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    Henley Susan E MD

    1.5 (8 reviews)

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    Hor Michelle Kem MD

    Hor Michelle Kem MD

    1.7(6 reviews)
    1.1 mi

    Also known as Springs Gastroenterology PLLC. Good luck with this company. They performed services…read morefor my mother shortly before she passed away. When the bill was received, I paid it. Months ago, I called to get a 0 balance due statement by calling their number. The voice recording says to call 719-473-4030 for the billing department, but that number is disconnected. So calling them back... multiple times, I select the option to speak to a receptionist. Now here is where the fun begins.... EVERY TIME. The receptionist will tell you they will relay the information to the billing department and the billing department will call me back. Ha! They don't call. Calling back, again, again they will say we'll relay the information. This last time I called I asked for the billing department phone number so I could speak with them directly since the information wasn't getting "relayed." Their response... oh, we're in the middle of moving so the number isn't connected yet. So then I ask, it's been like this for months, how long does it take to set up a phone for the billing department? But could I finish my question? Nope! The receptionist kept interrupting me. So, I just talked over her, because I wasn't done with my question, how can you know the answer if you don't let me finish? So, what happens? The receptionist told me I was being rude by raising my voice. So, I asked, who is ruder, the person who interrupts the speaker before they are finished or the speaker who intends to ask their question that wasn't complete? Again, she spoke over me. I can't even! What is wrong with people that they cannot help you when THAT IS EXACTLY WHAT THEIR JOB DESCRIPTION ENTAILS! I'm done with you and I'm writing every possible crappy review I can to make sure others know this is what they can expect. If you don't like it, fix it. This world is full of possible solutions and there is no excuse!

    I went to Dr. Hor aka Springs Gastroenterology with one issue that she never addressed. She just…read morekept pushing surgery that I don't need. I tried to pay my co-pay at the time of the visit, but they said they wanted to run it through my insurance. Fine. Once it was processed, I sent her a check for the amount on the EOB, which they have never cashed and now they are charging me $70 more than my EOB, which is illegal and no one in their billing department knows why.

    Henley Susan E MD - physicians - Updated June 2026

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