Great people doing great work, had my vision checked and I now I see way more than I did !read more

The most professional and accommodating optical group I've ever utilized for my eye care needs!…read more Their services are the result of skilled and experienced doctors and staff who always have the patient's welfare at the center of their efforts!

Cataract surgery scared me. I had lost a major part of my independence, driving. My Dr recommended…read moreDr. Overturf at Shippee Family Eye. And I don't know why I was afraid. I had it done in their surgical suite, it was easy. They make it so comfortable. Everyone there is AMAZING. Yesterday was second eye and I woke up this am, went to my follow up and could read every road sign, I could see the mountains. Dr. Overturf's skill has given me back so much. Thank you. If you're scared, don't be, call Shippee!

You can't get an appointment without waiting a year unless you know someone that works there . Yes…read moreI have diabetes I needed to get my eyes checked no appointment till next August. But someone I know got an appointment in two days because they know someone that works there.

Dr. Randi is awesome! As far as service goes, it is virtually impossible to get a hold of the 1…read moreworker that works there. You will continously get their answering machine telling you their hours of operation and are told to leave a message. But they do not return your call promptly. Once I finally get my son's prescription, we will not be returning. Over it.

First off, I want to be clear when I say that I WANT to like Waterbury Eyecare because of the…read morefollowing: 1. great selection of frames 2. really nice/friendly/competent dr. 3. clean/cheery office space in the heart of Waterbury However, it's extremely hard to like and recommend an eye care center that has a receptionist with zero understanding of customer service. Months ago, I arrived for my second eye exam with the facility only to be told that they couldn't find my insurance information. Having visited before and having no changes in my information, this didn't make sense. Rather than try to sort it out, the receptionist told me I could either call the insurance company or pay out of pocket for the day. (No thank you to both, but a little assistance would have been nice.) I made a new appointment for several months later, and went on my way. Flash forward to today: a snowy Vermont day where road conditions aren't ideal. Being that I was running about 5-7 minutes behind, I called the office. I called. And I called. And I called. On the third call, I left a message (seriously questioning if they were even open because who doesn't answer a business phone during normal hours of operation?) Anyway, I arrived today to see the receptionist outside shoveling. I waited in line at the reception desk for about ten minutes, and when she finally got to me she informed me that I was 20 minutes late and would need to reschedule. When I gently informed her that I wasn't that late and had been waiting while she shoveled, she then blatantly lied to me and said she had been in the office just two minutes ago. Incorrect. (Also, why are you lying? You're an adult.) I let her know that I had called several times and she said "if I had answered the phone I would have told you to reschedule." Um..... shouldn't answering the phone be a priority? I understand the importance of shoveling as well, but perhaps this is an issue of being short staffed. The receptionist made zero attempt to fit me in, despite the fact that I could hear the Dr. was still with her previous patient. When she told me I had to reschedule, I tried to tell her that this was my second attempt at an appointment, and that I was out of contacts. She seemed to care less. I then explained to her that I had lost two unpaid lunch hours of a result, and that my time was just as valuable as everyone else's in this situation. Again...she could care less. That being said, I informed her I would no longer be a customer and would be finding a new eye care place. If there's anything the receptionist should care about, it's client retention. She just looked at me, shrugged, and said, "ok." If your time is valuable and you expect to be treated with a high level of customer service and professionalism, I would tell you to look elsewhere. Or perhaps, this is an opportunity for the company to improve on this aspect of their business, as everything else seems to be really solid.

This optometrist has sold her business to Dr Todd Page who I find to be a big improvement for eye…read moreexams. I used to appreciate the free adjustments that they would give me over the years but the prior optician seemed to flit through the eye test too casually with the result thatvI had doubts in their accuracy. Unfortunately Yelp can't get it's act together yet , despite detailed requests so now 2 Heritage Opticals and one under the previous ownership, show up and none are accurate.