This department sucks! And I wish I would've stuck with LoS Angeles county instead! The workers…read moredon't answer the damn phone and neither does their department. The 800 number doesn't allow for you to connect with a worker neither. It took them two whole months to transfer my case over so that was me and my kids going months without health insurance. I finally received a notice in January stating my case was transferred over including my medi-cal insurance. So I activated my plan with Kaiser again and had a plan start date for 02/01/26. I became extremely ill and was scheduled to have my gallbladder removed in the month of March. And I let this dumb a** worker know that my surgery was scheduled. My insurance was still active around that time and I had no issues. I recently called Kaiser to schedule a follow up appointment because I was experiencing pain and they told me my insurance was no longer active. So I've spent hours calling around and finally reached someone at Medi-cal who told me my insurance was termed because these retarded broads used the wrong county code for insurance. They used LA county instead of San Bernardino county. So let me receive a large medical bill due to their negligence and watch wtf I do!!

I've never had any financial hardship before... I had an appointment to discuss getting some help…read moreand my appointment went so well! I spoke to Roshawnda and she was not only very kind but very professional. I'm so thankful that she went above and beyond to discuss my case and help me. Thank you so much!!!

Very fast and efficient. Excellent help in what I was trying to accomplish. Luckily it was too…read morebusy so the wait time was minimal. Thank you!!

Staff was super kind, I was able to get my birth certificate same day only took about 5 minutes…read morewith an appointment.

I'd give 5 stars if it weren't for the rude, young, Hispanic security guard. He used fowl language…read morein front of me (the F word) when speaking to another guard. There were two security guards on my visit to this office... a tall, bald white guy, and this younger Hispanic male. The white guy stood by the front door, and greeted people as they entered the building. The Hispanic security guard sat at a desk underneath one of the monitors. He was very unfriendly, which was quite a contrast to all the other workers I encountered here, who were all very cool. This young man should learn how not to be rude, and how to treat customers. He seems to have an attitude problem. Anyhow, I visited here 3 times in the past 2 weeks. All three times when I was helped at a window by an employee, they were all nice, and treated me with respect. One thing that I wish they would improve upon is, the loud speaker that calls out the numbers. I can't make out what number they are calling, because the sound is not clear. It seems too loud, and so the sound is heavily distorted. I bet you might be able to make out what number they are calling better, if you were outside somewhere. Or, if they simply turned down the volume. So yea, the loud speaker is so loud inside, I just can't make out the number. I discovered the numbers being called do not always appear on the monitor screen, so you can't rely on that, either. When I thought I made out a few numbers on my ticket, I approached the window cautiously and after providing my number, asked if he had actually called it. He replied, "yes". I was assisted by a very competent Asian guy. On my previous visit, I was assisted by an old white man, who was also helpful and pleasant. Like I said, I would give 5+ stars if it weren't for that rude Hispanic security guard. If he is going to sit on his a** and do nothing, he could atleast be kind to people. Geez. Just for the record, I hate to have to describe people by their possible race, but I do not know the names of any of these people. This review is for the SSA office in Victorville ONLY. I am not including anyone who I spoke to on the 800 national number. I called that number in March, and spoke to a woman who gave me 100% false, incorrect information, which led to me waiting months and months, wondering why I wasn't hearing from anyone. The instant that I made an appointment at my local SSA office in Victorville, I started to get my case processed right away. Thank you.

very helpful and clean office with not a long wait. Staff very nice and cheerful attituderead more

My husband and I just moved to Hesperia. We had to visit City Hall to transfer our name for the…read moreWater Company. Every member of staff was beyond helpful and friendly. We felt so welcomed. We are excited to have Hesperia as our new home.

Last Friday I went online to find out all the documents I needed to get my business license. I…read moregathered all the documents and headed to the Hesperia City Hall. Everything was going smoothly until the clerk requested a document that wasn't listed online. Ok maybe it was and I just didn't see it. oops. Well no problem, I made a phone call and worked that out. After getting that document. I was hit with another surprise. Although it states if you are a nonprofit organization with 501c3 status the fee is $0, I had to pay a one time fee of $46 dollars. It wasn't a lot of money so it was no problem. Like they say, nothing in life is free. Overall I had a wonderful experience. I was happy that I received what I came for. The female clerk at the front entrance was very nice and showed me where I needed to go. The female clerk that helped me was very friendly, informative and patient. There were no long lines. The line actually moved quickly. Ohhhhh, before I left, I went to use the ladies room and I was shocked but impressed by something that i thought was amazing. All my germofobes will understand what I'm talking about. lol When i was exciting the ladies room I noticed that they have a handle on the door for people to use their arm to open the door so you won't have to touch the handle. That was cool. I wish every public restroom had that. I'm actually looking to invest in one for my business. Thanks HCH for giving me that idea. See you next year at renewal time.

