I filed a roof claim with State Farm a year ago. State Farm did not find the match for the shingles…read moreand sent me the letter that the new shingles will eventually fade away and will match the existing color. The existing shingles color are light gray and the shingle samples provided by State Farm for the repair are close to black color. Despite the manufacturer's emails stating that their shingles will not match in color over time, I ended up with patched roof with different colors. I reached out to Mark for help on a few occasions and he was included in all the emails with State Farm after we requested only written communication. Mark and his agency did not help us at all with this situation. I wish I could include the pictures, so you all could see how ridiculous this is. Keep away from State Farm and this agency!

What a great insurance agent! I'm constantly impressed by the attention to detail, follow through,…read moreand general customer service of Mark Krueger and his staff. If you are looking for car insurance, home insurance, life insurance, etc., I would highly recommend this office. It feels like a small town business where the employees actually like to do a great job and take care of you.

We were very disappointed with the services at Morrison and Associates. We hired them to do our…read morebusiness and personal taxes for 2014, and the experience was not a good one. We met with Bill in Feb, to discuss switching our tax services to them. To be fair, Bill was very nice, and he seems very knowledgeable, which is why we made the decision to switch, but things didn't go well after the first meeting. Our corporate taxes were due on March 15th, and they weren't ready until the day before, and there were mistakes made, so we had to file an extension, costing extra money, and this is a tiny, tiny company with no payroll, so it is not as if our taxes are complex at all. During this process, I worked with a person there who did our business return, and as they were adjusting the journal entries in a different manner than we have done the last 8 years, I had questions. I could never get an answer that made sense, and multiple times, after doing my own research, I had to respond that what she was saying was wrong. She would check with Bill, and it turned out that she was wrong. The fact that I have to double check her answers does not give me confidence in having them manage our taxes. After that, we waited for our personal returns, as well as the return for my daughter. Over the next month, I called 4 or 5 times, inquiring as to the status. Sometimes they thought they were almost done, sometimes they thought my daughter's were done but not sure if they were filed, but they said Bill would know, but he is out, and they will call me back. The problem, no one ever called back. Our concern was that if we were going to owe a lot in taxes, I don't want to find out on April 15th I have to come up with a lot of money. Finally taxes were done on April 13th, I went to pick them up, and not only did they have the automatic payment set up for my taxes, but estimated tax payments set for 2015 (which would pay way more than necessary). I had explained upfront, that I pay estimated taxes on my own, based on my earnings which vary. I reminded them of this and they said they would remove the automatic estimated payments. I also noted they were taking part of my state refund and using it to prepay my state taxes for 2015. I asked why would we do this, if I already get a refund every year, that just makes for a bigger refund? They had no answer, but said they would fix it so I received the entire refund Two days later I check my bank account and $2,100 was automatically paid for next years taxes. I called them. They said they made a mistake but oops, too late to undo it. I had to contact the bank to dispute the payment. A week later, I got my State refund...minus the prepayment for next years taxes...I guess they forgot to correct that too. My final complaint came with my bill for services. Before switching, I asked what they charged, and while they said it varies, they gave me the base rates. I explained what I paid previously, and they gave me the impression it would be similar. Guess what? Double. and not just on a small personal return, this was $1400 vs $700 from my previous accounting firm. I understand not giving an exact quote, but when I tell you what I paid last year, and provide copies of my returns so you can see the work, I think you could mention that your services are likely to double for this amount of work. Maybe that is too much to expect. Still, considering our taxes took twice as long to be completed, and I could never get good answers on my questions from anyone other than Bill, and they didn't return phone calls, does not make it a service worth twice as much. Premium price is Ok for premium service, but certainly not for bad service. I let the owner know we were disappointed in the services and why, I never heard back. Though recently an employee contacted me about filing payroll taxes. I explained, I have no employees, no payroll, never have and so I do not need to file.

