Well as of today I still have a delinquent account on my credit history. So how do you explain that? Lawsuit incoming.

Without contacting me at all, management changed the locks on my apartment and took my microwave and dishwasher. I was told everything would be returned in two days but management has not returned anything three weeks later and will not respond to my calls or emails. Aside from this, they regularly show themselves to be highly unprofessional and generally incompetent at managing property. read more

For the sake of your peace of mind and well-being, look elsewhere. Our time at this apartment was one of the most frustrating and infuriating experiences, plagued by nonexistent maintenance, dishonest management, and persistent security issues. When we moved in last year, we were met not with a functioning apartment but an unbearably hot, air-conditioning-less unit. After moving in during 95-degree weather, we spent the first days in unlivable, stifling heat due to management's utter disregard for basic tenant needs. It took days to get a temporary window unit, and we lived without proper AC for 11 of our 12 months here. This wasn't a one-time oversight; it was a year-long failure that management has only now decided to "address," which does nothing for tenants like us who were left to suffer through months of negligence. Carlos, the so-called "property manager," showed nothing but dishonesty and incompetence, worsening every issue we faced. Maintenance requests either went ignored or were falsely marked as complete, leaving us to live with broken appliances for months. Our dryer remained broken for 10 months, our heating was neglected all winter, and our toilet and dishwasher required constant follow-ups to get any response. It wasn't until we were already beyond frustrated that these problems were finally "addressed," far too late to make a difference in our experience. Security here is a joke. Due to the lack of effective security measures, our apartment was nearly broken into, our bikes were stolen despite being locked, and package theft is rampant. Management's response to these concerns was predictably nonexistent--yet another example of their lack of care for tenant safety. As for their so-called "luxury gym," it's a laughable excuse for a facility, with one flimsy treadmill, a few dumbbells (some of which are missing), and substandard equipment. The gym is left unlocked, frequently occupied by random people, including homeless individuals. The final outrage: After moving out, instead of any direct communication about charges, we received a collection notice for an alleged balance we were never informed about. This unauthorized debt collection, coupled with the fact that they still haven't returned our security deposit, is unacceptable. Claiming issues are "fixed" now does nothing to resolve the months of frustration, neglect, and financial impact we endured. Rest assured, we are prepared to escalate this to litigation if necessary. Our experience echoes what many others here have faced--dishonest, lazy management and poor security. They may try to "fix" things after tenants have suffered for months, but that's no consolation for the damage done. This place might call itself "luxury living," but even a medieval serf would recognize the overpricing and lack of value here. The location might be good, but it's simply not worth the misery. Avoid this place at all costs. read more

We have lived here for 2 years. We had SEVERAL issues with the manager, Carlos, though everything was great at first. We had an incident where we needed the electrician to come out, they came out 2 months later, with NO NOTICE. Secondly, we were told all utilities were included in rent, including electricity. I found out that this is NOT the case when I got a voice mail stating if I did not pay the balance of 3 months over due bill, that we would have our electricity turned off. Carlos had nothing to say. He continues to state he will follow up, will nothing following through. They hired a new office assistant, who has quite the attitude. I've had a neighbor upstairs who walks their dog up the stairs and the dog has continued to defecate in the walkway, there was 4 piles left for days before I brought it up to manegment, which was weeks ago and I have still heard nothing. To top it off, when we had gotten a second car, we were given a second spot in the other apartment lot. The office DOUBLE ASSIGNED the spot and a tenant had our car towed. We found this out by our car missing. They got our car out, but then reassigned our spot to ANOTHER ALREADY TAKEN SPOT. When my husband went into the office to discuss this, the office assistant was snarky with his questions regarding the circumstance. I'm unsure how someone can give attitude when they made the same mistake twice right after each other. My experience here has been awful. I've reported mail missing several times, with no support or help. The common area often has a homeless man sleeping there. This place is not work the money. STAY AWAY! read more

