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    Helendora Samuels Picture Framing

    4.4 (68 reviews)
    ModerateFraming
    Closed 11:00 am - 5:00 pm
    Updated over 3 months ago

    Helendora Samuels Picture Framing Photos

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    Recommended Reviews - Helendora Samuels Picture Framing

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    Custom framing
    Christina B.

    This place is run by wonderful, local people. They're a pleasure to work with, knowledgeable, love their craft, and support their community. Tommy did a great job designing my two pieces.

    Lovely frame.

    I just picked up my newly framed painting from Helendora Samuel's Picture framing. The framing looks beautiful. This is a sweet neighborhood family owned shop. It is not fancy but has friendly, knowledgeable owners and a good selection of frames. I was referred by another friend. Highly recommend. Your lovely art is in good hands here.

    Narek M.

    I think the work that Tommy does is awesome. He seems to have a great track record and the craftsmanship on the frame I purchased is great. The only knock I have is the turn around time, I had to be the one to call and ask about my simple art print that I was quoted 3 weeks and am just receiving it at week 5. Again, I had to call and ask. Also VM for businesses shouldn't be full. I want to give this place a 3.5 star, but strongly believe in supporting local businesses and good people. Tommy is good people, but turn around time and customer service need improvement.

    Renee B.

    When you have beautiful art do you want it to be finished so that the framing complement it. Tommy and Helendora knew exactly what to do with the collection we brought in. We had sports memorabilia, watercolors from vacations, commemorative posters, and more. Wearing masks, we worked together to find the appropriate mat and frame for each piece of art. We could not be more pleased with the quality of work. Plus we feel like we made new friends! We will be back.

    Full refund (although in writing) never received. Thieves.

    Absolute disaster! Avoid at all costs. Decided to support a local store and took a print to Tommy for framing. I was quoted $400 which I thought was on the pricey side, but as the print was special to me, I thought Id go for it... After being told it would be ready in 3 weeks - I had to endure lies and lies of why the work was delayed (e.g materials, supplier delays) until I finally received the "completed" work a few months later. The finished article was poorly finished and a plate with engraving I had requested was not even in the middle of the print. I requested my money back and was told if I didn't write a bad review I would get my money back. That was 12 months ago and following more lies I've only received $200 back, so this is me finally giving in. Tommy and Helendora come across as nice friendly Christian folk but don't be fooled (check the other reviews) In summary, paid $400, failed to complete work, endured 12 months of trying to get money back. $200 out of pocket. Go elsewhere.

    Art J.

    Well I am glad Tommy Samuels did a good job in both helping me find the right frame for an original Leonid Afromov painting I had purchased 2 months ago and received. I had acutally contacted him a month back to see he was open during the pandemic. Again did a good job HOWEVER was frustrated on his delivery which was why only 4 stars. He quoted he was supposed to be done this Wednesday but did NOT follow up with me on his dilemma on when to receive that frame. I ended up following up with him on a phone call reminder Monday before just to find out his framer isn't gonna have the frame. So therefore he could not do it Wednesday because he did NOT get the frame. I asked him if Thursday he could do it and he said he could and again he did not finished it. He ask if I can pick it up Friday and I told him I am very busy with errand and could not. He ended up delivering to my residence which I am glad he did since I had prepaid him $400 in cash and worried he could have taken the money and run but he didn't however that is why NOT a perfect 5. Anyways here is a painting called "Lilac and Chamille" by classic impressionistic artist Leonid Afremov who past away last year. The frame was done by Helendora Samuels (The wife) but Tommy is the one who really did the work.

    Andrew O.

    WOW! Can't say enough about the job they did on our artwork. We received three paintings as a gift from a dear friend and artist and wanted to have them beautifully framed and displayed in our new home. Tommy did a magnificent job and actually picked out the perfect frame that was very reasonably-priced! In addition to being a master of his craft, Tommy and his wife are wonderful people who spoke with us and treated us like family. It meant a lot! We recommend them for all of your framing needs. Thank you so much!!

