We had some cracks in the drywall that had been slowly increasing in size. Jason came and performed a complete inspection and determined service needed providing a very reasonable estimate. Service scheduled and updates maintained by the office. Call received the morning of service. Aeian, Zack and Mike arrived and promptly set to work. Work was performed from the exterior with piers set at designated locations. Jacks raised and stabilized the footing and slab. Work area was clean and returned to satisfactory condition. Great service, friendly, and professional. Job completed in approximately 6 hours. Very pleased. Noticeable closure of drywall. Would recommend and use again. read more

Randy Huntt came out and adjusted the pre existing pylons in my crawl space. He was very knowledgeable and efficient.

Randy Huntt (the customer service representative for the Heartland region) was very friendly and professional. He checked and adjusted the support pillars installed by Helitech approximately 1 year ago and did a great job. read more

Helitech was busy but where well worth the wait. The technician did an outstanding job fixing the crack in my house's foundation. He not only did a great job and got the job done quicker than expected.  He was both nice and professional, and went out of his way to make sure I understood what was being done and why the crack would not be problem in the future. read more

the group of guys that worked on my basement were excellent. Aeian kept me updated on everything happening and answered any questions we had. Jaden Prouty, Zackary Keener and Nicolas Zukas were so hard working. and even cleaned up for us when they left! highly recommend. read more

Recently my wife and I had the misfortune of having a foundation problem in the large retaining wall that allows for our basement walkout. A friend, Brad McAlpin, recommended I contact Helitech Waterproofing and Foundation Repair. I took his advice and suddenly our luck changed. A Helitech rep came and walked the area with me. He was very personable, and I very much enjoyed our visit. He sat at our kitchen table and wrote out four detailed treatment plans with price quotes for each. I was able to immediately choose the plan and price I wanted. Amazingly, this entire process took less than an hour. A couple of weeks after Helitech sent their A-Team to do the repair. I have nothing but praise for Caleb Foster, Tyler Cantrell, and Mitch Winn. This crew took the time to thoroughly review our contract, discuss their plans, and give me an estimated time schedule before they even started the work. As work lead Caleb was in constant communication with me and was quick to answer any of my numerous questions and concerns. I actually enjoyed our time together. Their final product was nothing less than spectacular. The product far exceeded our expectations and the entire area was roughly landscaped, seeded, and covered with straw for erosion protection. I was amazed at the pains they took to clean the entire area and remediate any impact from their work. I had gotten estimates for this work from other contractors. As a retired engineering geologist I can attest that Helitech by far provided the best treatment plan at a very reasonable price. If I have future foundational issues I'll save myself some time and call Helitech and only Helitech. Lloyd Crutchfield - Calvert City, KY read more

I'm currently on the phone waiting to hear what happened with my appointment. The lady helping is very polite and kind but.... I'm not sure this method of scheduling is ideal. read more

NIGHTMARE! Call anybody but Helitech. This company is an absolute nightmare to work with. I was as kind and patient as I could be, after the System they installed failed. After they installed a sump pump and drain tile, our basement flooded three times and caused thousands of dollars in damage. I mostly communicated with them through emails. Looking back, I was way too patient and nice. Towards the end of our ordeal, Helitech decided they didn't want to make things right so they BLOCKED my email address. Seriously, unbelievable. Please beware that if Helitech's system fails you, they will only cover the cost of putting a new system in, even if the first system they put in was the wrong one and was inadequate for the amount of water in your basement. This is what happened to us. There is no guarantee or reimbursement for all of the damage caused by their mistake. We are out literally thousands of dollars after having black mold remediation, and having to redo our entire finished basement because of all of the water damage, not to mention all of the personal items that were destroyed that we had to throw away. Please learn from my experience, call another company. read more

To be frank, we'd give the company zero stars if the program would allow. Our experience with trying to get the company to uphold the infamous "lifetime warranty" has been nothing short of a NIGHTMARE. If someone would ask me if they should consider using HELITECH for foundation work, I would say DON'T. We are a hardworking, honest two-teacher household who takes pride in helping mold our students into honest, kind, and hard-working people. The experience we've had with Helitech has been the exact opposite of what we expect from our own students. We are not people to complain, so please trust us when we say that this company is completely untrustworthy and disrespectful. From the constant attempts to even get a phone call returned to poor record keeping and faulty workmanship, we have spent YEARS of our life trying to get what we deserve as consumers: honesty and a product that delivers what is promised. No hardworking homeowners should have to go through the experience that we've had. The power of sharing and social media will hopefully prevent others from dealing with a situation like ours. This company has caused our entire family YEARS of frustration and strife, and others need not put themselves in this position. read more

My sump pump was installed via Helitech over 11+ years ago and I cannot be more pleased. Jon was my the salesman at the time and he (Jon) is AWESOME and AMAZING!!!! The material used via Helitech has stood the test of time for over 11+ years and is still going strong. We have had two torrential storms as of late, one being July31, 2020 and August 10, 2020, and there has been NO water in my basement. I am DEFINITELY glad that I...."Healed my home with Helitech!!!!" read more

The company will try to sell you a dream. My grandparents spent over $2600 on a sump pump for their basement to never flood again. This "lifetime warranty" is a gimmick. They will come out and not take fault for their issues at all. Why would we spend so many thousand and our basement flood again? Well it did and all they had were excuses and would not help. They are the ones who hooked up the sump pump and if we would of known it needed a 10 dollar plug to cause it from flipping the circuit breaker, we would of jumped on it. Please find a company that will actually stand behind their product and not just expect a bunch of money for nothing, and one that will actually be nice to their customers instead of blame fault and say it was only $2,600 dollars. I suppose they don't care for the hard working person who can't just throw away over $2,000 dollars. AWFUL COMPANY THAT RIPS PPL OFF! read more