This place is criminally bad. First off it's obvious that this building is not properly maintained. The elevators haven't been inspected since 2017, and the unit we live in consistently has leaks, sewage backups, and faulty appliances that run up your electric and water bills. None of your requests are taken care of on time, and don't even get me started on the brutally bad office staff here. The leasing manager ignores your emails and calls. The girl working the desk does the same.....often times you get radio silence on anything you try to bring to their attention. It came to the point where I had to call in the city inspector to MAKE THEM FIX certain issues they failed to take care of themselves. They also contract out HVAC crews and plumbers that don't take their job seriously....with an example being one ransacking our master bathroom, destroying some of our belongings and smoking a cigarette in our apartment all while leaving the burning butt on the floor. Do yourself a favor....if you wanna fork out over $2000 a month for a place to live.....buy a dang house. DO NOT give these people your money. The fact they charge as much as they do for the consistent issues they ignore and refuse to take accountability for should be absolutely criminal. We got scammed unfortunately....Im here to make sure the same doesn't happen to you. read more

Management is amazing, the apartments are huge, location is great, walking distance to a bunch of different things, reserved parking spot for one car, and comparable in pricing to the area. These are not the newest apartments, and have some quirks, but they are really nice. I had some maintenance issues with my apartment upon move in (I had moved in 2 weeks ago on 1/15/2020), and Carmen, one of the managers, has been so accommodating. She is professional and extremely helpful, and also she's just a nice person. She's helped me navigate a move that I was on my own for and it's been nothing but a pleasant experience. I have no outstanding issues or complaints, and she has worked tirelessly in the effort to ensure that I'm happy with my apartment. I have only ever talked to the other manager, Carlos, on the phone and he is professional and courteous. Maintenance is responsive and thorough in responding to your requests for service. A lot of the other comments on here are old, so I would definitely give this place a shot. I have really love this spot. read more

Lived here for the past year. Air conditioning was broken the first time we used it for the summer in May and it took them almost 3 months to fix. Walls are very thin so if you have bad neighbors (two small kids who run back and forth at all hours of the day) it will make you not want to be at home. And to top it off when you leave you won't get a security deposit back. If that's not a big deal (for us it was a few hundred dollars which i was fine with losing) they'll send you ANOTHER bill stating that you didn't pay your security deposit balance, even when the letter clearly says a zero balance. This is causing quite the headache to try and resolve. Bottom line: management is very poor (they are nice in person so I guess that's a plus but it is my understanding that there is upper management above them that doesn't handle things well). The only upside was the location but there are plenty of other apartments in the area to choose from. read more

this place is a joke don't move in front office just lie to you they will not help you doesn't do shit there is black mold behind the toilet they refused to do anything about it it's been four months the girl in the office Michaela just hangs up on you garbage read more

BEWARE !!! WARNING !!! DO NOT DO BUSINESS WITH THIS COMPANY, YOU WILL REGRET IT !!! This company contacted my company back in June of this year requesting that we send someone over to trouble shoot the fitness equipment in their fitness center. A man who identified himself as Carlos Antonio and said that he was the property manager left me a message on my answering device. I returned his call and he answered the phone. I asked how he would be paying for our service call and he stated that he had a company credit card that he would use and requested that I email him the invoice in advance so that his accounting office could load the card. I had to call him a few minutes later and he answered the phone again. I sent my tech over to them the following week and he spent at least three hours there inspecting and troubleshooting the equipment. Once he was finished he went to their office and found it locked. After searching around the property he finally found a lady named Mikayla Tucker and she signed his service report. I have tried many times to call their office and no one will ever answer the phone. I have sent emails to Carlos Antonio which go unanswered. I have sent another copy of the invoice and service report certified mail and have received the return receipt but have yet to be paid the 255.00 for the service my tech provided. This place is owned by a major corporation that is headquartered in California. you cannot contact anyone there either. Service companies and other vendors beware !! This company does not pay it's bills and you cannot talk with anyone at anytime. They are a bunch of liars and thieves. potential renters beware !! they do not maintain their property and it is unsafe and in disrepair. i would not rent an apartment here if my life depended on it. read more

