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    Helm Plumbing & Heating

    5.0 (1 review)

    Services - Helm Plumbing & Heating

    Plumbing inspection

    Helm Plumbing & Heating Plumbing Photos

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    3 years ago

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    Buchanan Restoration & Contracting

    Buchanan Restoration & Contracting

    (1 review)

    There are plenty of extra bits of information that I could post concerning the way that I was…read moretreated when I tried to resolve this issue with the company. For the sake of time, just the facts: The day before Hurricane Helene struck Asheville our basement flooded. I contacted Buchanan Restoration. They sent two techs to our home, who arrived at 9:30 a.m. on September 25th. They plugged in a cheap sump pump, took a deposit for $1,035, which they said they would refund after they provided the final invoice, and left at 9:45 a.m. on the same day - a total of 15 minutes at our home. The pump stopped working the day of the storm when we lost power. After phone service was restored, I called them to pick up their equipment and provide a final invoice. I called multiple times over the following week asking for a final invoice and to release the hold on my credit card. They did not provide an invoice until I filed a complaint with my credit card company. When I did receive the invoice (see attached), they charged $1026.00 to plug in a sump pump and leave within 15 minutes of arriving, during business hours and the day before the storm. I filed a complaint with North Carolina Consumer Protection, which is pending. The office manager offered to reduce the bill to $776 and in return "as a professional courtesy" asked that I drop the consumer complaint, which I did not. Note to those of you considering this company, make sure that you get a quote before you give them any money.

    From the owner: Mold removal,asbestos removal,water damage restoration,fire damage restoration,wind damage…read morerestoration,roofing,renovations,additions

    Helm Plumbing & Heating - plumbing - Updated June 2026

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