I called for an appointment, the woman who answered was very rude , and didn't answer the question…read moreI had. I've gone here for a few years with no problems. I don't like being talked down to , I will be filing elsewhere from now on .

Cheap good tax place. They herd you in like cattle and aren't the friendliest but I tell you what,…read morethe price is right. Last year I paid in excess of $400 per person to get our taxes done and I said never again. There's no expensive hanging chandelier, no Dom Perignon and caviar. You won't get that here at Merlak Tax Advisory Group. You'll be sub 100 but feel like straight cattle being herded through the office to get your taxes filed. The way I look at it, is that I save $300 to be put through like cattle. Stop wasting money on the other guys and get in line. Moo.

I went to H&R Block after overpaying at another tax firm last year. I had used H&R long before, so…read morefelt confident in their knowledge. I was told that I was going to owe almost $9,000 to federal!!! I started crying and was very upset. I took it for a 2nd opinion and found that the H&R consultant failed to recognize, that due to a QDRO I had post divorce, it prevented a penalty that they didn't even ask me about and therefore missed all together. I had no idea, being as I am still new to this. My ex had taken care of all the financial and tax needs so I did not recognize this mistake. What a BIG FAIL on their part

I had no problems. Quick, easy and very knowledgeable. Price seems to be about average. They are…read morealways kind and courteous. My phone calls are returned right away. Sometimes within in minutes. Always answers my questions all year long.

ABSOLUTELY ZERO .......OUT OF FIVE STARS…read more RUN, RUN ...............DON'T WALK from..........#1 Tax and Accounting Services of Algonquin, IL Very recently to writing this review came I in to the newly established office of #1 Tax and Accounting Service on Randall Rd I was very organized, had all my documents and was looking forward to a possible discussion based on the accounting services her firm indicated they provided. Ms. Chen was pleasant but very CONCEDED in her manner of conversation to any question or suggestion that I would ask, she did all of the talking and I did most of the listening. She asked me over 2.5 hours worth of questions many of which were not tax related questions but much more of a personal nature, but was unfortunately not able to answer most of them despite having earned a CPA and Ph.D in Mathematics. Without much notice towards the end of the meeting she said she had to think three days about whether she was going to take on my relatively simple tax preparation and tax amendment needs. I clearly asked her at the time of our meeting, did I do something to make her consider the "three day rule" as she referred to it she said "no, but that she just likes to consider things before she takes on a client" which I thought was a bit strange since we had already talked for 2.5 hours but fair enough a couple of days wouldn't hurt I thought. I felt very uneasy as though I had been scolded for something that I had not even done after leaving the meeting. Although I let it go and thought with her credentials and advanced degrees surely things would work out. We left thing off that she would contact me at the end of the three days to let me know whether she would take me on as a client. Three days later had passed and I had not heard anything from her, so I took the step to follow-up with her. IMPORTANT: As I call her up she's pleasant enough but says she only wants to to focus on the simple tax returns that are not time consuming. Thinking I had misunderstood her I engage her in a further conversation, se was very passive aggressive and I was stunned as to why someone would turn down a a walk-in client although I first sought her out from the Illinois Certified Public Accounts Society ICPA directory, and why she would waste over 2.5 hours of my time just to tell me she either wasn't equipped or simply did not want to do the tax returns for an unspecified reason. I have never written a review on any product or any website as it's just not my thing, but I felt ABSOLUTELY COMPELLED to tell the other folk to be VERY CAUTIOUS OF THIS FIRM, and based on my experience run, do not walk to another reputable skilled and talented CPA but certainly avoid wasting your time with Ms. Fiona Chen. There are many good CPA's out there that will gladly take your business, this one isn't one of them and I suspect will simply not flourish by such terrible treatment of clients time and resources. Gives all hard working working late night CPA's a terrible name. RUN, ...............DON'T WALK!

Not very customer oriented. Of the 8-10 1099s I needed to submit, I left one off my list…read moreaccidentally. I am totally and completely accountable for this. After receiving a notice from the IRS, I immediately scheduled an appointment to talk over the options for handling the additional taxes and interest due the IRS. I spent less than 5 minutes speaking with Don, who, as I look back, seemed impatient with the whole situation and had me leave the paperwork for him to look over. I checked back over the course of 1 month 3 times and finally opted on an appointment to come into Algonquin Accounting to check on the status. I wasn't invited into Don's office for a face-to-face and basically given all the paperwork back. Since there wasn't a definitive "pay this amount" IRS voucher I wasn't clear what to do, so I asked and was brusquely told "here is your paperwork" wait for the IRS to bill you. This means additional interest accrual. I've used Algonquin Accounting for 8 years and do feel slighted. I left to sort out my anger between my 1099 mistake which I am totally accountable for and the treatment by Don. I felt the treatment was not right and called to relay my displeasure twice. Don will not take my calls, so after 8 years it's time for a new tax consultant/preparer. All conversations with the staff were professional and I had no problems with the admin. I do not recommend Algonquin Accounting.

My parents had their personal taxes AND business taxes done by the same CPA, Glenn, for many many…read moremany years. We have had our taxes done by Glenn for many many years. Can drop off the year's tax documents in January/February, and/or make an appointment if any questions or guidance is needed. Always THE BEST!