UPDATE: Unfortunately, I did not give 60 days notice and only gave 30 days to vacate due to failing to notate the date in my personal calendar and not receiving the corporate reminder. At first, it was likely that I had to pay an additional month's rent, but I asked if Carmen could call corporate regarding the missed reminder from them. She did and the outcome was that I could end my lease on the original date I had planned. I really do appreciate her going to corporate and for working with me on this issue, given the uncertainties many are having with their living and financial situations right now. Due to this interaction with Carmen, I have increased my review of Heritage to two stars. read more

Great neighborhood and spacious units, but that's where the good reviews end. The management staff although slick and friendly, is underhanded, dishonest and inept - they take your deposit money and refuse to refund it even if you haven't yet signed a lease agreement and want to rescind your application. They're unable to properly assign parking, maintenance of the building and grounds is abysmal, the walls are paper thin, and you can hear your upstairs neighbor's every step. The appliances are purchased second-hand and are in a poor state of repair. There is black mold in the laundry and utility rooms, and evidence of mold in the bathroom that has just been spray painted over. The ground level units are infested with bugs. The cost of utilities is hidden and charged over and above the rent. Common areas are absolutely filthy and insecure. The dumpsters are regularly overflowing with trash. The gates to the parking lot either don't work or are missing entirely. Despite repeated promises to resolve the issues in a timely manner, you get fed an endless string of excuses, false promises, and outright lies. Save yourself a lot of headache and don't even entertain the idea of moving into this community; you will surely regret it if you do. If I could give it zero stars, I would. By far the worst property rental experience of my life. read more

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ACTIVE DUTY SERVICEMEMBERS- BEWARE! JRK Residential and Heritage at Freemason are NOT Military-friendly. This apartment complex is a mess. I am shocked anyone has rated this above 1 star. The location is GREAT, that is undeniable, but the value for the apartment just isn't there. The apartment you move into comes dirty, maintenance goes in there and does their thing and doesn't clean up after themselves so you essentially have to deep-clean the whole place yourself because if you go to Carmen Brewster and Carlos ("management"), they will just blow you off. When I moved in, the apartment wasn't ready at all- outlet covers off the walls (safety hazard), appliances not connected, fillthy, boot-scuffed floors, and I went to Carmen about it and she said it would get fixed and it just didn't. For weeks. She even left a full bucket of cleaning gear on my bathroom counter for a week and then I came home one day to find it gone (without the bathroom being cleaned). It's so frustrating dealing with them I usually just gave up. The "gym" has a lot of broken machines, only one treadmill has worked since September, it constantly gets reported to them and they just BS you and tell you it will get fixed, when it doesn't. The gym is never professionally cleaned, someone is going to get a staph infection. It hasn't been cleaned in months and Carmen swears it gets cleaned once a month, there is just no way (check out the photos taken over MONTHS as proof). It was even reported to the Norfolk city Health Department. The same nasty pair of someone's tennis shoes sat on the ground there for 7 months, I counted. There is no water available. They never have any gym wipes. My car was broken into (parked in my covered spot right in front of my apartment), they have ZERO cameras and security but they lie on every apartment complex telling potential renters that it is "gated". But the thing that threw me over the edge was the way they treat Active Duty military. Do not live here, my rent went up $250 a month when I signed the second year, and nothing improved and then they nickel and dime you every step of the way. Don't expect to get your security deposit back, if you read other reviews apparently nobody else does. When Hurricane Florence came and the Governor mandated an evacuation- They put a sign on the Office doors and just LEFT. No preparation was made for ground floor apartments that are right on the sidewalk, they just abandoned all their residents and took no responsibility for the potential devastation at all. The management is a joke, very nice people but they're untruthful and will tell you whatever you want to hear to get you out of the office and I'm shocked that JRK Residential trusts them to manage their property. Please don't move here. PS: they have no swimming pool, hot tub, common room, printing services, or literally ANY of the other amenities other apartment complexes in Norfolk offer for much less rent. Shameful. I was warned not to live here and I didn't believe the renters I spoke to. I should have. read more

