I was having a very bad and emotional day after a doctor's appointment and I just happy to see the…read moreBrightStar Care office on the first floor. I went in...I dont even know why. When I entered, Case Manager Katherine Coats and RN Anna Bury were so welcoming and supportive of my trauma state. They made me feel understood and turned what could have been a horrific day into a day of hope. It wasn't their job. They didn't know me. I'm not a client. But if that's how they treat a complete stranger in crisis, then rhis is the right company for your loved ones. Thank you. Katherine and Anna and Brightstar Care!

I was applying for administrative support person at this company. They did a screening phone call…read morewith me, then said they would set up a Zoom. I had to follow up to make sure I got a Zoom link. They gave me the link on a Monday afternoon for a Tuesday morning interview. Without sending me an email or giving me a phone call to cancel, they just did not show up for the Zoom. They sent a message on Indeed that they had hired someone else. I have no issue with them hiring someone else. My issue is that they disregarded the time that I take to prepare for an interview. Then neglected to tell me that they had canceled it. Very rude and very unprofessional. If they do not believe my time is valuable as an interviewee, I doubt they would take my time seriously as an employee. I would also be skeptical that they care appropriately for a person needing their type of care. I would never use their services as caregivers. Public relations manifest in many ways.

PT and monitoring. The physical therapy was very helpful in maintaining movement. The quality was…read morealways excellent, courteous and polite. I always felt better, if a little sore for a while. Communication was easy and effective

Wish I could give a Zero. Star…read more First phone call was brilliant. I asked several times if they covered my area and they checked and said yes. I had a bit of a struggle getting the referral to them but 24 hours later it was with intake. I didn't hear from anyone for several days and when I finally was able to get someone they said it was still in intake. Only when I called back and pressed hard and asked for a supervisor did they tell me that they DO NOT serve our area. Valuable days were wasted on waiting on them and my Mom suffered in that time. Shame on them!

Tina and all of the care-givers at Right at Home are amazing! They took excellent care of our…read moreailing mother and she was comfortable accepting the care. I recommend Right at Home without hesitation!

My mom and stepdad were in a terrific assisted living place in Santa Barbara, but with the lockdown…read moremy mom needed extra care and company. Right at Home Santa Barbara was recommended to me as a top home-care place by the clinic at their assisted living. Right at Home Santa Barbara is a beautifully run small company that excelled at matching up caregivers with my mother. I don't have to tell anyone with a beloved elderly relative in assisted living how difficult the lockdown was. But the caregivers who worked with my mom were not just compassionate and vigilant about her well-being, they also did her nails, fixed her hair, took her out for a spin in her wheelchair, accompanied her to doctors' appointments, washed her clothes, helped her to the dining table for her meals - and they were wonderful company. My mom became close friends with two of her caregivers and my husband and I came to love them, too and they will always be a part of our life. After my stepdad passed away in June 2021 and we were still in lockdown the extra care and company from Right at Home became more important. On Christmas day when our CA governor wouldn't allow me to have this important meal with my mom I wept. But when her caregiver sent me photos of the table she'd decorated and I called and my mom and her caregiver were laughing and having a great time - I was overjoyed. My mom passed away in July. I miss her terribly but I take great comfort in knowing how good her last year was. If you need home-care or have a relative who needs it, call Right at Home.

We hired Senior Helpers to care for my mom with Parkinson's at the end of 2021. We've been really…read morehappy with Senior Helpers, but it's our partnership with Liah and Shannon that have really impressed us. Both Liah and Shannon are so thoughtful, professional, thorough, and reliable. We're so grateful to have such wonderful caregivers who are both supportive and caring, while providing the structure and flexibility exactly when we needed it. We've had some challenges, but at every turn, they were unflinching in their professionalism, went above and beyond their responsibilities and always did what was best for my mom. You could not have asked for a better team! Caretakers are often taken for granted and we wanted to recognize how wonderful Liah, Shannon and their team are. We hope they feel appreciated too!

This is to correct a review working for this company .. San Bernadino is a nice place to work for…read more. The senior helpers is located in riverside california.. Do not work for them.. they do not pay and they aren't a compassionate owner

You will notice that the company has mostly favorable reviews. But notice also that all of these…read morereviews are from five years ago. Since then, the company has changed names, and I believe changed management. I suspect that the quality of service from this company has greatly deteriorated while the price has inflated. My experience with "TheKey" has not been favorable. In their favor, they did send me a very competent and compassionate caregiver. My wife has dementia and needs a caregiver for several hours a day. So why am I complaining? Mainly about their pricing. About a year ago, we began using their services at a price of $37 per hour. I thought this to be high, especially when I learned that the caregiver was paid about half that. In November, 22, they raised this price to $39 per hour. with a $1 per hour wage going to the caregiver. At the end of March, without notifying me, they jumped the rate to $41.34 per hour, This time, our caregiver informed me that they did not increase her wage at all. Thus over the last 4 months, they have raised their rates by about 11%. According to the Bureau of Labor Statistics, https://www.bls.gov/news.release/pdf/cpi.pdf the overall consumer price index by about 5% over the year ending in March 2023 and the price index for medical services has increased by 1%. Within the last 4 months, this company has increased its prices by 11%. And we can't blame this on labor costs. While they raised their price by more than $4 per hour, it appears they raised the wage rate of the caregiver by a total of $1 per hour. It appears that although the caregiver does all the work, and the company which offers little or nothing in services charges more than twice what it pays the caregiver. On the rare occasions when our caregiver could not come, they were not able to send a substitute, and one time even billed me for the day my caregiver couldn't come. My inquiries about billing were passed on from the local office to some higher authority, who either would not respond or would respond after long delays. Because I was pleased with our caregiver, I was willing to pay a substantial ransom to the company that matched us, but their last price increase without notification was for me the last straw. I have now closed the door on the Key. After this experience, I have learned that there are a number of experienced and competent caregivers in Santa Barbara, who work independently. One can pay these people far more than they would earn from the agency and still save serious money. I suggest that anyone in need of caregiving services look around for an independent caregiver. '

