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    Hestand's Stadium

    4.5 (2 reviews)

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    11 years ago

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    Holiday Inn Express & Suites Pine Bluff

    Holiday Inn Express & Suites Pine Bluff

    (10 reviews)

    $$$

    We had reservations at another hotel but it was disgusting. So we were scrambling to find another…read morehotel. This was our 3rd attempt at finding a place, evidently there was a convention in town. We were tired and hungry from traveling. Crystal at the front desk was amazing. She was so kind and reassuring. She happened to have 3 cancellations and got us right in! Crystal saved our trip! Rooms were nice but the customer service was outstanding!

    Let me just say that Crystal was amazing and did her best to help us. We arrived at 2:45 pm after…read moredriving for 12 hours from Atlanta GA to visit my family. We got checked into room 315 and it seem like everything was good while I got my son bathed and ready for a nap, until I noticed the back of the bathroom door during my bath. It was filthy (like it was splattered with something), and I got out and dressed. This made me look over the rest of the room. The floor like like it hadn't been mopped under the bathroom sink. And there was damage to the wall. I took photos and went downstairs to speak with the front desk. I asked if they were aware of the damage to the wall and other furniture as I didn't want to get charged the $250 fee for damage that was done to the room before we got there. She was appalled and immediately pulled us from the room to move us to another. My son and I packed out thing up and she went to inspect another room (135) and she informed us that that room wouldn't work but didn't tell us why. We then went and walked through rooms 110, 111, and neither where clean enough. There were stains and black hairs on the bed. She then went to upgrade us to a suite (room 326) but when we walked in there look like there was mold on the walls. When she touches them (checking to see if they were smudges), they flaked off the wall.So we're were back to square one. This whole time she had tried calling her managers and GM multiple times but no one would answer. Her GM finally called her back around 6:30pm and asked what was going on. When she was informed, she said that she had a problem that I waited until 6:00 when I checked in at 2:00 for me to find an issue with the room. She basically implied that I made the room dirty on purpose to get a discount or free upgrade (both my son and I are blonde and the hairs were jet black -_-), and informed Crystal to tell me that if I didn't like to rooms to refund me and I could leave. The issue is that no other hotels had the availability that I needed for my trip and I would have needed to go all the way to Little Rock and couldn't drive that far out of the way. I told her I didn't want to leave I just wanted a clean room. She then told Crystal to put me in room 135 as she had inspected it herself earlier that day (I believe this is t true as you'll see why later). At this point I had been awake for 30+ hours (I worked a 12 shift before starting the drive) and just wanted sleep. The room at first glance seemed okay and after asking for new blankets (one of the replacements was a duvet with no blanket) as they had stains on them. We settled in to finally sleep around 8:00 pm and this started our stay from hell. I guess the maids and head maid were furious that someone had complained as we received no maid service on 5/14 and 5/15. Anytime we needed towels or sheet we needed to go to the front desk or directly to laundry. My mother used to work at this location and literally had to physically go into the laundry room to get the things we needed while the front desk person supervised. Wednesday we had to take the trash out ourselves. we also discovered that the room shower curtain had mold growing on it (if the GM actually looked over the room how did you miss the growing mold?). I tried to be discreet when I brought it to the front desk and asked for a new one. The lady gave me a replacement one with no secondary liner. I then went back to get one with a liner and the young man who had taken over the desk gave me the second one and told me that I could bring the other one back later (relevant later). Things were fine Thursday and Friday, however Saturday things went to hell. We packed our things and went to check out and after we left I received a phone call about 2 1/2 hours later saying that they charged me $100 for the missing liner and the duvet that had the blanket missing. And the person who accused me of taking them was the same head maid that got in trouble for me being put through five rooms that weren't clean. They never even questioned the front desk workers who were there for the exchanged bedding and shower curtain. They just believed the word of the head maid. The worker who had called me was yelling at me over the phone and arguing with me without letting me explain and then when I told her that the GM needed to call me she said fine and hung up on me. Don't stay here. They don't clean and when you complain they charge you fees with no reason and scream at you. Worse 668 ( plus the $100 they refuse to refund me. Totaling almost $800) that I have ever spent. The money isn't even the issue is the principle of the matter and the fact that they believe the word of a jaded employee without asking questions or checking cameras and as a General manager in the customer service world I would never treat a customer the way this GM treated me. Even if I wanted to my boss would fire me.

    Hestand's Stadium - stadiumsarenas - Updated May 2026

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