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In December my girlfriend and I went into the Heritage Leasing office despite the poor Yelp reviews. The staff was very friendly and very excited to get us into one of their properties. A tenant walked by as I was filling out paperwork and told me to run. I stupidly assumed she'd just had a rare bad experience. After talking to several other past and current tenants, the impression that Heritage was being poorly managed became more and more clear. The leasing agent promised us the "Duke" floorplan, it was a corner unit with vaulted ceilings and a large balcony. Two days before our move in date, we had the chance to finally see the property. It was not a corner unit, as promised, it had a small juliet balcony and no vaulted ceilings. We've seen these corner units from outside. They're beautiful. This is not what we'd put a deposit down on. The staff was "Sorry we were under that impression" when we complained. The impression your leasing agent gave us? The impression our lease agreement describes distinctly? We're currently waiting on the refund of our deposit. We did not sign a lease and assumed simply handing our cashiers check back over would be painless, but the leasing agent "doesn't have that authority. read more

I want to give them a zero, the management is horrible, lazy and liars. I walked into the office to explore options for switching units due to renewal. Carlos said I'd have to deny the renewal and said that he'd do it there verbally. I thought i was set. I told him the options I was looking into, he handed me the keys to the complex that opens just about every door to the complex and told me to go look at it and drop the keys off in the mail slot to the office when done. I did. A month or so later I decide to move elsewhere, come to find out I have a charge of $5,000 owed to the complex for not giving my notice.. That has since messed up my credit and rental history. Already getting denied because of Carlos and the Heritage at freemason. read more

My apartment there was beautiful. Unfortunately, that was the only good thing. My neighbor was a drug addict. Had to deal with the police dozens of times, and their eviction, breaking and entering next door. The management did nothing to assist the situation. They mostly seem concerned about charging fees. Whatever rent you sign up for, expect to pay more than the lease, even multiple "fee fees" per month (yes the fee to charge you for the fees!). If your company or the Navy is footing the bill, ok, but if you're spending your own money, save some by looking elsewhere. read more

Just resonating all the other reviews here. Also, after I moved out we could not agree on refunds to the security deposit and the company basically took the whole amount even though I argued that most of the charges were normal wear and tear. Lived there for 3 years. I normally don't write many reviews but I had unfortunately very disappointing experiences with the heritage and happy that I moved out. read more

I have lived at several apartment complexes across several states, and by and large, I have never felt so disregarded by property managers than those at the Heritage. My first year there was generally positive, though I hesitated to renew my lease upon unexpectedly learning how high the rent was going to skyrocket. (I was told by a competing property manager that the increase was not the industry standard, especially considering my perfect payment history.) But, ultimately, I ended up renewing for a second year, seeing that my experience had been rather positive to that point... I was quite fond of the location... and I did not want to deal with the hassle of moving. That ended up being a mistake. Within a matter of weeks, I began to experience repeated ceiling leaks in several rooms, which culminated with dark mold that manifested in the kitchen. (view here https://lh3.googleusercontent.com/-LRJDbY_kJ38/XH7wBjVtUYI/AAAAAAAACDg/_bIQpBQoeMA6mm88ZdfPI8-8MJ8gYeFgwCLcBGAs/s400/IMG-1584.JPG ) To my shock --- it was incredibly difficult to get the management to resolve this. It took days and days of repeated visits, calls and online reports before the matter was rectified. I spent more than a week in fear for my health and pondering whether I would need to take legal action. Many times, I thought to leave a poor review, but it really is not a practice of mine. The final straw, however, came today, more than a year after I left the Heritage. I just received a letter from a debt collector claiming that I did not make a final payment to the Heritage. I was rather stunned considering I never received any notification from the Heritage... and then just flat out disgusted when I reviewed my bank records and realized that, as I expected, this payment WAS made, and the check cleared more than a year ago. Now I may have to go through the hassle of disputing a so called debt... that I paid. I post this now as a means of helping prospective tenants. read more

We recently moved in and have been pleasantly surprised by the efficiency of the front office. Any issue we had was handled almost immediately to our satisfaction. The unit is gorgeous and the community is friendly. The only downside is one parking space, but there is plenty of parking on the street. read more

