They are ok! Not much for communication, you need a car, you rent it, that's it! The car was…read moredependable. The place looks a little chaotic but actually legit. No complaints!

I hired a van here the other week and unfortunately it had a broken heater and windscreen blower,…read morehowever, after raising the issue with the owner he was genuinely upset and apologetic that i'd had less than an ideal experience. I was given a full refund AND a voucher for a days free hire of another vehicle, which is honestly more than i was expecting, and was the best example of customer service i've had from any company in ages. So all in all, despite some initial problems, the company bent over backwards to put things right, which is a rare thing these days, and is the reason im giving 5 stars. I would definately go back and im sure the next van i get will be fine.

A shout out to the team at Enterprise at Newcastle Train station and a special thanks to Scott…read moreHenderson at the airport branch who picked us up from the train station and drove us to the rental yard, set us up with a perfect car and mad every effort to help us on our journey - all the while his shift had finished 2 hours earlier! Scott you're a fantastic asset to Enterprise. We cannot thank you enough. We had an unexpected issue when all trains north were cancelled and the line for the buses was 3 hour wait. We had a glorious drive to Edinburgh on A1. Thank you!

Always great service from these guy's, the only rental place I will use.read more

Helpful staff, very polite. Good selection of cars, flexible return policy.read more

Easirent is by far the worst company I've ever done business with. Scary location, changing rules,…read morelong waits, rude employees, and in the end they left us stranded at the airport without the car we had reserved online in advance. After taking the train to Newcastle, I contacted the Easirent rental location from the airport at exactly the time I had signed up for on their website. They said they would not be able to pick me up for at least 30 -40 minutes. Not wanting to wait that long, I paid for my own cab ride to their offsite location. Their office was dirty and mildly frightening with bars on the windows and multiple locks on the door. When I got to the desk, now 30 minutes past the agreed upon rental time, I was told I'd have to wait longer because they only had one person who could check out the cars, and that person was already arguing about extra fees with the customer in front of me. It was nearly an hour past my rental time before the man behind the desk called me up. I gave him my rental agreement from his website, my license, my passport, and a credit card with a high enough limit to cover a deposit of over £1,200(!). He then informed me that he needed my plane tickets in and out of the country since I am an American. This last piece was news to me, as it was not stated anywhere in the rental agreement, which I had read front to back, and I had not been asked for these documents that last time I used Easirent three weeks earlier. I told him I could show him receipts of my travels tickets/itinerary, as they were on my iPhone. He replied that he needed physical paper boarding passes. I told him that those wouldn't be printed until the day of my flight if at all, as many American airlines have gone to paperless electronic boarding passes, to which he replied that he would not rent to me. After pleading for him, offering to show him electronic documents, and even showing him my rental agreement, which explicitly states that the only documents I needed to check in were a license, a passport, and a credit card, he told me all he would do is offer me a ride back to the airport. After leaving us without so much as an attempt to help, I called Easirent and was told they don't take any complaints over the phone! My only option was to email them, and then they would get back to me within a few business days. So, in short, we were stranded. After approaching several more reputable car hire companies in the Newcastle airport terminal, their reps told us that not only is the boarding pass policy one that was completely fabricated at Easirent, the location in question strands people on a regular basis in Newcastle. They also felt that Easirent's policy of "discounts" for leaving a positive review on TrustPilot is a sketchy business practice, and after this incident, I have to agree. Thankfully the good people at Europe Car helped us, gave us a great deal, and were more than sympathetic. I don't know what we would have done without them. Not only will I never use Easirent again, I plan to take my story to every blog, social media site, and travel agency I can get ahold of, in the hopes that no other family has to endure what we went through today. Also, the price quoted on the Easirent website is the "real" price only if you put down a £1200 deposit. The people at the counter will always try to charge for extras, like lowering the deposit amount for an extra fee. Take this into consideration when choosing what seems like a lower price on the surface.

BEWARE, BEWARE, BEWARE This hovel of a porta cabin with an extremally arrogant and smug man sat…read morebehind a desk is passing its self off as a car rental business ( I use the word business loosely ).....they are rip off merchants and con artists to the very highest degree who move the goal posts once you get there to pick up a car. I booked through Expedia which stated I needed my driving licence and a credit card which is standard with reputable car hire companies I booked online on my arrival at Newcastle airport when I arrived at the filthy office I was asked for 2 proofs of address, driving licence, my password for the DVLA website so they could check as I was told I could forge my driving licence....I had my passport, driving licence and a recent council tax bill this was not good enough I had to log onto my online banking to show them a statement as they stated they could not use my passport as ID and driving licence as proof of address....I was then told I would have to create an account on DVLA with my national insurance number luckily I knew this off by heart then my credit card was asked for I was then told it had to have £1500 cleared funds I advised them I only had £500 but my partner who was with me had a credit card that we could use with that amount on he is also on my proofs of address as was the billing address for his card we were told this was not acceptable so we had to leave without the car.....utter joke.....the person who worked there could not care less just said nothing he could do about it and that what Expedia stated had nothing to do with there T&Cs I left and went back to the airport to a reputable car hire desk and was able to hire a car there and then with just my driving licence and a £200 deposit on hold from my debit card easy as that. I called Expedia to complain and ask for a refund where I was put on hold while he rang Easirent he came back to tell my he had spoken to them and no refund would be given as I was classed as a no show because I did not have £1500 on my credit card...DO NOT USE PLACE .....I will be reporting them to trading standards and only have to rate them a 1 star to be able to post this review

We have used Enterprise several times and the service is beyong reproach! We desperately needed a…read morecar on short notice for first thing the next day - Enterprise picked us up ( as we had no transport), waited while we fitted the babies car seat, took us as a family to Northallerton to fill in the paperwork and when my husband dropped the car off the following day, they gave him a lift home. That is fantastic service in my book! All terms of rental were clearly laid out, the car was completely clean and the staff friendly and informative. Highly recommended!

I showed up unannounced at this Enterprise location because of a problem with a car I had rented…read morefrom their office at the Manchester Airport earlier that day. I was met by Paul Anderson, who leaped into action, examined the problem, and called an Enterprise representative, who helped us in resolving the issue. There was never any hesitation at this location in coming to our assistance with professionalism and good humor. Highly recommended.

Funny how in an instant things can change, a new guy at Europcar was so unhelpful, I though I would…read morepop along to National to see if they could help. Met with the manager Adam and he sorted me out a rental car at short notice for a better price than Europcar. If you're in Darlington give Adam a call for friendly service at budget prices