After researching different companies, I found three that provided services in the Santa Barbara…read more(and surrounding) area and interviewed all of them. The company that stood out the most was Home Care Assistance (HCA) based upon their detailed responses to my page-long questions, ability to provide a customized care plan for my parent and provided outstanding services for a reasonable price. It's been close to a year that I hired Home Care Assistance (HCA) to provide 24x7 care for my parent. I've been extremely happy with the Caregivers, and more importantly, my parent still has the same staff for the entire time! To be honest, I thought this industry has high turn-over. I think it has more to do with the corporate structure in staff retention than any other variable. Other positive things I have experienced, HCA management is always more than willing to work with you to 'tweak' your client care plan based upon current realities. Specifically, Shari Asmann (former Care Manager, now their Operations Manager) ensured that her staff communicated potential risks and issues that my parent experienced without hesitation. In consultation with Ms. Asmann, we devised a communication strategy between her, the Caregivers and my brother and I. If something happened, it was quickly communicated to the family. As a result of this positive communication, I was able to quickly address minor issues before they became a real problem due to the strong relationship between HCA and the family, Caregiver commitment and their professionalism. Ms. Asmann also allowed me to actively participate in the interview process for my parent's Caregiver position. She did the initial 'vetting' and let me ask a number of poignant questions. Through good times and bad, I could be assured that HCA would respond proactively and meet my family needs without hesitation. I can literally say that HCA has been there with my parent through fire, floods, family legal challenges, my parent's health problems and so much more. Of all the problems I have dealt with in the past year, Home Care Assistance is the one constant I can count on and didn't need to resolve. I'm sure there are many managers like Ms. Asmann that work for HCA and have the knowledge and experience that can provide assurance to you that you're hiring the right company. My recommendation to you is at the very least contact Home Care Assistance for an interview and you'll see exactly why I hold them is such high esteem. If you do thorough research and interview companies like I did, I'm willing to bet Home Care Assistance will rise to the top. It's stressful enough to need to hire 24x7 care for a loved one. I cannot emphasize enough that hiring the right company can help at least alleviate some of that stress. Give them a call, it's really worth it!

As a Memory Care Specialist I have personally provided guidance and assistance to hundreds of…read morefamilies in the Santa Barbara area. Many of them have utilized the home services provided by Home Instead and I always hear reports about the wonderful assistance Susan and her team provide, and how amazingly helpful and dedicated they are. For these families who are dealing with the devastating effects of dementia, finding competent and caring helpers means everything. Based on their consistently positive feedback I continue to recommend Home Instead home care services to my clients. They deserve quality care and I am confident they will receive it at Home Instead.

I have worked for Home Instead Senior Care for 11 yrs. My…read morerelationship with the company is one I love and enjoy. The staff at the office I work from care not only about our clients but about me as a caregiver. I am challenged to do my very best for them with each client I am given. They encourage with help, understanding and great thought on how I can benefit from being their employee. I love the work and I love the clients. They are committed to giving our clients A+ care and as a caregiver I am well informed and equipped with the information and skills that are updated as needed to give our clients the best care they deserve. I have encouraged many friends to give Home Instead a try not only for a great job but also as an opportunity to get great care for their loved one. Some have joined the team and are still working for Home Instead. Others have contacted our office and their loved ones are receiving the care we offer. As a footnote I have gained many friendships and been regaled with the most interesting stories from a generation of people who have probably experienced the most change in our world. It is a pleasure to help our clients and its truly a joy to work for Home Instead Senior Care. Marsha McCook

I have worked with LivHome and had a wonderful experience with reliable caregivers. They have a…read moregreat understanding of different clients' needs while attending to and managing the day-to-day responsibilities of home.

I work in the health care field, specifically assisting patients and their families make…read morearrangements for their after-hospital care needs. Over the last 6 years, I have had the occasion to work very closely with the LivHome office & staff in Santa Barbara. Their service has been as advertised - high quality and with a focus on patient and family satisfaction. The office staff is professional, and Jessica S., the "face of LivHome in the Community" is personable, fair-minded, professional and always responsive to the customers' needs. The compnay's response time has always been prompt - and while they may be a little more costly than other agencies - the adage holds true: "You get what you pay for!" The non-medical Home Care that LivHome provides allows people to remain 'independent' at home if that is what they desire. I would highly recommend LivHome to those searching for a high quality, caring, lower cost alternative to Long-Term Placement, as well as short-term services to assist with that transition home.

This review is being written while Central Coast is still active in the care of my wife (now in a…read moresmall "memory care" home in Santa Barbara with advanced dementia), and I can say that they have been wonderful in every regard, especially in their incredible staffing. Every nurse, health aide, spiritual advisor, even office staff are all so very resourceful and compassionate. Our family often says after encountering one of their staff "Where do they FIND these people?" I don't know how they could be any better. Advice: Don't wait until your loved one's "final hours" to contact Central Coast. They can be a tremendous help early on.

Use them for both occupational and physical therapy and can't rate them highly enough. Everyone was…read morevery knowledgeable, professional, had a great deal of empathy for my situation and managed to get me doing exercises that were not always fun. They always answered every question and concern and tailored the treatments to my aids. Excellent job!