Management is unreliable and isn't considerate of the tenants. Maintenance requests never properly get fixed, if at all. The apartment was constantly flooding and as a result, molding all around. Management took months to address these issues and never properly fixed them. Attached is a photo of the typical mold found in closets and the bathroom. read more

I have lived here for about 9 months now, and I absolutlet love it. It's a great price, great area, and the new management is very professional! Carmen and Carlos who work in the leasing office these apartments are by far the best in the area. You can walk to everything and it is a very safe area. Since Carmen & Carlos have arrived, things have improved tremendously and I am so thankful for their amazing customer service. read more

Would like to join the "bandwagon" here. Great location, but the new JRK Management is horrific since taking over in 2016.

After moving out in October 2016 I struggled for three months to get them to send me a check for my $320 refund of my security deposit. After repeated promises on the phone to send it, as I am currently stationed in Bahrain communications was hard, I was told it had been mailed to my fiancee in December 2016. As months pass with no letter I had given up on ever seeing a check from this useless company. Then surprise it arrives in June 2017. They had mailed it to my apartment address and not to the forwarding address I had left them, because mailing a check in relation to you moving out of their apartment to the apartment address makes a lot of sense. The kicker is they did not even put a zip code on the letter, so it had been lost in the postal system for the last 6 months. Now because the check voided after 90 days I have to have my fiancee waste more time dealing with this company. Although I highly suspect that will be a waste of time as this company seems incapable of providing even a basic level of customer service. read more

My husband and I moved here in March and I must say that it's a great place to live! The location is amazing and the staff, Carmen and Carlos, are very attentive and always responsive. It's in the heart of downtown, close to the mall and great restaurants. I wish I would have found out about it sooner! read more

Used to love living here for the past several years but since a California company purchased it last fall this place has gone downhill quickly. Cars have been broken into, lights in the common areas go out and aren't replaced, stairwells and common areas are filthy and the new company ran "specials" to fill the place and now we have new neighbors (who pay a lot less!). There is no security at all . Rents are very inconsistent for the same kind of unit (expect a 4-6% increase every year) and the gatherings and activities have gone from being frequent to being nonexistent. Totally agree with other reviews on Yelp, don't move here! read more

Rent is extremely high and constantly rising. The lobby areas are outdated and could be cleaner. The complex as a whole has a lot of wear and tear. Management ignores tenants constant requests to better the complex. Rent costs should be consistent throughout. Each tenant is charged different amounts for different amenities. read more

No longer a safe place to live. Luxury to a dump. We had lived here for almost 5 years from the end of 2011. Loved the place moved from College Place unit to overlook Brooke Street, 3'rd floor, an Elizabeth style layout. About 6-8 months ago we started noticing common areas not being kept up and clean. Found out it was sold to a California company JRK Management. The past months rents were lowered for new renters only to get the places filled. Around the same time gates to the stair wells ripped off the hinges. The windows broken by entryway at 201 W Tazewell Street and Boush (3'rd Building) of the complex. Easter weekend on Saturday one of the neighbors passenger car window was smashed and broken. Our lease was to end 30-JUN-2016. We asked to be released end of May in the notice we sent 45 days prior not planning to renew our lease. After 5 years of being good tenants there was no slack. Around the same time also received of our rent increase notice up 6% more to renew. Now back to the rating. If feeling safe and a luxury apartment complex is a high priority! Stay away. This is not the Heritage when managed by Collins. read more

