my doctor said they have problems there i'm a 73 from a knee replacement I also have multiple…read moresclerosis and I fatigue easily. I don't think I could handle what I've heard about that place.

I spent over 6 weeks here and they are nothing but incredible overall. I also read a review that…read moresaid the food isn't good I was recovering from a neck injury, quadriplegia. And as another review stated Doctor Ross and Laura in PT were helpful, I will second that they, were very good to me and helped a lot.

You will notice that the company has mostly favorable reviews. But notice also that all of these…read morereviews are from five years ago. Since then, the company has changed names, and I believe changed management. I suspect that the quality of service from this company has greatly deteriorated while the price has inflated. My experience with "TheKey" has not been favorable. In their favor, they did send me a very competent and compassionate caregiver. My wife has dementia and needs a caregiver for several hours a day. So why am I complaining? Mainly about their pricing. About a year ago, we began using their services at a price of $37 per hour. I thought this to be high, especially when I learned that the caregiver was paid about half that. In November, 22, they raised this price to $39 per hour. with a $1 per hour wage going to the caregiver. At the end of March, without notifying me, they jumped the rate to $41.34 per hour, This time, our caregiver informed me that they did not increase her wage at all. Thus over the last 4 months, they have raised their rates by about 11%. According to the Bureau of Labor Statistics, https://www.bls.gov/news.release/pdf/cpi.pdf the overall consumer price index by about 5% over the year ending in March 2023 and the price index for medical services has increased by 1%. Within the last 4 months, this company has increased its prices by 11%. And we can't blame this on labor costs. While they raised their price by more than $4 per hour, it appears they raised the wage rate of the caregiver by a total of $1 per hour. It appears that although the caregiver does all the work, and the company which offers little or nothing in services charges more than twice what it pays the caregiver. On the rare occasions when our caregiver could not come, they were not able to send a substitute, and one time even billed me for the day my caregiver couldn't come. My inquiries about billing were passed on from the local office to some higher authority, who either would not respond or would respond after long delays. Because I was pleased with our caregiver, I was willing to pay a substantial ransom to the company that matched us, but their last price increase without notification was for me the last straw. I have now closed the door on the Key. After this experience, I have learned that there are a number of experienced and competent caregivers in Santa Barbara, who work independently. One can pay these people far more than they would earn from the agency and still save serious money. I suggest that anyone in need of caregiving services look around for an independent caregiver. '

After researching different companies, I found three that provided services in the Santa Barbara…read more(and surrounding) area and interviewed all of them. The company that stood out the most was Home Care Assistance (HCA) based upon their detailed responses to my page-long questions, ability to provide a customized care plan for my parent and provided outstanding services for a reasonable price. It's been close to a year that I hired Home Care Assistance (HCA) to provide 24x7 care for my parent. I've been extremely happy with the Caregivers, and more importantly, my parent still has the same staff for the entire time! To be honest, I thought this industry has high turn-over. I think it has more to do with the corporate structure in staff retention than any other variable. Other positive things I have experienced, HCA management is always more than willing to work with you to 'tweak' your client care plan based upon current realities. Specifically, Shari Asmann (former Care Manager, now their Operations Manager) ensured that her staff communicated potential risks and issues that my parent experienced without hesitation. In consultation with Ms. Asmann, we devised a communication strategy between her, the Caregivers and my brother and I. If something happened, it was quickly communicated to the family. As a result of this positive communication, I was able to quickly address minor issues before they became a real problem due to the strong relationship between HCA and the family, Caregiver commitment and their professionalism. Ms. Asmann also allowed me to actively participate in the interview process for my parent's Caregiver position. She did the initial 'vetting' and let me ask a number of poignant questions. Through good times and bad, I could be assured that HCA would respond proactively and meet my family needs without hesitation. I can literally say that HCA has been there with my parent through fire, floods, family legal challenges, my parent's health problems and so much more. Of all the problems I have dealt with in the past year, Home Care Assistance is the one constant I can count on and didn't need to resolve. I'm sure there are many managers like Ms. Asmann that work for HCA and have the knowledge and experience that can provide assurance to you that you're hiring the right company. My recommendation to you is at the very least contact Home Care Assistance for an interview and you'll see exactly why I hold them is such high esteem. If you do thorough research and interview companies like I did, I'm willing to bet Home Care Assistance will rise to the top. It's stressful enough to need to hire 24x7 care for a loved one. I cannot emphasize enough that hiring the right company can help at least alleviate some of that stress. Give them a call, it's really worth it!