    Terrible work, corner of the frame is jagged and unsightly.
    Lindsey G.

    I had the same experience as both Jenny S.'s and M.P.'s 1 star reviews. I won't go into as much detail as they did because really I have the same story. Went in, got annoyed by the owner and his wife because of their incessant talking when we just wanted to pick a matte and frame and get out. Owner bragged about his work, we were skeptical based on the look of the store and that it hadn't been cleaned up or updated in many years. For some reason wound up deciding to give them our business. I think mostly because we really did want to give our business to a local mom and pop shop. We picked the simplest white wood frame and then the owner dropped the bomb on us, the price was going to be $225! The size was only about 7" x 22", and we picked the cheapest frame in the place! We had a Groupon for $100 and even after that amount was taken off we still had to pay $125. What a rip off. We were expecting perfect work for that price and should have known we were setting ourselves up for disappointment! I have no idea how I allowed us to pay this amount. But at that point we just wanted to get out of there. Fast forward 3 weeks and we still hadn't gotten a phone call that the frame would be ready. The receipt explicitly said will call when ready. I called, turns out it had been ready for a week and they thought I was going to just come in and get it! Finally went in to pick it up and geez, what a rip off. The work was extremely disappointing. The corners were all jagged and not sealed properly and there was a tear in the paper on the back of the frame. I confronted the owner on the spot about the problems and he just kept saying how he would stand by his work. I said great, how about a partial refund. He was unwilling to do so. Then he pretty much admitted to the terrible work by saying that that particular white frame always game him trouble and that he shouldn't work with it anymore. Great, glad we were the last customer to receive shitty work on a frame you admitted you do shitty work with. We were talking in circles and and I just decided it was fruitless to argue anymore and I just wanted to get out of there and never, ever go back. I've uploaded some images that show the shoddy work and also the receipt that clearly says the price and that they would call when ready.

    So pleased with the outcome!
    Corbin K.

    Tommy and Helendora are such wonderful people, and it's very clear they take a great deal of pride in their craft. They're very busy, but I would attribute this to their positive reputation and loyal clientele. We negotiated a reasonable price based on the volume of pieces I asked to be framed (there were two additional frames that were much smaller) and they executed the work with an extraordinary degree of warmth. They even gave us a big hug when we left the store! I'd recommend their shop to any of my friends!

    Doesn't look like a professionally done frame! Very poor quality!

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    7 years ago

    Super helpful, they made a rush order possible for an important event. Friendly service and they have my business from here in out!

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    12 years ago

    I recommend these guys. they were a big help! And they were able to work with my budget!

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    Page 1 of 2

    Ask the Community - Helendora Samuels Picture Framing

    Review Highlights - Helendora Samuels Picture Framing

    Tommy and Helen provide the same excellent craftsmanship and service as they did in their previous location.

    Mentioned in 44 reviews

    Read more highlights

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    Whenever I'm traveling and I run across an art store, I try to stop in. I know Flax as an art…read moresupply store, from living on both coasts, so I was surprised that this location only does framing. The owner greeted me and we chatted about the art supply business and how he came to concentrate only on framing. And the framing that was displayed there was beautiful. I've paid a ton to frame fine art photography and also done it myself. Either way, it takes expertise to get it right and make it look good.

    My go-to frame shop closed during the pandemic, so I had to find a new one. Although nervous about…read moregoing somewhere new, I was VERY pleased with my experience with Flax Art & Frame. I had gotten a print for my sister that I wanted framed, and I had a general idea of what I wanted the frame and matting to look like. The associate working with me was super patient and helpful until the end result matched what I had imagined. The price was slightly high, but I felt the quality was worth it. Also...insider tip...if you check in on Yelp, you get a discount. I'll definitely use them again when I need custom framing.

