United States Rent Date Feb 4 to Feb 17, 2024 ONLINE PRESENSE: Misleading, not everything in their website are True. LOCATION: Stated in their website you check-in the airport and pick-up car at the airport. ALL FALSE. They have an attendant at the airport who will advise you to follow them to their small creepy secluded office about 15 minutes away and that is where you conduct your check-in for the car and payment which is very spooky and looked like a place for gangs lurking in the dark. If it wasn't for my nephew who was tall and big I would have never followed her. PAYMENTS AND INSURANCE: Paid in full, but they also ask for extra deposits of which I gave them 1-$100 dollar bill worth P5600 pesos + P1000 pesos. A total of P6,600 pesos altogether. CAR - TOYOTA "WIGO" Cute little car, When we picked it up we made sure and took picture all around and took picture of the gas gauge. It was missing a full bar+. We mentioned this to the driver and the person who handed us the car key, but later on found out they neglected to add it in the comment section. CAR DRIVING - MANILA Driving around Manila with a small car was very convenient as you can do a U-turn easily as well as you can squeeze yourself in between big cars and trucks. CAR DRIVING - BAGUIO CITY Driving to Baguio was a dragged, the car can barely get up the hill. It took hours to get to city of Baguio NOT enough power. If you need more power you need to get an SUV. However once we got there the car being small made it convenient to go around as it was small and can squeeze in between motor bikes, other cars and trucks and U-turn was not a problem. The only other thing was slowing up and down in a slow manner or else you end up with a scratch bumper. FUEL; The car had an Eco Friendly feature that barely used gas going down the hill. From Manila to Baguio City only gas up once going up and once going down. It didn't need to but I just wanted to be safe. RFID: The car had an RFID card loaded so it was very convenient for us to get through all the toll lanes without stopping. Nice feature you want to have especially if you are going through so many tolls. CAR RETURN: We followed the address that was on the receipt payment so we got lost. Make sure to read the comment section on where to return the car so you don't end up like me. If you are a returning a car and your flying international, then you need to use Terminal 1 or Terminal 2. If you are flying domestic's around the Philippines only use Terminal 3. I learned that the hard way and almost missed my flight. DEPOSIT RETURN: Make sure you have someone that will pick up the deposit after dropping off the car or else you will never get it back. I had my nephew pick up the deposit and they deduct an extra P660 pesos plus fees and charge us for short gas bar, when my nephew explained to them that it was missing a bar when we picked up the car they did not honor it because the person that check out the car to us neglected to add the gas bar in the comments. In future I will never ever pay deposit again or will look for a different Rental Car Service. read more

The Vehicle I reserved wasn't available (Hertz Pasay Philippines) and they gave me a vehicle with five (5) bald tires (including the spare tire) , windshield wipers were old and damaged ineffective when it was raining, and the vehicle had a bad red ant problem. I had to purchase ant spray and change one tire with a bald spare. Vehicle was very unsafe. I was afraid to drive the speed limit on the freeways. It also took two (2) complaints to Hertz Car Rental before I received the 15,000 Peso I had to give at time of rental. charged on December 7, 2022 and received my refund on January 12, 2023. (UNACCEPTABLE) I told the rental agency about the tires and wiper, however; I watched them clean the vehicle and rent it out to a waiting customer. This is the second incident I had renting from Hertz in the Philippines. Paid over $2000 for a car that wasn't road worthy. read more

We definitely recommend the Hertz rental car in Davao, their service is excellent, they are honest and helpful, we will contact them again when we will visit davao, thank you so much for your Service!!!! Niel Prence Bernas and Lorenzo, for a great service read more

Do not trust this rental car especially your luggage. They have stolen my goods when they loaded my luggage in the rental car. No one will admit that stealing happened. When I got home, my carryon luggage was open and my good from the US was gone. I will never rent from this company. I have almost rented a car when I am in the Philippines and this is the first time that my trust was broken. A very bad experience. read more

Five-star service from Hertz employees Beth, Hazel, Jam, Mhay, Jimmy, Bearl, and Charlie. Mabuhay and salamat po!

I've been working for an amazing company and one of the perks that we have are shuttle services from the office to the drop-off point and vice versa. I work at night so riding the shuttle is far more safer and convenient that riding public transportation, not to mention, 'tipid' Our company hired the services of Hertz; it's a rent a car services available and known around the world but what impressed me are the drivers. All of the drivers are very professional, courteous and kempt, but the most important common characteristic that they have are their strict commitment to time and schedule that gets us to our destination on time. They fully observe all traffic rules and regulations, preserve their patience and keep their focused on the road. Also Hertz provides vans that are always in good running condition with cold air conditioner and a clean van all in all. No wonder why Hertz is successful and internationally recognized because they give the best services and maintain a high level of their vehicles for their customers. read more

Hertz Car Rental - Car Rental Near Me - Makati, NCR

Service is so much better now compared to a few years ago when I first rented. You can pick your car from the airport although it takes a bit of time. The Manila Airport is not very car rental-friendly. But great staff and convenient booking and payment options. read more

Hertz Car Rental - Car Rental Near Me - Makati, NCR

It looks like they aren't open at the airport at a time theat coincides with arrivals from the USA. I understand covid/etc. But it is inconvenient for international travelers. read more

Hertz should review their Manila branch procedures. Do not expect the same service as in the US. The car that I reserved was not in the Airport when I arrived. Hertz does not really have an office in the airport. They had a clerk in a small desk that did not know her job. No computer, no telephone , nothing that looks official. A guy from another rental company had my information and was trying to rent a car to me. Why? How did he get my information? A van picked me up an hour later and drove me to their Makati office which turned out to be a car dealership for Foton (Chinese cars). Hertz had a small desk inside and I had to fill out paper work again which I already did online when I made my reservation. The AUV they gave me was the same van they use to pick me up (you will not have a selection). It was an older model Toyota Innova (2013), and it was pretty beat up.. The driver said it had 10,000 kilometers and it was a diesel. I double checked it the next day and found out that it had 107,000 kilometers. It also had a gas engine. Good thing I did not refuel with diesel. I also have to return the van to the Makati office instead of the Airport. Traffic between Makati and the airport is horrible. I would not use Hertz again on any future travels to the Philippines and will not recommend them to anyone. read more

I had an issue with the car that I rented and because they don't answer the phone I had to miss an appointment that I had with a doctor and drive to the airport office. They were professional and after they apologize for the inconvenient to drive there because they don't answer the phone, they offer me a better car for the same money. I lost my appointment and my time but at least I felt good treated! And believe me, this in Spain is really difficult! read more