BLUF: Heritage at Freemason used to be one of the better deals and nicest complexes in downtown Norfolk, ever since JRK took over, it has fallen off a cliff, AVOID AT ALL COSTS. ONLY GIVEN ONE STAR BECAUSE YOU HAVE TO GRADE IT!!!!!!!! My wife and I have lived at Heritage at Freemason since November of 2013 when I moved down here due to military orders. When we originally moved in, we lived in the College Place building before upgrading to a larger apartment in the Tazewell building. When the complex was owned by Collins, it was incredibly tenant friendly and it was obvious that the front office cared deeply about the tenants, knew who we were, and were there to make every effort to maximize our experience. Once JRK took over, the complex went downhill quickly. Unfortunately, this happened shortly after we signed our last lease and as a result, we moved out quickly. There is no way to describe the incompetence displayed by the management of this complex on a daily basis, but I will tell some stories that attempt to portray it. We started to get some mold spots in the ceiling of our bathroom, when we called the complex to report this, they told us that they would paint over the issue, but there was nothing else they could do to. Hang on, because this is the very least of our concerns. I noticed some mold spots with black coloring on the wall in our master bedroom (i.e. they were right next to where i slept every night). In the course of my investigation, I found that the bay window in the master bedroom had a split seem outside where the corners of the wood had separated. I sent these pictures to the complex after calling to report this on a Saturday afternoon at 2pm. I called every two hours until 10pm and then resumed again on Sunday. When I called Monday (from work) they informed me that someone would be out to see me at some point on Tuesday. While I was at work, the maintenance man told my wife that we had mold because she took hot showers and that it could possibly be the split seem but it wasnt. When I learned about this and pushed, they agreed to look at the split seem, the wood was soggy and wet and the insulation had to be cut out because it was soaking wet and covered in mold. Luckily this only took 3 days to fix. Our sink stopped working because the water lines broke and flooded out the cabinet underneath the sink. This is never good, but luckily it was before my wife and I left to visit her parents for 4 days over the holidays. We gave them permission to enter our apartment and fix the issue. We even received an e-mail that our work order had been resolved. When I got home, I went to fill our dog's water bowl and flooded out the cabinet again I was very clearly not happy. I called the front office who called me to inform me that they had in fact taken care of the issue. After being told that we had to give them 48 hours to get someone there, they were told that we had given them 5 days and then they lied to us. This was fixed 4 hours after this phone call in one visit by the maintenance man. This is probably the worst part of the story so far. In getting ready to sign our final lease with Heritage, we first reached out to them September 26th about a lease that expired November 5th. We then reached out again October 16th and did not hear until we went into the office. We were promised a lease before the end of October that we could sign. We did not see one until November 10th and it was a $300 per month increase, after no work had been done on our apartment and we had received no upgrades (not even a carpet cleaning). When we stated that we were not going to agree to that, they said ok, they would come back with a better offer. We asked about when we would receive this and we were told to give them 5 days. After 5 days we sent an e-mail per day and went in to the office to ask every other day. When we were finally able to reach the regional manager who had been brought in to fix the situation I was out to sea (I am in the Navy) and my wife spoke to her. This woman agreed to keep our rent the same and sent the contract over the same day so that at this point (December 18th) we could have a contract to sign and have a place to live. We had continued to pay rent in the interim as a show of good faith, but we received none in return. The last straw to this was an e-mail sent by the complex to all residents stating that 2 bedrooms apartments (like ours) were now available for $1199 per month (or $400 less than we were paying). When we called about this, we were told that residents signing a lease to continue at the complex were not eligible for this deal, even though the e-mail had been sent to residents. I have had to cut out large parts to discuss how horrific this place is, DO NOT RENT HERE UNDER ANY CIRCUMSTANCES!!!!!!!!!!!!!! read more

I applied to this complex and put down a $100 non refundable application fee and and $150 refundable deposit. I had the management agent Heidee write "refundable for any reason" on the receipt and paid by credit card. When I got my credit card statement the property management company charged an additional $10.95 credit card transaction fee. I contacted them and they told me that the credit card transaction fee is written in the paperwork and I agreed to it. I checked all paperwork and there is no statement regarding a credit card transaction fee. I then asked for a refund (of the refundable $150 only) and decided to look elsewhere as this is a sign of property management with potential problems. I received no responses from local management and had to file a claim with Norfolk small claims court. I filed a claim for the $150 plus interest (6%) plus the cost of filing the claim. JRK Property Holdings' headquarters is in Los Angeles (which might be part of the problem) and their general council, James K. Buaumann, for LA called me to apologies and offer to settle out of court. I agreed to settle for the $150 plus filing fee and the lawyer said that the check would be in Fed Expressed and arrive tomorrow. Three weeks late, no check and I had to follow up twice with the lawyer but finally got the refund. My advice is if you have any issue with this property management is to file a law suit (court is a short walk from the complex) and do not settle out of court. It will be easier to collect from court than deal with this company. I am currently living in a well managed building down the street and loving it (just renewed my lease for a second year). If you need to file suit against JRK Propery Holdings here is the name and address for legal (serving) purposes: Heritage at Freemason Apartment Property Owner LLP c/o Nat'l Registered Agents, Inc. 4701 Cox Road, Suite 285, Glen Allen VA 23060. The cost of filing the claim was $56 but you can include this cost in your claim and recover it. They don't seem to care about their reputation and only did the right thing when forced to by a court. This is the first time I ever had to take someone to court and I am almost 50. read more