Updating to clarify that you are only denied physical therapy at Mission Terrace/Park after 20 days…read moreif you are on Medicare Advantage. This applies even if you are willing to pay for it. Medicare Advantage only provides for 20 days of nursing home care free, then a charge up to 100 days limit. So if the patient is on Medicare Advantage, it might be better to go elsewhere if physical therapy is required. Otherwise, you will be looking for a new nursing facility for day 21.

Skilled nursing facility for rehabilitation. 24/7 staff skilled in nursing and medical, with onsite…read moredoctor, healthy food options, on-site occupational, physical and speech therapy.

My MIL was diagnosed with dementia in 2011. The staff from Complete Care Santa Barbara were great…read moreat coming weekly to check on her progress before that and were able to notify us when it was time for daily help. My MIL wanted to stay at home so my family moved in Aug 2012. We worked closely with the Complete Care SB since I didn't have prior experience as a caregiver. In fact, Carolyn diagnosed the moment my MIL was having a TIA and stayed with us until she was settled in the hospital. She was also there at discharge. Katie took over care a few months later but we never noticed a difference in the exceptional care. They were with us right until the end when my MIL was able to pass peacefully. We would strongly recommend Complete Care Santa Barbara to anyone needing assistance wherever your loved one resides. They made our experience as caregivers so rewarding and gave us so much support. I would have really struggled if it hadn't been for their loving kindness and understanding.

Oh my gosh, what a loving , talented, kind Care Service for Santa Barbara! My 95 year old Dad and…read morehis 86 year wife benefitted greatly from this excellent Care company. All their health care needs were met and the added touch of kindness was so appreciated. Led by a talented medical team! Perfect name: COMPLETE CARE. I highly recommend their services

Dr. Birch. He is wonderful. He has tried to help me with a doctor that messed my knee up really…read morebad. He has done his best to make me well over the last five years. I really appreciate his help. He is a great doctor. I cannot speak for the rest of the people there but I know Dr. Birch is wonderful. I think him a lot. We've been through many surgeries together.

Dismal experience with the front desk, the office manager and most unfortunately the doctor…read morehimself... The doctor's behavior during an appointment was incredibly inappropriate. We tried carefully to find whom to report it to and were referred to Christina whom we were told was HR but then turned out to be the office manager? All very unclear. Regardless, we very specifically requested anonymity and discretion, and instead she was incredibly rude, disrespectful, and simply forwarded it to the doctor himself who was inappropriate, completely against our wishes! It was an abhorrent experience and handled just as abusively on all sides. There is no oversight recourse with these people.

Diana Joyner is the best! She helped me out so much with an SI joint issue. My doc and…read moreacupuncturist misdiagnosed me and the first time I saw her, she identified my issue and helped see me through to being pain free. She is very conscientious, knowledgeable and easy to understand. Great experience

This is a firm that doesn't appear to give any regard to patients. Their priority appears to be…read moreinsurance income. Yet, apparently they know little about medical insurance. When I attempted to schedule an appointment with them their first concern was what is your insurance?. and then they ultimately hung up on me--after first cancelling the appointment I had just made. Their priorities appear to be maladjusted. Regard for a patient is low in their priorities. It's hard to consider them in the health care business.

This review is being written while Central Coast is still active in the care of my wife (now in a…read moresmall "memory care" home in Santa Barbara with advanced dementia), and I can say that they have been wonderful in every regard, especially in their incredible staffing. Every nurse, health aide, spiritual advisor, even office staff are all so very resourceful and compassionate. Our family often says after encountering one of their staff "Where do they FIND these people?" I don't know how they could be any better. Advice: Don't wait until your loved one's "final hours" to contact Central Coast. They can be a tremendous help early on.

Use them for both occupational and physical therapy and can't rate them highly enough. Everyone was…read morevery knowledgeable, professional, had a great deal of empathy for my situation and managed to get me doing exercises that were not always fun. They always answered every question and concern and tailored the treatments to my aids. Excellent job!

I am so proud to have been a part of Mission Harbor this Summer! Their excellent staff and…read moretherapists are not only experts in their respective fields, but deeply caring human beings who want their clients to thrive in every aspect! What amazed me most was the professionalism and dignity with which they treat each client. I felt my treatment was designed to meet my exact needs - and it did! I especially, want to thank David Kerrigan, LCSW, who made my experience engaging, healing, and cathartic. I also felt I received especially encouraging therapeutic treatment from therapists like Jeff Mailes, MFT, Dr. Cristina Cortez, Feli Hilliard-Rueff, Silla Siebert and Tahmina Ansari. I'm so very grateful for all their help and more! God bless you all!!

Mission Harbor has some of the biggest hearts and are always going above and beyond for their…read moreclients. Working with them for over the last 5 years has been a pleasure. They excel in all areas providing their clients with the best care possible.