Not friendly. Not customer oriented. I was four minutes late, my fault, but it happens sometimes,…read moretried to call to let them know I was almost there when they called me. Told me they would have expected a call sooner and the whole visit disintegrated from there. I ended up seeking a new dentist for the $6000 worth of implant crowns I was going to have done.

The staff and Dr all treat you with respect and kindness. I hate going to the dentist but not here…read more They have heat chairs and massage chairs while getting your work done. I had cleanings and Xrays the first time . And the second time two root canals.

I am updating this review after allowing some time to lapse from my last appointment. Since that…read moreappointment, open communications were held with the office, my insurance companies (2) and the VA. Different information of policies has been presented by the insurance companies to myself, than the dental staff. These differences, and information, seem to be quit significant. I have now saught out legal assistance, to help review policies and responsibilities to ascertain the facts and figures from both insurance companies ( CIGNA & METLIFE ). On the date of my appointment, I arrived 15 minutes early, for there is always paperwork to be filled out. - As the time of my appointment came and went, I was NOT called back into a dental chair. rather, I was held in the reception area for the next 50 minutes. were the front office staff spent tje time trying figure out who was paying for what. Mind you, no services have been completed yet... the cart has most certainly been placed in front of the horse.... This is not what I expected when I showed up with $200.00 in hand, my deductible for the service that was suppose to be completed at this appointment. Throughout this time my anxiety rose, I was forced to react to certain triggers (ptsd) and to my service dog who was keeping a better situational awareness than I. A different approach in my opinion, should have been explored by office staff . 1) provide the service for which I was there for.- crown & address the fractured facial. 2) complete the billing for the service or services done on that day - with information from the originally recieved pre-approvals 3) collect my co-pay 4) hold an open discussion after the appointment, concerning billing problems. As this is MY 1 sided review, still driven by the events at this appointment, and on this date only. Things like - A) how I was made to feel during this appointment and still feel. I am embarrassed, angered, and hurting physically. B) lack of communication prior to appointment- with me and insurance companies C) lack of any compromise for solutions or an alternative to alleviate the pain I was, and am, in. My prior visits to this office were very decent, everyone presented themselves in a professional manner, they all knew there place and jobs. Dr Lewandowski's and his staff do a wonderful job, in the 3 previous visits they made me feel welcomed, listened to me while I discussed my dental concerns and needs. they in return helped me understand there findings, then discussed options to correct my dental issues. This is my review, its not ment to change anyone's mind concerning my dentist. But to provide a review of a problem that still needs to be addressed. Discussions were held with the office manager, and I still have not had the opportunity to discuss these issues with Dr Lewandowski.

I was nervous to change dentists, but this has been a great experience for me. I've a new crown…read moreand several cleanings and am totally impressed by the quality of care. Friendly staff and cutting edge equipment plus a skilled and caring dentist. And we have this right here in RC!

I always get great service at RC Dental. Everyone is friendly and professional. They always make an…read moreeffort to give me the appointment that works for me.

I was referred here by my dentist for a tooth extraction. The receptionists were cold and…read moreunfriendly snapping I must fill out a four page registration. After filling this out they tell me they do not take my insurance. I go to my dentist and the office manager there told me to tell this place to call her, that office will pay since they started the extraction. Yes, this whole time my jaw is bleeding. After two hours waiting, I asked for an eta and was told I'll see the dr when he is available.

Only rating with 1 star because I can't give 0 stars. They were running behind which was fine, but…read morethe patient before me had been out of the office over 10 minutes, while I could over hear the staff talking about spring break plans behind the door. I sat in the waiting room researched another oral surgeon, called and made an appointment, then they called me back, but I excuse myself and left. Apparently I have a suspicious spot on my jawbone, I wish they took my health as seriously as they do spring break.

From the owner: Northern Michigan Oral and Maxillofacial Surgery specializes in dental extractions including wisdom…read moreteeth and dental implants. Dr. Osetek is a trained specialist in mouth and jaw surgery also involving, facial trauma, orthodontic surgery, pre-prosthetic surgery, bone grafting and more.

You are rolling the dice with this office because they do not check coverage or network eligibility…read moreprior to you showing up. You can take off work and drive an hour or two only to find that you must pay out of pocket when the office can easily run this stuff in advance. You may show up and find out you have to pay cash which is a significant advantage to his practice at your expense. He may have quality care but his office doesn't do much to avoid unnecessary out of pocket expenses that are avoidable. They also can't handle being called out for this practice because they know it is reprehensible. All of this is avoidable. I made an appointment for my elderly mother who was in need of dental care. She could not get into local providers so we made an appointment with Dr. Forsmark's office which is quite a distance from her home. I offered to provide the insurance information through UPHP and Delta but the office said they did not need it now. Mom shows up to the appointment and finds out she is not covered at Dr. Forsmark's office and they never tried to run coverage prior to her showing up. I am sure at this point you can understand the frustration. Dr. Forsmark's office was not sympathetic in any way and were in shock that I would call them out for the practice.

I've been going to this office for 5 years and have never had an issue until recently...I get to my…read moreappt and they are seeing an issue with my insurance and i figured it out...It was her mistake of not charging my insurance at the time of visit. Not only did she not do this, but she then had my ss number on a sticky note along with my BD and Phone# AND first and last name....I asked her to shred them and this caused an issue. She refused to shred it, she chose to tear the sheet in half leaving my identity exposed... After I explained my concerns she then asked if I would like to shred it together...as if I'm a child. She was very rude during this time and my returning visit.