To Whom It May Concern,…read more I am writing to formally complain about the appalling experience my family and I endured while renting a vehicle from Avis in Cutler Bay, Florida. We rented a Wagoneer for a family vacation to Port St. Joe, Florida. Our travel party included four children, my elderly mother, and three dogs. We trusted Avis to provide a safe, reliable vehicle for this trip. Unfortunately, that trust was completely misplaced. Shortly after beginning our journey, the vehicle experienced a low tire pressure warning. We attempted to resolve the issue ourselves by adding air to the tire, but the problem persisted. Concerned about the safety of everyone in the vehicle, we contacted Avis for assistance. Avis arranged for a tow truck, which took possession of the vehicle and left us stranded. We were given a case number and instructed to travel to another Avis location approximately one hour away to obtain a replacement vehicle. Upon arriving at that location, we were shocked to discover that the employees had no knowledge of our situation. They did not recognize the case number we had been given and informed us that Avis locations apparently cannot communicate with one another. To make matters worse, they had no replacement vehicle available for us. At that point, Avis had effectively stranded a family consisting of four children, an elderly mother, and three dogs in the middle of our vacation. We were left scrambling to find transportation while dealing with the stress, inconvenience, and uncertainty caused entirely by Avis's failure to properly inspect and maintain its vehicle and its inability to coordinate even the most basic customer service response. What is most disturbing is that every step of this experience reflected a complete breakdown of communication, accountability, and customer care. The vehicle should never have been rented out in an unsafe condition. Once the problem occurred, Avis should have ensured that a replacement vehicle was available before directing us to travel an additional hour. Instead, we were sent on a pointless trip only to be told that no one knew anything about our case and that no vehicle was available. This experience caused significant disruption to our family vacation, wasted valuable vacation time, created unnecessary stress for everyone involved, and demonstrated a shocking lack of concern for customer safety and well-being. I expect Avis to thoroughly investigate this matter and provide a meaningful response regarding how this situation was allowed to occur. I also believe compensation is warranted for the inconvenience, lost vacation time, additional travel, and unacceptable treatment we experienced. I have rented vehicles from many companies over the years, and this was by far one of the most frustrating and poorly managed experiences I have ever encountered. Avis failed to provide a safe vehicle, failed to communicate internally, failed to honor the assistance it promised, and failed to care for its customers when they needed help most.

Good car, horrible customer support. Impossible to reach…read morecounter by phone and bizarrely no way for corporate to contact counter. Counter made mistake on rental agreement and impossible to reach anyone to correct.

I arrived to the Panama City airport with a small group of six of us, and we had a large SUV…read morereserved at Enterprise Rent-A-Car. While it was very easy to find the Enterprise Rent-A-Car counter near the small baggage claim at the airport, our service and ability to pick up our reserved car was more of a challenge. We found ourselves waiting first a few minutes, then longer, and then after an hour, we started asking more detailed questions. We learned that initially a vehicle or something was blocking Enterprise from getting any larger vehicles out for customers. Then, when that was resolved, the vehicle we rented was considered too dirty for us. We were eventually offered a mini van, which the group was not interested in renting. When our correct vehicle was finally ready, the Enterprise team did drop off some of the price and offer to cover the gas to save us time and money on the return. It was easy to drop it off several days later. The positive resolution balanced out our initially negative encounter. During a typical week, this location is open daily from 7 AM to 11:59 PM. Pick-up service is not available at airport locations though they did have after hours returns available. You can read more about this location on the Enterprise website at https://www.enterprise.com/en/car-rental-locations/us/fl/panama-city-nw-florida-intl-airport-55k7.html. Also on the website, you can find deals and coupons, partner rewards programs, and solutions for businesses. You can also sign-up for e-mail specials. While this experience was a bit of a rollercoaster, I would consider renting from Enterprise Rent-A-Car again after the effort to make up for what they recognized was a mistake which likely was unintentional on their part.

Good experience, quick in and out to get car. Only wish they allowed you to choose your car a…read morelittle easier within same class. But otherwise, service was good.

Kat was amazing! She was friendly, helpful and accommodating .... Would highly recommend this placeread more

I got a flat tire and roadside assistance was helpful. I was at the vacation house luckily but they…read moretowed it to a tire service, got me an uber ti the airport to get a new car. The branch said they couldn't give me a new one until they got the old car and they were very unhelpful. I didn't choose where it was towed and they specifically told me to come here for a new car rather than wait for the repair.

Easy access, out and in. Can be crowded, but not a lot of walking to gates. TSA line was quick…read more Exit from airport tom98 and 30-A thereafter was traffic free. Good breakfast bagel at one of the take out food places. Coffee just okay.

Just last week, I flew out to Panama City on the way to 30A for my first time and back). Both…read moretimes, I was flying Southwest Airlines with a layover in Austin, Texas. The slogan for the Northwest Florida Beaches International Airport (ECP) is "It's in every escape" with a capital E, C, and P. The airport advertises its convenient daily nonstop flights that make it so that planning your next escape is easy. They also like to market that at this airport, you can go from "baggage to the beach in 20 minutes." Unlike friends who absolutely hate flying, I enjoy the travel experience, especially when using some helpful tools like CLEAR, Global Entry/TSA Pre-Check, airport lounge membership, and airline status. The only one of these that this airport uses is TSA Pre-Check. When checking in, I was able to easily check my bag at the Southwest Airlines counter. I then went to the All Gates check-in area and used TSA Pre-Check to skip most of the line at Security while keeping my shoes on (thanks to an American Express Platinum card which comes with credits for both TSA Pre-Check and CLEAR). Being a smaller airport, it was quite easy to navigate the gates and food in the terminal. The baggage claim was also easy to find as there was really only one baggage claim per large airline. The car rental area was more complicated though that may have been due to the rental company itself. One negative though is that there were no airline lounges of any sort. I ended up arriving quite early and visited the only restaurant with hot food (to go). I eventually found open corners of boarding areas with outlets and read a book for a while. On the ECP website, you can take advantage of free resources as a part of their Junior Flyer Zone (https://www.iflybeaches.com/junior-flyer-zone). There is also an "Art Escape" initiative in its concourse which showcases rotating beach-themed and contemporary works from local Bay and Walton County artists. Inaugural exhibits include photography by Mark Little and Chandler Williamson, along with student artwork, aiming to enhance the passenger experience. While I'm not sure when or if I'll be back to this airport or 30A, I did appreciate this airport and would go back again.