My husband and I have had excellent experience preparing and processing our tax forms with Glenn…read moreand his team at Crystal Lake Tax & Financial. They provide a Tax Checklist that helps us to organize our documents. They also estimate the tax implications of ROTH conversions in the future. Working with Michael S., we've developed a Plan to manage our tax-deferred savings by understanding the implications of withdrawals in the future during potentially higher tax rates and impending RMDs. Michael and his Team provide educational newsletters, webinars, podcasts, books, and radio shows on retirement success, stock market behavior, interest rates, social security, and estate planning. We've been pleased with all of their services and wouldn't hesitate to recommend them.

These guys are very professional and trustworthy when it comes to completing and submitting tax…read moreforms to the IRS with an expedited tax return. Submitting taxes through them, it's possible to get a tax return within 2-3 weeks on average. Thought the IRS is rather slow in processing tax returns these days, 2-3 weeks has been the the historical average for those sent by Liberty Tax. Also, if you run a business, the cost of the tax preparation fee can be written off as a business expense the following year. Highly recommend. 10/10

I DO NOT recommend using the services at Liberty Tax in Lake in the Hills. They're very…read moreover-priced and misleading! First, regarding price, it was almost 3 times more that what I've ever paid at any HR Block, Jackson Hewitt's, and private CPA's. Secondly, regarding being misleading; the owner, Shamma, is quite misleading when telling you to come in for a free estimate. I had called their office to get an estimate over the phone and was told to just come in for a free estimate and that they would look over my taxes and then give me an estimate at that time. Well, upon arrival the owner just proceeded to do my taxes. Initially, I wasn't sure if she was reviewing them to give me an estimate, but after about 15 mins I realized I had been duped and that I was not going to get an estimate and that she was actually filing the entire return. I felt tricked and I thought...just let it go, I guess I don't really need an estimate. Finally, after she completed my taxes, she finally told me the charge it would cost me. SHOCKING!!!! RIP-OFF!!!! I have no idea if that was the free estimate or if she was just telling me what I owed her, but it was an uncomfortable situation that I was put into. I was not about to say no thank you, I don't want to pay you for the last 20 minutes you spent doing my taxes, so I just paid her. I don't like being mislead. If you're going to give me an estimate, give me an estimate before you do all the work and have me sit there while you do it. I felt tricked by their office. This deliberate strategy of just get the customer in for a free estimate and then stick it to them, is not good business. Yes, you'll get the customer once, but never the same customer again! And word of mouth is huge...expect I'll be telling this story to everyone I know. I would not recommend using their service and will definitely never use them again!

Very convenient and professional service. Friendly and helpful knowledgeable staff that makes the…read moretax return process a breeze.

I got my taxes done with Lil and she was great. She explained everything to me in a way I…read moreunderstood. I was out in less than an hour and very happy with the service. Everyone was very friendly and welcoming here.

My husband and I had our taxes prepared by Barbara Glanz for the tax year 2014. I received a letter…read morein the mail from the IRS telling me they were filed incorrectly concerning my First Time Homebuyer Credit from 2008. I emailed and called Barbara, she did not reply/return calls. I had to physically go to the office to get a response, which was her sitting behind a desk in a separate room and attempting to yell to me she did the taxes right, the IRS must be wrong. She said the First Time Homebuyer Credit from 2008 was waived by the government and I don't need to pay it at all - WRONG! I have finally gotten through to the IRS by phone now on June 4 and have confirmed Barbara Glanz did my taxes incorrectly. Why did I pay $225 to have my taxes done by a professional, if she does not know the correct tax laws? If it weren't for my own research after the letter arrived, I'd be doing something illegal thanks to Barbara Glanz. She refuses to refund the money we paid her and refuses to research the laws she claims to know. This should stand as a huge warning to anyone looking into a new tax accountant. Glanz & Associates is NOT the business for you if you want your taxes handled correctly. I am filing a BBB claim once a new IRS letter confirming the taxes were done wrong is sent to me shortly, so that I have paper evidence for the claim.

We have.had our taxes done by Glanz and assoc for over 10 years!! She has done multiple state…read moreforms as my husband has has W2's from different states. We now live in AR and she still does our taxes. Super smart lady. Very responsive either by phone or email. We highly recommend!!!

Had my taxes done at this location for the first time. We had more complicated taxes last year due…read moreto buying and selling houses. Had no problems getting my taxes done. Was told what my return would be, got back less money. Asked my tax preparer if they follow the corporate statement of giving customers their fee back if they get less money back. Got no response. Called corporate 3 times now and still haven't gotten any money back. Spoke to the franchise owner that said I'd get a check in the mail, never did. The office offered me 1/2 off my tax preparation fee next year (I'd never use them again). I also got a lot of push back from the office staff saying it was a hard year, the office staff had a lot of personal and family issues going on, I understand, as it was a hard year for everyone. They have no idea what goes on in my personal life and to undervalue my questions and concerns just doesn't seem right to me. Overall, it wound up being a terrible experience and I have no plans to use this location or any other In the future.

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Crystal…read moreLake, Illinois, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local Crystal Lake office to connect with a tax professional.