Dont bother calling in and trying to talk to the lady in dispatch shes rude as heck and will treat…read moreyou like your stupid, then the supervisor will call and defend her saying she didnt do it talk about amazing City workers makes you really want to work with them

!!!!!!F YOU ARE PLANNING TO ADOPT HERE, MAKE AN APPOINTMENT FOR A CHECK UP BEFORE TAKING YOUR NEW…read morePET HOME TO THE REST OF YOUR OTHER PETS!! I had a horrible experience here, I went in ready to adopt a new pet, I saw a cute puppy and me and my sister decided to adopt him, we asked if we were able to keep him on hold and bring him home the next day, one person said no and the other said yes. one said we must take it today or no guarantee that he will be here tomorrow, We adopted the pet and splurged on a bunch on new stuff such as collar, leash, bed, food, bowls, toys, etc... excited to take him home we introduced him to our pets, (guaranteed by the shelter that their animals are all tested....) The next day i receive a call from the shelter saying, you need to bring him back, the dog is tested POSITIVE for PARVO, !! Why 24 hours later did this woman call me to let me know that, after i had already introduced this dog to my other pets, if they knew this dog wasn't tested, why did they let me take him the same day and not give me any other options, even when i asked if i can keep him on hold till the next day.... Why did they wait until i exposed my pets to this!!!! NO SHELTERS SHOULD BE GIVING PETS WITH PARVO, THEY NEED TO BE TESTED.!!!! We went back and the woman at the front said "we are going to send him to a rescue place, and put him back up for adoption" And she told us to go to the back and give it to an employee there, as we did that, the employee in the back let us know that, there is so rescue place, and that they will just be putting him down, PROPS TO HIM FOR BEING HONEST, BUT THE FAT LADY IN THE FRONT IS A LIAR, On top of that, i went back to the front office and asked for a refund, and she said it would take 4-6 WEEKS, which okay it's a push, but whatever, FLASH FOWARD, MY DOGS ENDED UP GETTING PARVO!! MY PET CAT PASSED AWAY, DUE TO PARVO, AND I HAVE NOT RECEIVED A CHECK, THIS PLACE IS SO UNORGANIZED! NOW REMEMBERING, before hand, while we had just adopted the pet and waited in the lobby for our new pet, a woman told us to be beware and be careful, she was holding a cat and said, "this is the third cat from here who has parvo, the other two i received from passed here passed away, i am just returning this one" I SHOULDVE TOOK THIS WOMAN'S WORD.!!!! ORGANIZE YOUR SHELTERS HESPERIA!! AND DONT LET FAT LADYS WHO LIE, IN THE FRONT DESKS! THANKS ALOT MY KITTEN DIED AND MY DOG SURVIED PARVO AFTER $6,500 OF MY COLLEGE FUNDS!!!!! I NEED TO SUE

I was a little nervous to come here because I recently had a bad experience at the doctors down the…read morehill & was worried it would be the same up here. This place is very clean, the doctor was SO NICE, and so was her nurse. The only thing that wasn't so great was the wait.. but the doctor and the experience was worth it. She listened to me, actually helped me and was very attentive. I appreciate this so much. I got there before they opened and waited until about 9:30 to be called to the back. I am a new patient so maybe they had some stuff to handle prior, so I won't complain too much! ;)

Long wait , rude customer care and every time I come I see a different dr how they suppose to know…read moretf going on last time coming and how is it a dentist , obgyn, and primary care office and county building too much going on

Yesterday, we had an incident where a suspect had burglarized my neighbors house at 18111 Hinton…read moreStreet and the police were called. Deputies responded and their response was very quick. Once on scene, it was determined the suspect had fled just prior to the deputies arrival. The deputies were very professional, courteous and took pride in the work. Thank you for a job well done and for protecting the community. Jon Daymen

If i could give 0 stars i would. Ridiculous. They will you…read morehave waiting for hours and have so much attitude.