Previously loved residing at the Heritage, but over time this rental community continues to go from mediocre to bad to worse. Staff ignores residents concerns; telling staff the trash and unsightly appearance is a small price to pay for the changes they are making since new owners too over. Poor to no maintenance or housekeeping as the long term staff was fired or subsequently quite. For $1700- $2000 a month one can live in a slum with broken lights, doors and door knobs and garbage bins that sits out in the parking lot on the weekend. An added bonus is a bit dangerous - with thefts of bicycles, and vehicle break-ins (with broken smashed windows) in this gated complex that the staff tries to fault the tenants. Despite request for keeping gates down (to avoid smash and dash) or getting cameras on site - request or ignored by the new owners (per the staff) yet have cameras present at the business office with computers and expensive coffee machine The location is great.. but I could get this level of safety, maintenance or service at a 1/4 of the cost. read more

This place was great when I first moved in but went downhill within the first 6 months and incredibly worse after a California company bought the complex. We were all forced to pay a water bill each month that is calculated by the property and that splits the water costs among everyone at the complex, instead of being based on what was actually used as a family. Now that summer has arrived, the use of sprinklers have driven the water bills up, instead of the $2000+ a month I pay for rent. Before this changed, water bill was around $30-40 and now it is regularly around $70-80/ month. The office regularly screws up thr bills, saying we did not pay something or slipping in "extra" fees that we constantly have to get cleared up (Make sure you keep copies of your payments because they certainly don't care about you as a tenant). The office staff keep saying that a new gym and clubhouse are coming but after 6 months nothing has changed. The gym is piss poor! They refuse to fix one treadmill which only leaves one, and have also removed the only one existing bench which was very useful. They have also connected the gym to the bakery which blows my mind, I mean, how was this ever a good idea?? Maintenance is so slow and you have to request things to be done multiple times. The elevator is a lawsuit waiting to happen. It has broken many times and has even fallen down after I have walked in and before the door has shut. Be careful when assuming the office staff cares for you (very two faced! And in the end, it's the $$ that matters). Cars are constantly broken into and the building is never secured because the staff leaves the gates open to the parking lot and won't fix the metal gates to the stairwells. Stay away from The Heritage. read more

I have lived in the Freemason Area for many years. When I recently sold my home, and needed more time to search for a new home downtown, I decided to find a short term lease in the downtown area. I was searching for complex nearby, and went to The Heritage. Initially, the sales staff were very accommodating and a delight to work with. However - ONCE YOU SIGN A LEASE.... they are absolutely horrible. This month alone they added fees of $10.00 each (Pest Control - Trash Fee - 'Vaulted Ceiling Fee" - That was a new one this month to the rent bill!. If you question the charge, you are told you can hire a lawyer. With all of the options for Downtown Norfolk Living, I 100% regret the decision of selecting The Heritage. I had only been living there 45 days and they sent a notice that the rent was increasing by $500!. In addition, they have maintenance workers walking around the property throughout the day. The office will send an email that they will be "inspecting all apartments over the next 3-5 days" and they feel they can walk in at any time of the day during that week since they 'gave notice". This is a major security issue, and is a constant concern. If you are searching for a downtown rental... research and talk to locals before committing to anything. REGRETS. JRK Management is absolutely horrible. read more