The good: our mother was cared for lovingly and awesomely by the staff in the memory care. Those…read morewomen are truly angels on this earth. The receptionists are wonderful women too. So kind & funny! The Bad: They will only keep your loved one until they become more trouble than they are worth to them and you will be given a two week notice to get your loved one moved out or pay for 24 hour care on top of your rent to keep them there in my humble opinion, that's very unfair to families, thinking they have put their loved ones somewhere where they will be cared for to the end of their life, especially having asked that upon checking them in. Maybe that's our fault for not having done our homework well enough However, we are out of there now and looking forward to our wonderful new home care for our precious mother In conclusion, I would just say be careful of corporate owned facilities like this one or if you do go with them make sure you get all the rules and regulations in black and white before you sign on for your loved one

I moved into Ridgemere when they first opened in May of 2019. It is a beautiful facility BUT after…read moreliving there for 2-1/2 years (I did move out) I realized because of poor management, lack of communication, poor dining meals, not receiving proper housekeeping and many other ammenities we were paying for that this is not the place anyone would want to live. This was from day one so Covid is not to blame. I gave it a chance and thought maybe because it's a new facility that problems would be worked out. They aren't and probably never will be as long as the head management maintains their position. DO NOT RECOMMEND.

My mama has been dealing with Alzheimer's since 2014. I can't begin to tell you the struggles of…read morebeing a single dad, working, and trying to take care of my mom. From me driving back to Texas to visit her 3 hours each way while she was still able to function on her own, to her living with my son and I when the horrible disease started to progress, and all of the doctor and hospital visits. After leaving my job to stay home and take care of mom for a year, I made the decision to start looking for mom and assisted living facility. After numerous calls and visits, I found Lakewood Residential. They took her in as family, allowed me to begin working without worry, and gave her over the top care. Joan, the resident director, treated my son and I like family since 2019 as well. You will not find a better place, group of people, or better care anywhere than what the residents and the residents families get at Lakewood Residential.​

From the owner: Lakewood Residential Care Facility is a 501(c)(3) non-profit which provides assisted living…read morefacilities with 24-hour staffing, for the elderly and those a bit younger with similar needs. The facility is licensed by the Arkansas Office of Long Term Care. Services include 3 meals daily and snacks, housekeeping and laundry, med reminders/assistance and records, activities, transportation to doctors, and cable TV service, all in a home-like atmosphere. Rooms include handicap accessible bathrooms, and there is handicap ramp access to the facility. Visitation is full-time as residents desire, as functional. Doors are locked late at night for security. Lakewood's focus includes a caring attitude and moderate cost. Contact: Administrator is Joan Edwards. Telephone: 501-262-1559. FAX: 501-262-4002.

This is a long detailed review of unprofessional business practice by the Visiting Angels agency…read more If you are considering employing them, I encourage you to read it. I employed Visiting Angels, Little Rock/Conway in late October, 2024 for post-surgical care (mobility, food, light chores) for about 5 days with 24-hour care provided in 12-hour shifts. I think this agency changed ownership recently. This review reflects my experience with the new ownership. My association with Visiting Angels was extremely bad. I believe they acted highly unprofessionally. Being careful to state accurately and fairly the details of the problems encountered, I enumerate them below (this is not all inclusive, but addresses the major issues): 1. There was confusion, causing major problems for both the caregiver and me, in the caregivers' finding my apartment. Although I had provided explicit instruction on locating my apartment in the large multi-story complex where I live, the instructions were not given to the caregivers. Some of them were lost for 30-45 minutes before locating me. They were very upset. One woman was hysterical with panic. 2. There was little continuity of care, especially with nightshift. A different person was sent for each night shift and some day shifts, which compounded their problem of locating my apartment and also required my instructing and getting acquainted with a new person with nearly every shift change. 3. Nearly all of the caregivers were excellent and conscientious. However, one caregiver was not. She was assigned to be with me the first night I was home, which was only one day after the surgery. I was in very weak condition, confused from pain medication and having severe pain. This night shift caregiver was expected to be immediately available to help me at all times during this very vulnerable time in my recovery. During the night I needed help at least three times. I was unable to arouse her. I believe she must have been asleep. One of these times I called her because I was seriously choking on a bite of food. She did not come until I was breathless. Luckily, I expelled the food myself Just before reaching the point of requiring a Heimlich rescue. In addition when it was time for her shift to end in the morning, there was a delay of one hour by the agency In providing her replacement. I don't know what caused the delay. However, the caregiver left me completely alone (no friends or neighbors were aware and available to step in) for the hour at a time when I was extremely vulnerable and in need all help. (Although contractually there was provably no requirement to do so, the agency did not in anyway reduce their charge for the caregiver's time or in any other way, offer compensation.) 4. At the end of the time I required care and it was time to disengage with the agency, again there was much confusion. I had communicated to the agency that I really did not need anybody with me. I told the agency that I would accept the unnecessary caregiver if she was already en route because I wanted to be fair to the caregiver. I was then informe the agency that they were trying to locate somebody to work and that that person would be at least one hour late. At this point, I told the agency again that I no longer required any care and under the circumstances of their not being able to find a caregiver n a timely fashion, that they should send no one at all. This was agreed to by the agency. However, shortly afterwards, I was informed that a caregiver was being sent. It was getting late. I had at this point ended my dealings with Visiting Angels. This new caregiver never arrived. Visiting Angels charged me for a 12-hour shift during which no caregiver was present. 5. Although I contacted the agency upon receiving their invoice, which reflected what I consider some unfair billing, they took no action. They made no attempt to rectify financially or in any other way the shoddy care I had received from them.

Visiting Angels has been invaluable for the care of my Dad. Since I don't live in Little Rock, it…read morewas critical to find a service team that could help me and communicate with me at all times. Visiting Angels has definitely been that for me. It's so reassuring. Dad really likes his caregiver - and it's allowing him to stay at home as Lon as possible. A true blessing. I highly recommend them for any home care needs.