I have rented from this location aon numerous occasions and I'm always happy when I come here…read more Employees are always in a good mood and super helpful. Big shout out to Taylor who went above and beyond to help me today to make sure that my family camping trip was perfectly set with our rental. She's the real MVP! Thanks to the whole team!

I reserved a car a month in advance. The morning of I received an email saying they were having…read moreproblems finding a car . I called them and they told me they would have a car a little late but no big deal. I called again later to make sure it was still going to happen and they told me they were working on it and I should call Austin to see if they had one available. After talking a bit more she - amanda the manager - said she would call Austin and get back to me . Instead it seems she ment to say was she was closing up shop and left me high and dry at 1 pm. I went to their office and found it closed with multiple cars in the lot. I had to hitch a ride to Austin to get a car in the end it put me about five hours late on a 26 hour drive. In the end the only communication I had with her was a email unless I called them. The people in Austin were awesome and again at drop off they couldn't be better . I also called multiple times to make a complaint as I wanted them to understand my frustration I always talked to an answer service I was told every time someone would be in touch to talk to me but that never happened .

I see quite a few of these reviews are not recent. They definitely are not anything like I…read moreexperienced with my visit and purchase with this dealership. First, let me say, it's a unique experience. It is a smaller dealership. They are NOT a buy here pay here and you do have to qualify. Now. We had been checking online for a vehicle. We saw thru CarGurus that this location had a vehicle we wanted and it was a great price. Obviously the vehicles offered on that website are certified pre-owned. Perfect!!!! Went to the dealership. They close at 5, we arrived around 430. They did not rush us at all. We were assisted by Ernesto. Super friendly guy, btw. He went over all the details of the car and then some. The knowledge they have about their vehicles is not normal, in my experience, for a small town, small dealer. It actually exceeded our expectations. We put in our application and went home. Came back at 10am next day to complete paperwork and finalize purchase... haha. Or so everyone thought. Until my loving oh so thoughtful husband said "hey honee, check out this Land Rover Luxury!" Needless to say we ended up changing our minds and went home with a totally different car than we had planned AND we also purchased a truck for my parents and it was such a good price we paid cash! It was an amazing experience and Adrien and his team were just super great thru the entire process! Thanks so much for your patience with us... we will be back for that other Truck later!!! *** please give this business a chance to earn your business. They really are great. If you give them the opportunity, they will get you what they need.

I would give this dealership zero stars if I could. I visited to look at a Honda Civic for my son,…read morebut was immediately told not to even consider it because, in the salesperson's words, they wouldn't put their own daughter in it. Instead, we were shown a truck that they claimed was safe and reliable--something they would put their daughter in. Less than a month after purchasing it, the transmission failed. My son had barely made his first payment. It took nearly two months for the truck to be returned, and now, just two weeks later, we're dealing with fuel line issues and faulty sensors--it's back in the shop again. We've made five payments and have only had the truck in our possession for about a month in working condition. Each time we try to reach someone at the dealership, we're told the person we need to speak with is unavailable. At this point, we are spending more money repairing the truck than we are making payments on it. We were clearly sold a lemon. I am updating this review to provide additional context regarding my experience with the dealership. After my initial review was posted, my fiancé spoke with the dealership, and they inquired whether he knew a Heather Greene. He informed them that I am his fiancée and that the truck was purchased for my son. They then asked him if he could have me remove the review because i was not part of the process, even though i spoke to the salesperson and it was my money for the down payment. Since that conversation, we finally received the truck back on June 1st. Unfortunately, on June 3rd, the truck had to be returned to the shop for an additional $1,500 worth of repairs. We originally purchased this truck for $10,000, and to date, we have invested an additional $6,000 in repairs. My son continues to bear these ongoing expenses. It is important to note that the dealership's response claimed they had no record of a transaction during this time frame. However, as documented, my fiancé spoke with them directly, and they acknowledged the purchase. I typically do not write reviews, but given the circumstances, I feel compelled to share our experience. During the purchasing process, I was told by a salesperson, "I would not put my own daughter in the honda civic, but I would in this truck," which ultimately led us to proceed with the purchase. It is disheartening that some businesses engage in practices that leave customers feeling misled and financially burdened. We received the truck back on June 4, 2025, and unfortunately, it had to be returned to the shop the very next day, June 5, 2025. The truck has been in the shop for approximately five months, and has only been driven for less than a month in total during that time. Additionally, the dealership attempted to claim that the mechanic was responsible for all of the issues, which is inaccurate.

Amazing trip to the airport! Always on time. Goes above and beyond to meet my needs. Pleasant…read moreexperience.

Sunshine was super accommodating and was so fun! We greatly appreciate her services!read more

Mark did a very thorough buyer's inspection for me. He advised me on what the car needed and how…read moremuch it would cost to be brought up to speed, printing me an estimate to take back to the dealer. He was honest, professional, and timely. He did the work when I needed it, and finished on time, as promised. While I was waiting for my car, I saw 2 other customers leave very happy. One of them thanked him for going out of his way to help when she had an unexpected problem and had been stranded. His rates are very reasonable, especially since he obviously cares about his customers and treats their cars well. I have called him with questions that he answers kindly and patiently. Such a nice guy! I wish his shop was closer to Austin.

Don't bother. Read the other reviews of this place and realize they're real. Offered $5,000 on a…read morecar. Guy said he'd have to add $3000 to finance the other $1000. Never again. Also, bring your own mechanic. They buy there cars from facebook marketplace and other sketchy auto auctions

I will be filing a formal complaint with the better business bureau as well as on yelp for how rude…read moretashya is being with the only black customer I'm sure that has paid cash for a car. Not only was she rude when I inquired about my metal plates she also was rude when I inquired about my registration sticker. Then said she didn't want to talk to me anymore and hung up on me. I did not say anything ugly. I did not raise my voice and I told her she was being very aggressive. She has to be related to someone to still work there. I will not refer anyone nor be doing any more business with y'all racist company.

Jordan was quick to get me in and repair a rock chip in my windshield. Service was remarkable! It…read moretook no time and the rock chip was completely gone. I was very impressed with my entire visit for service. I highly recommend Granite Auto Glass!

The good folks at Granite Glass came through again. Tahoe window regulator replaced within 24…read morehours of contacting the company. The absolute most cordial, knowledgeable, and professional folks at their trade. Thank you again GG!