I'd give 5 stars if it weren't for the rude, young, Hispanic security guard. He used fowl language in front of me (the F word) when speaking to another guard. There were two security guards on my visit to this office... a tall, bald white guy, and this younger Hispanic male. The white guy stood by the front door, and greeted people as they entered the building. The Hispanic security guard sat at a desk underneath one of the monitors. He was very unfriendly, which was quite a contrast to all the other workers I encountered here, who were all very cool. This young man should learn how not to be rude, and how to treat customers. He seems to have an attitude problem. Anyhow, I visited here 3 times in the past 2 weeks. All three times when I was helped at a window by an employee, they were all nice, and treated me with respect. One thing that I wish they would improve upon is, the loud speaker that calls out the numbers. I can't make out what number they are calling, because the sound is not clear. It seems too loud, and so the sound is heavily distorted. I bet you might be able to make out what number they are calling better, if you were outside somewhere. Or, if they simply turned down the volume. So yea, the loud speaker is so loud inside, I just can't make out the number. I discovered the numbers being called do not always appear on the monitor screen, so you can't rely on that, either. When I thought I made out a few numbers on my ticket, I approached the window cautiously and after providing my number, asked if he had actually called it. He replied, "yes". I was assisted by a very competent Asian guy. On my previous visit, I was assisted by an old white man, who was also helpful and pleasant. Like I said, I would give 5+ stars if it weren't for that rude Hispanic security guard. If he is going to sit on his a** and do nothing, he could atleast be kind to people. Geez. Just for the record, I hate to have to describe people by their possible race, but I do not know the names of any of these people. This review is for the SSA office in Victorville ONLY. I am not including anyone who I spoke to on the 800 national number. I called that number in March, and spoke to a woman who gave me 100% false, incorrect information, which led to me waiting months and months, wondering why I wasn't hearing from anyone. The instant that I made an appointment at my local SSA office in Victorville, I started to get my case processed right away. Thank you. read more

very helpful and clean office with not a long wait. Staff very nice and cheerful attitude

Needed an appointment to change my last name. Started the application online and then had to call for an in person appointment to show my documents. Phone call wait times were 2 hours wait but loved that they give an option to call back when someone is available. Going in person was a breeze. Got to check in through my phone and minimal wait time. Security and gentleman at front door were super kind. Just a heads up- YOU NEED APPOINTMENT TO enter building , they don't accept walks in. read more

Social Security - Public Services & Government Near Me - Victorville, California

I have never in my life been to a Social Security office where I've walked in take care of business and walk out in less than three hours. And that's with an appointment. But today with the Social Security office in Victorville, I walked in, handled my business and walked out, all of less than 15 minutes, When I tell you, I was very surprised very happy. Any one of my aunts that ever says again can you take me to Social Security office? I will be taking them up the hill to Victorville to the Social Security office. I took one of my aunts to the Social Security office in Fontana For a simple change of address and it was one of those come for breakfast stay for lunch and have dinner inside of the social security office. We were there basically all day I took another aunt to the same location and it was the same thing, but baby, Victorville These people handle business seemed like there was a clerk ready and waiting with a smile at every window, just waiting to assist someone. This was wonderful and a change. so to the Social Security office in Victorville bravo thank you so much and I'll come back up here before I go anywhere else read more

Social Security - Public Services & Government Near Me - Victorville, California

They do not have call back for customers so extremely long wait time for phone calls . Smaller office staff very nice agents most of them are very helpful read more

Went here for a name change card and it was so quick and easy! It was clean and quiet. Ms. Garcia helped me and was very professional. In and out in 5-10 minutes! Better than I could have expected! read more

I am 64 years old. I am waiting for my drivers license to come back because it expired two weeks ago. I showed the Social Security office, the paperwork and my old drivers license. They wouldn't give me anything to take to where I'm trying to get an apartment as a senior citizen, and not go through all the drama that I'm going through where I live at all the drugs, and the loud music and all the other things that are going on and they wouldn't do it and I lost the apartment Because of this I gave them everything they needed everything they asked for and they still would not do it trying to send me to Kaiser to get some paperwork instead of Social Security doing their job. I've never gone through this silliness before. No I wouldn't recommend anybody go there. The security guards are nice. read more

This place is incredibly frustrating. I've been dealing with issues the Victorville Social Security office and the Social Security Administration in general due to my age (39) and a brain disorder causing blindness. Despite being recertified, my benefits have been randomly turned off without explanation. When hit, all my information seemed to have been wiped clean, leading to claims of overpayment in 2021. After a year and a half of no benefits, they admitted their mistake in 2022 and reinstated all backpay, only to now mention a wait until 2023-2024. Endless medical appointments were requested, only for my benefits to be abruptly halted at the end of March due to supposed errors. Me and my children have been without benefits since April 2024, and the catch-22 of not being able to work due to benefit status is beyond frustrating. Despite my efforts to pursue higher education by obtaining a master's degree, the issue with financial aid is now being used against me. The situation has been ongoing since 2020, and I'm at a loss. The consistent interruptions in my benefits have left me struggling so bad, I've been here at this situation so many times that is physically sick if fatigued alone with taking chemo because of the SSA, and it's been hard to make ends meet, especially considering my extensive chemo regimen since 2012. I've even reached out to the attorney general, but to no avail. It's like who do you tell because the Social Security administration is their own independent agency covered by themselves within your own state. I've tried to get a lawyer, but unfortunately with no benefits it cost money to get a lawyer to help you fight for recertification. Im just a&&ed out. I'm sad I can't give them a 0 rating. read more

I don't understand why there are bad reviews. I procrastinate like always because I hate dealing with any government agency, but I went in to this SS location right when it opened and it went smoothly. The security guard briefed the line before entering the building, and then I was directed to the window I would be helped at. Either people come in unprepared and don't research what is needed before going, or they're just miserable and no one can do anything right. read more

mr.a was very helpful nice & funny ! had a nice conversation with him today thanks mr. a ! i was in & out in less than 30 minutes.

So before I came I read the reviews and was terrified. But I came in and honestly took less than 10 minutes to have my last name changed due to marriage. I did see a lot of people inside and it did seem like they were waiting for some time but I think it really depends what you're going in for. So with that in mind I hope this information is useful to those that need to visit. read more

Came in on 6/10 to file for a last name change and a new Social Security card. I arrived around 12. There was only one window open and about 50 people in line. I stood in line for about an hour. I waited an additional 2 hours till my number was called. This place needs to hire more people it is evidently a busy location. Also I'd like to add that the security guard at your front entrance checking people in is extremely rude. He apparently had asked me a question I didn't hear. So he asked me if I heard his question and I replied no. Obviously if I didn't answer you it's because I didn't hear you. Instead of just repeating the question he told me I need to pay attention. Yea no buddy, you need to just do your simple minded job and repeat yourself if need be. Also this place is hella ghetto, I have never been in a more ghetto establishment. read more

This place deserves no stars. The employees are very disgraceful !! One of them called a person dumb & we as shouting at her for no reason! When the lady asked to see a supervisor the employee refused & shut the window on her. I cant believe what I I saw!! read more

Great customer service! It was packed but I was in and out in 10 minutes. They really tried to get people out ad fast as they could. Fastest I've ever been. read more