I loved Herbana because its a great option for affordable products any time and I love a reliable price. I loved it so much that when my friends from home came to visit I suggested they visit to see how great it was... But I was honestly kind of upset this past time and embarrassed by my recommendation with the service I got from Katie M. My girlfriend and I brought in our best friend for the first time and we were buying in bulk. My girlfriend went to buy some carts after picking out some wax from the store's brand. When I told my girlfriend that I didn't want to purchase Herbana brand Levitate for their carts because I have had them BREAK IN MY PENCIL CASE, Katie seemed to have an attitude and said "So you don't want to buy our brand?" and then when my girlfriend responded we had issues with them shattering she sarcastically responds "Well they are glass so if you drop them that happens"... Buy 10 grams of wax and half an oz and get treated poorly like we are incompetent for not liking their brand. Sorry we aren't interested in you upselling something that's not worth my money. Honestly when you are representing products like that, the ability to receive feedback from customers without being entirely condescending is appreciated. Left me really displeased with my visit. Thankfully I'll be leaving for the summer and can take a break from this place. Everyone else I have interacted with there has been very positive and fun to interact with. But my friend left upset by the experience and I regretted convincing us to stop. This experience alone is why I am giving it 3 stars instead of 5. read more

Herbana - Receipt showing the great prices!!! :) - Cannabis Dispensaries Near Me - Ann Arbor, Michigan

This has been my favorite dispensary for years but I am not sure what's been going on with the customer service lately. I moved to Detroit so anytime I'm in A2 I make sure to stop by. I went over the weekend, I places an order online for 3- 1/8s and 2 - 1/2s and received 5 - 1/8s. I called the store and was basically told there's nothing I can do until the GM comes in on Monday. Fine. The GM, Bill, does not call or anything. I had to call back and he was very idgaf. Told me idk what happened I'll leave it up here in the office come get it whenever. No explanation. No apology. Just you got what you wanted right so leave me alone. Um sir the drive there is going to cost me the price of the weed in gas! He did not care at all. He did not even come out of the office when we came to pick up. Just handed the bag over and through an employee and walked away. So disappointed. I've spent thousands of dollars here and don't know if they are under new management or what but very very rude. read more

Herbana - Circled incorrect bags. With receipt to show what was actually paid for. - Cannabis Dispensaries Near Me - Ann Arbor, Michigan

Really bad customer service. Turned me away for no reason and was not very nice. This is the first dispensary I have encountered that's ever been bad or straight up unserviceable. I went in and they turned me away because they assumed I had a fake ID? I told them to call the police if they wanna check it but they said no. DO NOT go here unless you want to be mistreated or immediately judged for the way you look. Never had an experience like this and this dispensary is apparently liked around here. DO NOT GO HERE UNLESS YOU WANT TO BE MISTREATED !!! read more

Herbana - Front of store - Cannabis Dispensaries Near Me - Ann Arbor, Michigan

Though I haven't used the products yet (and will definitely update my review when I have!), I had to go ahead a leave a review, because this was the BEST experience I've had at a dispensary. From the moment I walked inside, the employee at the front desk was super friendly and informative, quickly getting us through the ID scans and explaining their reward system. The environment was really comfortable and inviting, with plush arm chairs in a waiting area that I didn't expect. There were 2 employees working inside, and both greeted my group with a smile. The lady I spoke with quickly retrieved my online order, and we were out super quickly. Everything was really well organized, not to mention their products are CHEAP! Will definitely be back when I'm next in the area. read more

Herbana - storefront - Cannabis Dispensaries Near Me - Ann Arbor, Michigan

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Very clean and pleasant store. Workers are always open to help one out and do their best to satisfy your expectations.

Selection was pretty crappy, with terrible trimmings and very few buds available beyond an 1/8. Was sold 14 grams that weighed 5.8. Sales guy was nice. read more

Went in looking for half an oz with 40 dollars in cash. they said the cheapest option was 40.80 but they'd excuse the 80 cents for me. very appreciative, scanned my ID quickly and went on my way. Nice service and variety. read more

staff is very friendly they take care of you great product. I know what they're talking about The owner is a clown.

Terrific staff and easily the best prices among the 4 shops I visited in Ann Arbor. I really liked Andrew for his great service and for being fun to talk with. Herbana is the sweet spot where Quantity meets Quality. Like another reviewer said, they deserve a 6th star :) read more

Pretty good flower at an amazing price. Always. Always great customer service as well.

Cheapest weed. Nicest people. This has been my favorite spot to go in Ann Arbor since it opened

Me and my girlfriend have been coming to herbana for awhile because of the great deals. We got a pre packed half that the distributor obviously made a mistake with by putting shake and bud mixture. I was worried because it's really hard to prove an generally all sales are final with flower. The owner opened the doors early for me and not only supplied me with a brand new half of flower but also gave me the shake back. I'm really grateful for the understanding as I was visibly frustrated while he remained calm and fixed the issue. I'd give em 6 stars if I could read more

I went into the store bought some concentrates I liked, upon getting home and opening them I noticed one looked less than a gram, weighed it out and only had .40 in what was supposed to be a gram. I'm happy with everything else I received but for the price I pay for a gram and to be shorted is very disappointing read more