We have been a long time client of Morrison & Associates and go back to when he was the only person…read morein the 2nd Floor Batavia location. We were always pleased with his service, knowledge, professionalism and advice. Up until this year, in our minds he was the tops. Unfortunately, recently, things really went downhill. When called, he never returned calls or might after two or three messages were left. When emailed, you may or may not get a response. It was constantly having to try to get him to resolve an error made on our 2016 taxes. When you did finally speak with him, different versions of what was done or not done were told. When in actuality, after months of chasing (Feb. thru June), nothing had been done. Finally at the end of June the paperwork was done and we were told to pick it up at the office. When we got there no one at the front desk or in the office was aware of the situation and nothing was left upfront by Bill to pick up and he was not in the office. Needless to say, the Apex team was most helpful in resolving this for us and we finally got the paper so we could send off our check. Understand errors occur - we are human. However, where my disappointment lies is in the huge, out of character lack of response and professionalism shown. Not the Morrison and Associates we had come to respect and love! The delay in response and preparation resulted in additional interest owed. So sorry to see a long term business relationship take this turn.

Fast affordable old school tax service! David is very knowledgeable down to earth very affordableread more

Have been dealing with All American Tax Service for many years not only at the Dundee location, but…read morealso when they were in Carpentersville, and Elgin. Although it is 1st come 1st served, they are very thorough and take the time to make sure that all bases are covered. You have the option of dropping off your information and picking it up later, but I prefer to wait my turn and walk out with the finished tax return.

The Bussenger Financial Group was just the people we were looking for to help us plan our…read moreretirement. They are knowledgeable but speak in terms we can understand, competent but not pushy. They are warm friendly with their clients best interest always foremost in their minds. They take a great interest in their clients as individual people. Besides individual meetings to go over your finances at any time, they also provide educational meetings for their clients and guests, as well as occasional social events. At these events we've met many, many more satisfied clients if the Bussenger Financial Group. Every one we have met at one of these events can't say enough about how thankful they have found the Bussenger Financial Group.

Deceptive Practice I…read morereceived an invitation to attend a retirement seminar / dinner. (I've received many in the past.) I replied SAME DAY and was told that they were full. The sales rep then tried to switch me into moving my accounts to them. Not so much as a presentation or fulfillment of an invitation. Why would I trust them? And why would anyone else?

Great life insurance company with affordable coverage and excellent customer service. My agent…read moreDaniel helped make the process simple, and I feel confident knowing my family is protected. Highly recommend.

We used Jeanie this year after my mom passed away and we were grateful to have found out she used…read moreher in the past so knew my mom's history. She agreed to do our taxes at the end of February. I was in contact with her throughout the tax period making sure she had all she needed leading up to the 4/15 deadline. Not only did she miss the deadline, she didn't communicate if she filed an extension. She left the office, didn't return calls nor return emails for approx 14 days & left us in the dark "after a grueling tax season and needed a vacation." I have never seen anything so unprofessional. This delay has lead us to pay multiple penalties to the US and state governments since we owed money and it wasn't filed on time. When she finally does decide to reply it's one excuse after another - vacations, slow seasons, busy season, lack of staff. Her negligence cost us time, a lot of money and stress!!! I do not recommend her whatsoever and regret working with her during an already emotional time in our family with the passing of our mother.

I've been working with Jeanie Perry for four years, and every season she's delivered professional,…read moreefficient, and accurate results. My circumstances have shifted, new jobs, growing family, even employer withholding errors, and she's guided me through each challenge with clarity and confidence. On top of that, her services are very reasonably priced and the value she provides is outstanding. I trust her completely and highly recommend her to anyone seeking reliable tax support.

All of my questions were answered and there was not feeling of sales pressure. Great help…read morenavigating the minefield that is Medicare coverage.

We purchased long term health insurance through Rene and we are very happy with it plus he is…read morealways giving us great advice on medicare plans. He is just a great person who really cares about his customers and treats them as his friends.

I have nothing but positive things to say about my experience using Two Roads Lending. Every single…read moreperson that helped me along the way was kind and so knowledgeable. They all made what could have been a stressful situation into an easy process. Everything went smoothly and I would highly recommend them to anyone looking to refinance or for any other lending needs. I will always go with them in the future if I look into other properties or even refinancing my own. Can't thank you enough Phil, Rose, and Barb!

Phil and Rose did a great job helping us purchase our first home. What was particularly great was…read morethe fact that Phil returned our calls on the weekends and made the time after work hours. The Bukowski team were punctual and made sure we hit our marks. We had a very quick close and this was important. As first time home buyers they were helpful and patient with all our questions. They always went the extra mile to make sure we understood every step of the process. We would highly recommend them.