Lots of automation since I rode the Bus. Voice from a speaker announced each stop. I notice most…read morepeople board with the HOLO card. Otherwise, it's $3.00 or $1.25 for seniors. There's also a price for teens. Mixed variety of people. There's a section in front that the driver opens up for someone on a wheelchair. Clean interior with moderate air conditioning. The driver I've encountered have been cordial though always with a serous look.

Some observations on riding TheBus:…read more When entering a bus with more than half the seats filled, you might notice a natural human tendency for everyone to first take a seat all to themselves. As the bus continues to fill, another common sight is that a fairly large percentage of folks seem to be reserving the double seats for their own use, either by sitting on the aisle side of the seat, or by sitting on the inner side but seeming to block the aisle side with their belongings. Either way, this appears to signal that they're not inviting others to sit next to them. And most seasoned passengers seem to read these behaviors for what they appear to be. Some remain standing even when there are otherwise open aisle seats, making it difficult for newly boarding passengers to navigate around them, especially when those standing choose to do so while blocking the exits. Speaking of "exits," many or most buses have the type of rear doors with yellow strips on both sides, with some version of "Touch Here to Open Door." They also include an image of an open hand - seeming to mean you use your palms to push the doors open. On newer buses with the sensors still working properly, often you can use one finger to press on either yellow strip and the doors will open. But apparently because of abuse over time, for some doors you may need to use some force to cause the mechanism to work. Many ignore the yellow strips and the instructions and just attempt to push the doors open - which sometimes doesn't work at all - and then they may yell to the driver, "Back door!" My suggestion is to first wait for the green light over the exit doors to come on, then use your finger(s) to press on one of the yellow strips, but to smoothly switch to using more force, while still focusing on the yellow strips, if the mechanism has been desensitized. It should almost never be necessary to ignore the yellow strips and push on the doors themselves.

Hi OPB... Can't thank your driver Jacob enough-for a great…read moreevening this past weekend! He drove seven of us "Grandma's Gone Wild" all in our 60's two of us celebrating birthday's and a Bridal Shower.. yup you heard that right! around the island! Jacob made sure we were comfortable and most importantly having fun! He gave us a treat and stopped on the side of the road somewhere near Haleiwa so we could take selfies with some horses that were grazing in the grass. Sounds funny but there were lots of horses. We were able to take more selfies along the way with beautiful ocean scenic views. Jacob knew just whee to go for that. Jacob is the best! We look forward to booking another special event in the future and will definitely tell others about OPB and Jacob! Thank you from all seven of us ladies.

Huge shout-out to OPB for making our company Christmas after-party unforgettable. Even though I…read morebooked pretty late and our first choice (the Coors) was already booked weeks out, they came through with "The Beast," and we were able to secure it just three days before our event. An extra shout-out to our driver, Delson; he was an absolute gem. We rented the bus for four hours on a Saturday, and he was incredible at staying in touch and being exactly where we needed him throughout the night. He even circled back to multiple stops when a few people realized they'd left phones or purses on the bus. We didn't have a set route; everyone wrote down a bar, and we spun the wheel roulette-style, which made the night even more fun. We ended up extending the rental by another two hours and would've gone longer if road closures for the marathon hadn't cut us off. Highly recommend OPB and Delson for any group event! We will definitely be booking again.

I've used Ground Transport Inc in the past and I had a really great experience with them. My…read moreinteractions with the bus drivers are amazing and friendly! You won't find this type of service anywhere else. I've used them for years and we'll definitely use them again in the future.

Great work Ground Transport Inc. ! Your drivers are very caring and prompt during our school field…read moretrip. We also appreciate how you keep the buses clean and safe for the keiki to use. Less worry for us parents. Mahalo! Keep it up!

