SCAM COMPANY - NEVER RENT FROM HERE:…read more I rented car from Budget Counter at Vienna Airport. I returned the car after hours at Vienna airport with no damage. Due to past bad experiences, I took a video of entire car and pics from all sides. The next day, I was charged $400 for a patch on right side which was not there when I returned the car. Both pics of night (When I returned) and day (When Budget inspected) are attached. Budget Car rental is scamming customers in broad day light. I am a Avis Preferred customer and still I was scammed for $400. I sent all the details to the Budget/Avis customer service and been following up for nearly 10 months but no luck. I strongly recommend not to rent from Budget Rental from Vienna Airport.

I rented a car from them in October, returned it with no problems but 3 months later i started…read morereceiving fees and bills from them with no explinaiton! I now have five "fees" with no explination of why or what they are for!? I have emailed customer service over 10 times now and have never heard back from them with any help. My most recend "bill" stated that if i dont pay the fees that they will send me to collections. very very frustrating and unprofessional to send fees with no explination several months after the rental!!

Whenever we travel to Europe we see these, we don't often rent a car but needed it for the two week…read morestay in Austria. Made the reservation online which was seamless. After leaving the gate and picking up luggage we headed to the rental car centre and were greeted by the nicest rep I've ever encountered for a rental car. Seyit-Can A. greeted us immediately. He speaks German, Turkish and English, wow to be trilingual! He was super easy to deal with, extremely patient with no attitude.. Seyit went over all the insurance options thoroughly and was very helpful with questions we had about driving around Austria. As far as the process, it was easy peasy. He printed a receipt that had a QR code on it with a PIN number, you walk over to a locker scan the QR code and or enter the PIN and voila a little door big enough for keys opens. Now we're ready to go! As far as the vehicle, we rented a 8 seater Peugeot, super comfortable with a nice media interface for navigation, AC, fuel etc.. The ONLY issue we had was the language setting was set to Arabic, I fell asleep through that class so couldn't navigate it. It's all good though cause we have little pocket computers called phones. Within 3 minutes of googling we figured it out and we're ready to go. We are a few days into the rental and we're having fun with our car, so far would definitely rent from them again. The customer service was bar none and the process was easy.

It was a good experience, especially since we mamde the reservation last minute through a 3rd…read moreparty. The employee even allowed us to check first if our suitcases would fit to be sure the car was the right size, so that was a great help, especially after almost being scammed by another company. SIXT was quite a bit more pricey though even with only basic coverage.

I tried to add one day to my rental through my online booking. Instead of increasing the price by…read morethe cost of one additional day, your system automatically held the original price and downgraded the vehicle. It made no sense that someone who reserved a specific-size vehicle weeks before a vacation would suddenly want to downgrade the car simply because they were adding an extra day. Your online system did not work properly and created this entire situation. The smaller electric vehicle would not have worked for my needs. I was not trying to get an extra day for free. I was simply trying to extend my existing reservation by one day and pay for it. Instead, your system held the original budget and downgraded the vehicle without giving me any choice. This was your system's error, yet you made it my problem. It created a great deal of unnecessary stress and resulted in the worst customer service experience I have ever had renting a car--and I have rented many cars. I called twice in an attempt to resolve the issue and spoke with the same representative, Mohamed, both times. Although he was unable to help, he said he would leave a note for the local office so they could assist. Mohamed's note was not in my file. Total waste of time. He needs to be properly trained. Sixt then emailed me stating that I had created the problem by modifying the reservation and that I would have to cancel and rebook it. Because of vehicle availability, this meant I would have to upgrade from an SWAR to a UWAR vehicle, and I would also have been charged a €100 cancellation fee. I feel that I was taken advantage of.

I returned the car with no damage.I took pictures. I was then sent pictures that they claim there…read morewas damage. However, there were scratches that looked liked it was photo shopped as my pictures had no scratches. I sent them my pictures. No response. I was sent email all in German. I wrote back I do not understand German and to resend in English. Never received. The a month later I get some pictures that do not look like the same car pictures I had the day I returned the car. They are a scam......they charge you for damage that either was not there or was done after you returned the car. They do not respond to you in English. DO NOT RENT unless you want to be scammed.