Not organized sucked long waiting period. If you desperately want to rent a rental great location if not go else where.

Not a good customer service, called for reserved vehicle inquiry, not a satisfactory answer, keep putting on hold. they never called back to check if vehicle being picked up. read more

Absolutely horrible customer service. Agent was dismissive and did not listen to my request, or even attempt to answer my questions. Just told me to go look outside and book online. read more

I had a much better experience than the rest of the people leaving reviews for this location. I made a last minute reservation and they really made it work for me even though they were short on vehicles. Keondra specifically was incredibly kind and accommodating. I would absolutely go back to them to rent and avoid the enterprise across the street. read more

I didn't want to give this place any stars. Seems like the only one doing their job is the young girl that had to call everyone who came in for a rental that that were sol. Was told the boss never brought the cars to the location for the 20 some people that reserved a car. Being as it was spring break week nobody had rentals. Was told to drive about 45 minutes away to another location and the lady there was rude. In all I did not get a rental and they ruined my trip that I had planned months in advance. Oh and was hung up on two times from the 800 number. Take my advice and go across the street to enterprise, they will even pick you up. read more

This location is absolute the best location due to the friendly staff . special thanks to Jermaine for going above and beyond for his customers he's always patient and polite and helpful..excellent service read more

As you can see by the 1 star rating that this place is the absolute WORSE place to rent a car from. I do not recommend renting from this company at all. Even if your insurance is paying for it, STAY FAR AWAY FROM HERTZ!!! The unprofessionalism and the experience that comes with dealing with this company, is a NIGHTMARE! And don't think calling their 800 number will solve any issues. WRONG AGAIN! Save your time and energy and choose another company to work with. read more

Horrible service I get a car reserved and keep calling for the better part of the day and the guy that work there had been lying to me the whole time he had given my reserved vehicle away! And didn't admit it till I called at closing time, his excuse I dropped the ball! Really Jamal you dropped the ball? Your a horrible example of an employee! read more

Worst experience ever! Try to confirm reservation no one answers phone. Finally get someone on phone after 48min hold to be told they don't have reservation, made by insurance company, no help even though have reservation number. Last resort, go to the CH facility, wait 20 min with no other customers in facility, to be told can get me a vehicle will need a deposit even though insurance claim - "it's their policy!" Go to Enterprise! Great experience!! read more

This place is the worst , I reserved a car on time paid for it and all and went in person to finish the deal and they told me they had no cars available, how?! Your a car rental PLACE! Anyway I had to find other hertz to see if I can still get a rental and leave for my trip, I had drive all the way to Charlottesville and when we got to that one they kept saying I needed 2 forms of ID and an airline ticket and who knows what else , but I never got my rental or my money back they said 7-10 days and I better get my money or we fighting read more

Last night we had our car break down on the side of 95, we called AAA and got our car towed but needed to get a rental for the following day so AAA told us to use Hertz hahahah I will never and I mean NEVER use this company again! I myself as well as my boyfriend work in customer service, and number one rule in customer service is to show empathy...I think your Assistant Branch Manager Sharod Mitchell needs to be retrained or find a different profession. I booked my car through the 1-800 number after hours of course because we had to get towed from 95 ( which Sharod told me that this was MY fault for using the 1-800 number ) got a discount for using AAA as well as a confirmation email that my car was booked. I paid an Uber to take me to the location at 7:30 am when they opened, Sharod called me at 7:31 am to tell me that he didn't have a car for me...advised him that I was pulling in his lot right now and walked in the store. Not only did he never get up from his desk in the far left corner of the room but did not apologize once for HIS stores mistake. I told him that this was unacceptable and we needed to find a solution and once again still sitting at his desk rolled his eye, chuckled and said "it is what it is I don't have a car for you". After I asked him to find one, after I asked him to pay for my Uber and even after I asked what he would do if I missed my flight he STILL did not apologize, show any empathy, pick up the phone to call corp OR offer to call around to find another car for us, he simply rolled his eyes and chuckled. I have never been so close to losing my temper with a complete stranger before...after all this I called AAA and made a complaint, called Hertz 1-800 line to make a complaint and was told I will be getting a call from the district manager...we shall see how they handle this horrible customer service. Mistakes happen, we are all human...so I'm upset about the car not being there but the only reason I am making this public is because of the way we were treated...shame on you for making us feel so dismissed and irrelevant. So now after a 55$ uber ride to the West End I strongly suggest that you do not use this location...you might be sitting in their parking lot for 30mins like we did. read more

This place is a joke. Hertz in general is a joke. I reserved my car for 9 and was told it wouldn't be ready until 12. Apparently all cars needed an oil change at the same time and they weren't smart enough to bring in more. They had nothing available. What's the point in having people make reservations if you aren't going to have what's promised at the time promised. To make matters worse when we called corporate to see if they'd make things right they wanted to charge us an additional fee for trying to transfer to another branch they had cars available. THEY WANTED TO CHARGE US FOR THEIR SCREW UP!!! Do yourself a favor and go to Enterprise across the street! I rented 2 cars from them at the same time and when I picked them up, one hadn't been vacuumed yet, to make up for that oops they tacked on free days for BOTH cars! Now that's customer service!! read more