If zero stars were an option, that would be my rating…read more We were assigned this shuttle company through Costco Travel, and unfortunately the service was unacceptable from beginning to end. Upon arrival in Honolulu, our original shuttle seats were given away to another party, leaving us waiting an additional 45 minutes for transportation to our hotel. When the replacement shuttle finally arrived, we felt we had to immediately claim seats ourselves out of concern they might again be given to someone else. The arrival experience only got worse when we were dropped at a bus terminal, and the driver did not appear to know where our hotel was located. We ended up lugging a dozen bags across 3 football fields to our front desk. Our return trip to the airport was equally disappointing. The driver was extremely rude and became visibly frustrated when there was difficulty communicating. The interaction was uncomfortable enough that my two young daughters were genuinely frightened, which made for a very upsetting end to what had otherwise been a beautiful Hawaiian vacation. I would strongly discourage others from using this shuttle service if they value reliability, professionalism, courtesy, and clear communication.

Robert's Hawaii School Bus is the worse. Their driver backed into my wife's parked car even though…read morethe bus driver had a spotter. The bus driver got out of the bus and then try to blame my wife for parking the car where he hit it, even though the car was parked in a marked vehicle stall. He then went on to blame the spotter for not seeing them while reversing. Common sense would tell you to stop the bus and let the spotter know you can't see them. Now I am trying to get the repairs done and they are now choosing the cheapest and longest route to fix my wife's vehicle. Approximately $1700 less than the other repair shop estimate and the shop they want me to take it to won't be able to fix it until next year. Avoid hiring Roberts Hawaii School Bus at all cost. Their staff are rude and if they damage any vehicle, don't expect them to take responsibility to getting fix quickly and at a good repair shop.

I took the party bus in June -this was my first party bus experience. I had read up on what to…read moreexpect .. karaoke, cooler with ice, basically everything that would make for a great party. we just bring the food and drink. Sad to say the karaoke machine was broken. that was a real bummer... and no ice in the cooler. Basically paid to be driven around in the dark to get ice

A L O H A! Welcoming with warm local spirits, is how I'd…read moredescribe Dino and his wife! I wish I remembered the driver name, he too had the most poly local vibe! We acquired their service for our daughter's surprise 16th. It wasn't a large crowd, just her and her besties with our older daughters as chaperones. They all reached us happy safe and ready for Karaoke! We made a lil pupu plate for the driver because again, he took and returned our babies safely. Can't thank this team enough

in march 4 i order gas release cable for my wife 2016 sienna handy van that was modify by this…read morecompany there for the gas release cable could not obtain from other sources ( about $35 by toyota dealer or $ 20 on ebay original before been extend 30") , i was told it cost about $70 + shipping and if i don't mind waiting it will come in 2-3 month and shipping will be around $25 , time is what i have and money is tight so i say fine , they will only put order if you come in person and deposit the 70$ and that's what i did on march 4 , its only 30 min drive each way + gas and time ... . on march 18 after ph call i went to pick it up , turn that the shipping for cable that fit priority envelope about 6 oz total i was charge $67 !!! on top of the 70$ , this did get me VERY upset and i went to high tone and i apologize for this , later this day i went to the internet with the info of this cable just to find it can be purchased for only $54 and shipping UPS $40 strait to my house without getting out of my house , no verbal misleading or bad feeling , i will go and add complain for this shope and recommend to try harder get the part you need elsewhere ,they take in my opinion advantage of item hard to get else where but try go on line get it there save big

If you like being overcharged for new buses and you don't need quick service, and you don't mind…read moreparts never being in stock....this is the place for you.

Whoever is answering the phone on this number +1 (808) 833-4222 needs a customer service training…read moreso she could talk professionally and stop yelling and blaming the parents of the children with special needs. Very unprofessional and rude. But the drivers and assistants are nice and friendly.

Called their private charter department for group transportation and wow the lady that i talked to…read morewas RUDE. Her tone from the get-go was just incredibly rude and offensive. I hope that they could hire some nice people with good customer service skills because the lady had none, no manners. This company appears to want to scare customers away and they're very good at it. If they don't know how to train simple skills like customer service, i can imagine competence level of the drivers. Will take my money somewhere else. Have some coffee, lady.