I love Spotless Cleaning - I have used them for over 4 years between Evanston and Chicago, and…read morewould highly recommend them. My service has been a recurring, once every two week cleaning, for a 2 bedroom unit. All the employees who have cleaned my units have been fantastic. Not only do they do a super job cleaning, but they are also very respectful, nice, and kind. I've never had a trust issue - I've always felt very comfortable, having left valuables (and cash) out without a problem. Once, when I found a pair of expensive eye glasses with a small piece of the lens broken and reported it, I got a call directly from the owner that night just to give me peace of mind that whatever the cost was, they would pay for it. It ended up still being covered under warranty, but I really appreciated that he called just to put me at ease so I didn't stress about it. The best aspect has been the customer service - the email reminders have been fantastic, and whenever I ask to reschedule, they always have accommodated me. The staff is always responsive and tries to be as helpful as possible. I never worry at all about scheduling. Just like any firm - they are great at some things (e.g. customer service, trust), but are not built to do everything well. With scheduling, they sometimes come early (or late) by an hour or two. I scheduled all my cleanings during work hours, and have left a key with them (or the doorman), so it's never an issue for me. I think they might be a bit more pricey than a local maid - but for me, I enjoy having the peace of mind of a flat rate, reliability and trust, great customer service, and not having to deal with paying & filing taxes. Would highly recommend them!

Avoid Spotless Cleaning Chicago with your life. We scheduled them to do a move-in deep clean and…read morethey claim they were here for 4 hours but did absolutely NOTHING. When I called to work it out with them Gricelda claimed their team "did their best" when they didn't even do a basic wipedown of anything I requested. They then charged my account for the full amount ($520) after I called to complain about the "service" and that they had tried to call me, etc etc. A total scam.

Cleaning person was very good but customer service is a joke. They would show up without notice,…read morethe company acted like it was a hassle for them to send a notification. Would not recommend.

They show up hours late and lie about when they showed up, do a poor job of cleaning, communicate…read moreterribly. I submitted a complaint and review with proof of time stamps and pictures of how bad the experience and service was and asked for a refund. All they provided was a $20 credit. This is the 3rd or 4th time I've used them for ease of scheduling but have been disappointed every time. I've cancelled my cleaning subscription.

Incredibly disappointed in the service provided by this company. I was provided a quote of $275 for…read moremove out cleaning service and the carpet cleaning for three rooms. The price was very fair in comparison to their competitors. FYI: our unit (1 bedroom, 1 bathroom; empty of almost all furniture except a bed frame (no mattress) and an end table.) we have carpet in our bedroom, dining room and family room. Pros: -We have a soak in tub that the jets get very dirty as we don't use. They did a very nice job cleaning out the tub. - the bedroom carpet in the bedroom was cleaned nicely. Cons: -my husband asked them to not lock the door as we only lock the deadbolt. They locked the handle. It was very challenging to get in. (I can chalk this up to a miss communication though) - the tile was not swept let alone mopped or wiped. - Our place was barely cleaned. The freezer shelves were not wiped down. - the lights were not dusted. - the counters in the kitchen were not wiped down - they wiped down the kitchen cabinets as you could see the streaks but left residue and particles all over the cabinet doors - our closet has two mirrored doors these were not cleaned. - the toilet was not cleaned, the bathroom sink was not cleaned and even though they did a nice job on the tub they didn't wipe down the handles of the shower. - there was dust left on top of the counters, heating thermostat, the door bell, etc - What made me most upset is the carpeting in our living and dining room. It is an off white normally and There were two spots on the carpet. When we saw the stains after the cleaning took place we assumed they were too hard for the company to get out. But we touched them and you could tell they were not cleaned. My husband and I went to dollar tree and got a $1 towel and a $1 carpet cleaner and got the spots out in under 3 mins. I'm so incredibly disappointed with this company. Moving is incredibly expensive and we completely wasted $300+ (after tip) on this service. I have attached my photos as evidence.

Mike at M.R.Cleanr is great. He does amazing work and hes very kind and helpful as well!…read moreGive him a call now!