Staff doesn't share info, so everytime you call it's like starting all over again. Agency filed…read morewrong forms and is not cooperative with clients, and has difficult time dealing with airlines. Disappointing service. The one star is for their bus driver- he is great and really knows his way around NY/NJ/MA. He was kind and very helpful.

I've started using this travel agency on the recommendation of my friend, and I'm satisfied. I…read morethink they are very professional and friendly. When I book the flights, they check my frequent flyer, seat and baggage rules. I even don't have any questions of my whole trips.

Best priced tickets to Korea. Cheaper than all websites and they have shuttle buses to JFK.read more

Service is awful. I worked with this person eunice. she's really stupid. i had to speak to her…read moreseveral times about my travel schedule before she can get it right. Also, when i asked her to suggest a reputable skin clinic in Seoul, she give me name of a fertility clinic which made me do more research to find one online. eunice fails to follow up with client with existing reservations and she holds grudges. she is dismissive and really rude. all in all, this woman is incompetent and stupid (bapo!) when ask to speak to the owner about her behavior, she gives basically lies about the owners availability. low class agency - dont go here.

Shilla is absolutely the worst travel agency! Don't book there. The owner was extremely rude and…read moreinsulting while we booked an expensive trip to Korea including tours! You can find the same prices at other agencies and can avoid the nasty owner who thinks she is doing you a favor by booking with her agency! She needs to realize that it's all about customer service, especially when the prices are the same at other travel agencies. ! She shouldn't be in this business with her condescending attitude towards patrons!

After using Aceflights to find a flight I booked and paid for the flight. the payment was taken but…read morethe flight was not purchased. Contacted Aceflights and was told sorry can't do the flight at that price anymore. They then offered me a much more expensive flight instead. I declined. Don't expect to get the advertised flight prices from this company. They tempt you in then sting you. I am now 32 business days out with no refund. Buyer beware they are a scam.

Ace Travelers is a rip off . They cancelled a flight that I booked and they did not rebook . and…read moreit has been several months and I still have not received a refund.

I recently bough two fight tickets from Tourcody. Representative Shirley Choe is so kind and…read morehelpful. She is knowledgeable and experienced professional provided us with good recommendations. She spent a lot of time with us and very patiently answered all our questions. We are very thankful for her help.

Consulted about summer vacation Friendly and told to answer…read morefaithfully. Good information. Thank you !!!

The people working here were very rude. I ended up having to walk out it seemed like it was a real…read moreinconvenience for them when a customer came in.

My family and I booked a group reservation from this travel agency and our departure flight for our…read morevacation was changed but Rivas Travel never communicated the change to us. We arrived at the airport and our flight had left. We called Rivas Travel and they appeared to have no recollection of the change and they could not help us . After spending 8 hours at the airport calling the airline directly we were able to rebook the flights on a flight 3 days after our scheduled departure day. Don't ever book your flights with this company, ever! They were no help and if it was up to them we would have had to rebuy new flights to leave the country. Never again!

Recently returned from a 4day/3night cruise booked through Helen Smith - Dream Vacations. Helen…read morearranged everything, explained my package options and provided foundational expectations to help me plan for the trip. Additionally, she gave me insights into additional tours and excursions, aligned with my interests and outside of the cruise packages. Working with Helen is truly having a travel Administrator - she arranged everything. I'll definitely be deferring future plans to Helen Smith - Dream Vacations. She's a DREAM.

From the owner: At Helen Smith – Dream Vacations, we don’t just plan trips—we craft unforgettable experiences…read moredesigned around your dreams. Whether you're looking for a magical family vacation, a fun and carefree girls’ getaway, or a romantic escape for two, we specialize in making it all seamless and spectacular. Cruises are our passion, and we also offer expert planning for Florida and European vacations. As a proud woman-owned and LGBTQ-friendly business, we believe travel should be inclusive, personalized, and stress-free. Let us turn your travel dreams into reality—with thoughtful planning, insider knowledge, and a commitment to making every journey extraordinary.