I had a urgent health issue come up and the nurse practitioner clinic was able to get me in the…read morenext day with an appointment. All of the staff were very friendly and very helpful. The Head Nurse truely gave me a very professional assesment and was able to get my a high priority to the next specialist. I would highly reccomend this clinic and will most likely return when needed.

Was called in promptly from the waiting area and had two very good nurses. They were friendly,…read morelistened well and gave helpful suggestions - all I could ask. Some of the reviews are disturbing. During COVID, many staff eventually quit due to exhaustion from months of long hours, grief and discouragement, and an atmosphere of abuse from some patients and family members. Now there aren't enough nurses. It's a very real problem, but badgering those who stayed on sure won't help. Best to take complaints to administration.

Review medical health charges carefully!!!! They often charge 10 times the average rate and…read moreultimately gouge patients.

Wow! What a great new facility! I generally try to avoid going to the doctor, but this may change…read moremy mind! Admittedly, this is really close to my neighborhood. So, first and foremost, it is extremely convenient by bike or car! However, when I walked in for the first time today, I was even more excited. You walk in to a very small and welcoming reception area with no line! (I was able to deal with all of that 'initial paperwork stuff' within 10 minutes.) Since the clinic has multiple departments, including family health, urgent care and chiropractor, they ask you to wait in the area designated to your department. Again, we were the only ones in the place and were able to avoid that mass waiting room like usual. The waiting area had large open windows to watch the happenings on Chicago Ave.; a nice change from dull white walls. The actual walls are decorated with tasteful artwork! I love the actual exam rooms! They have two doors so that the nurses/doctors can access them from their own office area rather than the public entrance. It eliminates so many people walking around and the uncomfortable feeling that someone is dying because it reminds you of that episode of ER or Grey's Anatomy... I digress. The staff was extremely pleasant! They made me feel welcome and calm. Everyone explained information in detail, but without sounding like a pretentious 4th year med student. The nurse even showed me information (and pictures) on the internet during our appointment so that I had a better understanding - helpful and educational! I can totally see this being my new primary care provider soon. Great location! Great facility! AND, it is located right next to the Town Hall Tap and Pumphouse Creamery - two of my favorites! Doctor, lunch and dessert all in one short trip. I love it!

Once in a great while you can make a decision that you find yourself grateful for over and over…read more It's even more rare when you can do that while in the grip of a sinus infection. I checked into the Urgent Care at Park Nicollet, where a very helpful person asked if I'd like to check out Smart Care. She said it was a new service and virtually no wait (v. the long line at Urgent Care). I thanked her and trudged a short way down the hall. Honestly, that moment likely changed my life, or at least my health. I was treated quickly and expertly and have since made Smart Care my primary provider. I've stopped in for vaccinations, treatment for muscle strains, more stupid sinus infections and have always felt that I received the best care possible. I can easily reach out to them through the MyChart website or with a quick phone call to see if an office visit is necessary. The whole team is friendly and knowledgeable. I always feel as if my concerns are heard and acknowledged. I recommend that anyone looking for a primary care team check this out!

Frustrated with the cost of healthcare insurance? Me too, and I worked in the industry for 40…read moreyears. SmartCare by Park Nicollet offers much lower prices, but dramatically limits you to providers within the Twin Cities metro area. Even then, many physicians (including my long-time primary care physician) who work for Park Nicollet are not part of the SmartCare program, which tends to rely on Physician's Assistants (PAs) for primary care needs. I've never been impressed by doctors with diplomas, at least outside of specific surgical expertise. I know many PAs whose expertise rivals those of general practitioners. For 90% of us, you don't need a doctor to diagnose your sore throat and prescribe meds. (In fact, an increasing amount of primary care is *finally* being made accessible through virtual visits.) It's been an active year for me, medically at least: two total knee replacements; a few asthma complications that required medication adjustments; a fun visit to the foot doctor to see if he could help level out my leg lengths after the first knee surgery; pre-op and PT visits for the TKRs; a lovely colonoscopy; and a few other visits I think. All within 10 miles of my Plymouth residence. Next year I probably won't go interact with the healthcare system more than a few times. Only nitpick: The appointment scheduling lines are consistently understaffed to handle call volume, so wait times of 30 minutes are not unusual. Ideally you can use the website to schedule an appointment, but sometimes you need more assistance.

My "minor surgery" was advertised like some breezy little procedure, the kind you walk into with…read moreconfidence and walk out of with a lollipop. Spoiler: it was more like starring in a low-budget horror film, minus the Oscar nomination. The nurse, with all the urgency of someone microwaving leftover fish, jabbed me with the so-called numbing solution. "You'll be fine in a minute," she chirped, as if pain receptors were instant-off switches. One Mississippi, two Mississippi... oh look, the scalpel was already out. I didn't even have time to blink before the doctor decided, slice. The pain was immediate, cosmic, like my soul was being evicted through that incision. I felt everything, down to the tragic soundtrack of my own internal screaming. When it was finally over -- which felt roughly three centuries later -- I staggered out, clutching my dignity. The drive home was an out-of-body experience where I nearly blacked out at every stoplight, but sure, it was all "routine." If Yelp had a section for medical trauma reviews, this one would read: Five stars for efficiency, zero stars for waiting five seconds for the numbing to actually work.

