SCAM COMPANY - NEVER RENT FROM HERE:…read more I rented car from Budget Counter at Vienna Airport. I returned the car after hours at Vienna airport with no damage. Due to past bad experiences, I took a video of entire car and pics from all sides. The next day, I was charged $400 for a patch on right side which was not there when I returned the car. Both pics of night (When I returned) and day (When Budget inspected) are attached. Budget Car rental is scamming customers in broad day light. I am a Avis Preferred customer and still I was scammed for $400. I sent all the details to the Budget/Avis customer service and been following up for nearly 10 months but no luck. I strongly recommend not to rent from Budget Rental from Vienna Airport.

I rented a car from them in October, returned it with no problems but 3 months later i started…read morereceiving fees and bills from them with no explinaiton! I now have five "fees" with no explination of why or what they are for!? I have emailed customer service over 10 times now and have never heard back from them with any help. My most recend "bill" stated that if i dont pay the fees that they will send me to collections. very very frustrating and unprofessional to send fees with no explination several months after the rental!!

Whenever we travel to Europe we see these, we don't often rent a car but needed it for the two week…read morestay in Austria. Made the reservation online which was seamless. After leaving the gate and picking up luggage we headed to the rental car centre and were greeted by the nicest rep I've ever encountered for a rental car. Seyit-Can A. greeted us immediately. He speaks German, Turkish and English, wow to be trilingual! He was super easy to deal with, extremely patient with no attitude.. Seyit went over all the insurance options thoroughly and was very helpful with questions we had about driving around Austria. As far as the process, it was easy peasy. He printed a receipt that had a QR code on it with a PIN number, you walk over to a locker scan the QR code and or enter the PIN and voila a little door big enough for keys opens. Now we're ready to go! As far as the vehicle, we rented a 8 seater Peugeot, super comfortable with a nice media interface for navigation, AC, fuel etc.. The ONLY issue we had was the language setting was set to Arabic, I fell asleep through that class so couldn't navigate it. It's all good though cause we have little pocket computers called phones. Within 3 minutes of googling we figured it out and we're ready to go. We are a few days into the rental and we're having fun with our car, so far would definitely rent from them again. The customer service was bar none and the process was easy.

It was a good experience, especially since we mamde the reservation last minute through a 3rd…read moreparty. The employee even allowed us to check first if our suitcases would fit to be sure the car was the right size, so that was a great help, especially after almost being scammed by another company. SIXT was quite a bit more pricey though even with only basic coverage.

These people are negligent. The vehicles do not have snow brushes to use to clear snow off the…read morehood and roof. It is ILLEGAL to drive with snow piled on your vehicle in Austria. All that is provided is a little window ice scraper. Their damage assessment practices are draconian, deceitful and decidedly not independent.

Considering VIE is a big international airport, it is unfortunate that this location is an…read moreindependent franchise. Unlike with corporate offices, you will be charged a hefty cross border fee for each day of the rental regardless of how many days you may travel to other EU states such as Hungary, Slovakia or Czech Republic. The location takes a couple of weeks to post a receipt and always fails to credit points. Make sure you have your receipt for fuel on return and be prepared for a full-on return inspection.