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    We stock a full range of prints and posters exclusively about our kind of town, Chicago. You can buy them unframed or framed.
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    I had the most incredible experience getting five pieces custom framed and even snagged a sixth…read moreright from the showroom! Jill is absolutely amazing! She walked me through every step of the framing process, from picking the perfect frame style to choosing the ideal matting size and figuring out the best placement in my home. I never felt rushed; she was so patient and attentive, making the whole experience a blast! Honestly, I could have easily spent the entire afternoon with her--time flew by! I couldn't wait to return, and I brought back even more items, including a blanket (though I had to hit pause because of a vacation coming up). I've used Print Unlimitd in the past, and I'm back because I was just so thrilled with the quality! Plus, Jill gave me the pricing on the spot, and I truly felt like I scored a fantastic deal. You really do get what you pay for, so I can't wait to go back again and again!

    Looking for a frame to compliment a print is a tedious chore as there are so many places in Chicago…read moreto choose from. I was able to find Prints Unlimited and Jill was able to narrow down my selection like a puzzle sorting out different color mattes and frames. Jill was able to quote me a price minus a check-in discount (under $600) which made this final product come to life. The final product was mention to take 3 weeks but after 2 weeks, I got the call to come pick the print up. I am glad Prints Unlimited made this process easy and the price was very affordable. Highly recommend Prints Unlimited to anyone who is trying to match a print to frame.

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    The Frame Shop - Bridgeport

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    Love the frame shop! Sam was amazing, answered all our questions and truly made us feel welcomed!…read moreThank you so much! We'll be back very soon!

    TL:DR - Local framing spot that is taking COVID seriously. They really provide great high quality…read morepieces that always look great. They really emphasize the importance of customer service and have been really helpful in helping my design my piece, even if I come in with almost no idea of how I want something framed. To me their prices are a tad higher than what I was expecting to pay, but given the high quality work they do and how easy they make the entire process, this place provides great value if you need something framed. ---------------------------------------------------------------- I've had two experiences with the Frame Shop across its Bridgeport and Lincoln Park location and there have been some common themes that I think does a good job representing the values and aspects of framing that this place is trying to do well. What I really do appreciate about the Frameshop is how serious they're taking covid. Each location is only open a few days a week and people only come in by appointment only. Not only does this reduce the number of people around me but it gives me individual attention when it comes to getting inspiration in terms of how to set up my framed piece. Every time I've been, the person working has had a mask on as well, and there is plenty of hand sanitizers. The other thing I've noticed across my experiences, is their focus on quality framing and customer service. I am honestly a novice when it comes to framing, but even then, I always really appreciate and am impressed by the finished product. Like when I get my pieces back, I always think "Damn, this is really nice" and it makes me feel like I have my sh*t together as an adult. It's like putting on a nice suit, you automatically feel like a million bucks, even if half my wardrobe is gym shorts and t-shirts. In terms of customer service, I had a terrible first experience at Lincoln Park, but the frame shop reached out to me and let me know they had already taken steps to address some of the issues I had previously experienced, even before I gave my feedback. I am glad I gave them another shot, and I truly believe that my second experience is more representative of what you can expect based on how genuinely apologetic they were and based on other reviews. Going in the second time, I just had a few pieces from my wedding I wanted framed as an anniversary gift. I had nothing in mind of how it would go together or how it would look. Cole helped me and made the whole process really easy. He took what few ideas I had, filled in some blanks, and within 15 min we had outlined the piece and I was super happy with it. That process could not have been easier. I still do get some sticker shock when it comes to the price. Compared to what I had in mind, we're still within the same ballpark, but still higher than what I thought I was going to pay going in. But to be fair, I'm basing this off prices in my hometown, and have never gone anywhere else in Chicago, as some of the other reviewers seem to have, and found the Frame Shop to be cheaper. But given the quality of the final product, the amazing customer service, and the eye for design the workers have, you're still going to get great overall value when come to the Frame Shop.

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    The framing table at The Frame Shop

    Helendora Samuels Picture Framing - framing - Updated June 2026

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