0 STAR, Rude worker in the financial/billing department. I'm incredibly frustrated with the Allina…read moreHealth billing and financial department. She was so judgmental, argumentative, and completely unwilling to help. Extremely expensive visit. I called several times even with my insurance company on the line just trying to get a simple billing code reviewed. The representative was dismissive, rude, and acted like helping patients wasn't part of her job. She refused to escalate the issue or connect me to anyone who could actually review the problem and i even asked her for an email address so I can personally reached out to the appropriate person and this still said no" she said there is nothing to review, is there anything I can let you with? I kept silence and she have a good day. I said ok, but I need to be heard and my COMPLAINT still needs to be resolved . I've never been treated with such disregard when just trying to handle a medical bill. It felt like that lady only cares about collecting her paychecks, not helping patients. I truly hope Allina management listens to these recorded calls and holds their staff accountable. Patients deserve respect and transparency, not attitude and avoidance

Walked in and was pleasantly greeted by the front desk staff. Took them about 10 minutes to check…read moreme in as a new patient. Waited about a minute after that for a nurse to call me in. The doctor came 10 minutes later. All in all, it took about an hour. I did not feel rushed, as they offered for me to stay longer until I felt better. I thought this place was clean and efficient. The nurses and doctor were knowledgeable in my opinion, and had answered all of my concerns. Not sure what the negative reviews are all about, but I would recommend coming here vs going to an emergency room.

I'm so upset about our experience with Edina Urgent Care. My husband went in on a Sunday with awful…read morethroat pain. He is immuno-compromised so we were trying to avoid ER due to Covid. He went in and was never looked at by a dr but was given a strep test and a Covid test- they promised to follow up with test results and a treatment plan before closing on Sunday. We've never heard back from them. He was rushed to the ER the next morning because his throat was so swollen, he couldn't swallow. The ER Dr confirmed someone should have provided him care. At the bare minimum, provided him with the test results. They provided him with absolutely zero care or direction and in turn this ended up being so much more serious than it needed to be. If your seeking actual health care, i'd encourage you to go elsewhere.

The physicians may be good, but their office staff is horrible if you are experiencing a complex…read moreissue, they become rude, bordering on abusive. Doctors really need to be careful about who they hire to be representing themselves to patients. It is becoming more and more common to have communication breakdowns in this area. More immature hires? I don't know the cause, but becoming more prevalent in the past 10 years.

I have enjoyed my years at ALLINA Richfield with Dr. Spears and now Dr. Amy. The appointments are…read morepunctually observed and the care is great. Both take time to talk.

Allina Health Wellness Visit Good personal attention…read more Staff was professional. After Visit Review is comprehensive.

After seeing my regular doctor for over 10 years, the downtown Allina Clinic closed, and I had to…read morefind a new clinic and a new doctor. I went to see Dr. Martinez for my annual physical for the first time, anxious and excited to meet the new doctor I picked. I made the mistake of assuming that my time with her would be similar to the many physicals I had before.Unfortunately, things turned sour the moment I saw her. My experience with my previous doctor was always about my care, and her full attention was on me to examine me and answer all the questions I had during the ~30 minute physical exam every year. There was nothing I couldn't ask her in that time that would trigger a different billing code other than an annual physical.Dr. Martinez immediately made my visit's focus about billing, wanting to change my appointment to an acute visit instead of a physical because I had questions and updates about my health--which was just standard practice between my previous doctor and me. I didn't have any new symptoms that had not been discussed with other doctors before, but somehow I got billed for both a physical and also an acute 30-minute office visit.My whole visit was 30 minutes long, which included my wait time while she was running in and out, wait time for labs, and the lab work itself. So even if she interpreted my general health questions and updates as something outside the scope of a physical, I'm not sure how she could bill me for a full physical and a 30-minute consult when I saw her for 20 minutes max--and I'm being very generous with that estimate.She was mean, argumentative, completely unhelpful, condescending, and used split billing as a predatory billing practice. She is the definition of how to take care out of healthcare.

I have been a patient at Park Nicollet for over three decades. Awhile ago I lost my job and needed…read moreto cash pay for medical help. The most recent example of the exploitation of those who are without insurance is a 10 minute phone call "virtual visit" I requested for some antibiotics to be prescribed for bronchitis. The doctor who called me (Dr. Kim) was helpful and issued a prescription for the antibiotics, but I was SHOCKED to see the bill for $512 for a 10 minute phone call... And that, ladies and gentlemen, is a perfect example of all that is wrong with Big Pharma and their ruthless control over the Medical-Industrial-Complex today...

I recently had a colonoscopy with Dr. Oliver Cass. I was dreading it for years but I had an…read moreabsolutely wonderful experience with Dr. Cass. I typically do not take the time to complete surveys or give feedback, but I feel compelled to share my experiece with him. Dr. Cass was a wealth of knowledge, kind, compassionate, and took the time to walk me through the entire process. He answered all my questions prior to the procedure and sat with my husband and I after to explain his findings. I have never had an experience with a physician like this. My husband continues to randomly remark about what a wonderful man he was. And he truly is. I ended up having several polyps and he suggested I come back in six months. I will have no anxiety about going through this proceedure again because I trust him 100% and know the experience will be painless. He should teach new doctors what exceptional health care looks like. The man is truly a gift. Stephanie J

had blood work drawn on may 6, was told results would be at my doctors office on thursday. saw…read moremy doctor on friday no results called the following friday on may 15 neither the doctor or my results were on line today may 22 no results on my account or my doctor office was goven the number to call labcorp line was disconnected. recalled the lab that did the lab draw and doctor office both gave me a disconnected number that i tried . then tried calling southdale labcorp the line has been busy for over an hour very poor servivce stiill waiting and trying for a response can't give a zero rating

Had appointment at 1:45. I checked in with rude lady. Said I was set. After waiting for 30 minutes…read moreI asked another lady who came in after rude lady who left. Said no sign of me checked in. Really not sure how that could happen. Rude lady didnt do her job. Too busy being rude to do her job I guess. Wasted my time. Place is a joke.