Be very careful with this company when renting a car. We took a family vacation to Panama from…read moreNew York . We accepted the insurance "RiP OFF" package. which is like extra $200 . (They said the insurance you have with your credit card is not valid here. basically that is what they told me . and that to rent a car in Panama you need insurance from Thrifty OR pay a deposit of $1000.oo from your credit car. ___ I purchased the insurance from Thrifty because i felt like i had no other choice. the other rentals cars at this location had a very uncomfortable feeling . Plus they don't speak much English to understand . The next problem i had was the disappearance of the rear carper in my rental . we did not steal this carpet to bring back to the USA. a carpet in New York cost About $20.00 not $250 which was what they charge me (at the end) and since they already had my credit card number . There were no Police officer on location nor anyone to help me out. When we drove the car, The people sitting in the back seat said they did not notice any carpet on the floor . so there is a possibility that it was taken at the Valet parking at the hotel i was staying at , or they did not put a carpet from the beginning of the rental. Either way I was prepared to pay at most $60 for the carpet but they BULLY me the $250.00 , WHAT A RIP OFF. !!!!!! I was so upset to the point where I don't want to travel anymore to Panama . and it is very sad for the honest and friendly people in Panama whom work very hard to make us feel welcome and then situation like this happens . i am very upset at the THRIFTY franchise that allow these outlets to degrade its name. Or Maybe Thrifty USA and UK are part of this SCAM that Bully people into paying these hidden fee and fraudulence charges

DO NOT USE THIS SERVICE. first of all when you call them they do not "record message for quality…read moreassurance" which is not a good sign. also during COVID they basically stopped having their own kiosk at the airport and just outsourced all of their cars to Hurtz, which made the whole ordeal a complete shit show. we never got our car and canceled our reservation and are still waiting on our refund.

Our experience with you has been miserable, so far. Roadside assistance has scheduled and…read morecancelled our tow truck, for a flat tire. We don't have a spare and you really won't take time to either swap out a car with us, or even bring a spare tire? Instead we're asking a tow driver if we can ride with him back to the airport to TRY to get another car. This is exactly how we like spending our limited vacation time.

Absolutely horrible service! I booked my reservation online and prepaid using a digital version of…read moremy credit card. I went to pick up my rental and the man at the desk asked if I had the credit card . I gave him my actual card. He began yelling at me and saying that this is ridiculous and that he couldn't work like this. He also said he couldn't help me and told me I cannot use a digital card even though the car was paid for. I was handed to another man who told me I need to call hertz and cancel my reservation . I called herts customer service and they told me that I didn't have to call them and that all I had todo was cancel in person and rebook with my physical card. Finally the hertz customer service refunded my money and asked me for my physical card number. I then went back to the desk and checked in again. I explained to the workers that I was mistreated and disrespected over a minor issue. I did not have to be yelled at and belittled by the employees. The man could have nicely explained to me to call and rebook the reservation with my physical card. Or they could have just done it themselves. But instead they were rude and disrespectful to me. I will never work with hertz ever again!!

The car was fine. However, they charged me twice. I had booked with Expedia, and prepaid, then they…read morecharged me full price when I picked up the car. 700 bucks for a Kia for 3days is theft. They were also no help in finding the car. Just a vague "it's in the lot." While searching for it, I fell on a rough curb, twisted my knee, and I'm still limping. Not a fan.

My husband and I came to do a little get away for a few days. PCB is quite the stretch, so we…read moredefinitely need a car for the duration of our stay. I booked online using points and when we arrived, the hubby grabbed the bags while I went to fetch the car. The process was pretty painless. The guy behind the counter offered all the upsells but wasn't super pushy which is good. I'm not too keen with aggressive associates. Anyways, we got our car with no problem. The car was easy to find, everything is in order, it was clean, it was filled with gas and it was ready for us to use to explore what PCB has to offer. I had a very pleasant experience with this car rental spot. I would definitely rent with these guys again if given the chance. Thank you so much for reading my review. I hope this helps with your decision making experience. Enjoy your awesome yelptastic day!!

Needed to get a rental for a quick weekend getaway…read more One of the easiest rentals that I've done in a while. The rental desk is next to baggage claim. Sabina gave us a Chevy Trailblazer. A nice midsize SUV. After completing the paperwork, walked across the street to a big open lot filled with rental cars. Then drove to my next destination. No one checking paperwork, although I did video the car just in case. Love this cute airport! The return was just as easy, but it is a bit of a schlep. Pro tip: Drop your fellow passengers and your luggage off at the airport or else you may be dragging your luggage behind you in the rain. Thank you to Sabina at Alamo for the great customer service. I hope that you had a great day at the beach before it started to rain.

I wish I could give 10,000 I was in desperate need of a car today when I got to the airport. HUGE…read moreTHANK YOU to Sabrina and Adria for making that happen!! I fly to this area often. Alamo you have my business indefinitely!!! Words cannot describe how grateful I am! Excellent customer service!! 10/10 highly recommend!!!