Easy to get in and out and great destination airport as those go!…read more Friendly folks and helpful folks too! American did a great job getting us to HNL safe and sound! Thanks HNL & AA!

This airport felt like a step back in time into the 80s. The carpets, the wall tiles, everything…read morefelt like the 80s. Despite being in a tropical climate, only parts of the airport are air conditioned. We walked for an incredibly long distance from the gate to the baggage claim, and we honestly were not sure if we were going the right way since signage was so poor. This airport is a step back in time but definitely needs some updating!

I have been to this airport a total of 6 times in my life, 4 of which I was just a teenager. Many…read morethings have changed since the last time I was here to this trip. There is quite a distance from the gates to baggage check. With the storm being fully active when we landed (late due to delay) with part of the airport passage ways being open air, there was flooding in certain areas between the gates and baggage claim. Our baggage came down rather quickly and we were greeted with Leis & a shuttle to our hotel. Though some of the areas were wet and flooded, this airport is really well run. Even upon our return to head back to the mainland, TSA lines were not outrageous and fairly quick to get through security. One thing we did notice when flying out of this airport was that all carry on baggage must go through an additional xray machine right before boarding, this is an agriculture check - which takes boarding the plane take slightly longer than other airports. Even with the added step getting through the airport was a breeze.

Hawaiian Airlines is the worst airline organization I have ever seen in my entire life. I will…read morestand by that statement until the day I die. I have traveled across the Middle East, Europe, and Africa. I have flown to more countries than I can count. I've gone through airports with insecure systems, airports where absolutely zero English was spoken, and somehow still managed to check my bags and get my items where they needed to go. This is not a personal opinion. This is a fact based on experience. Hawaiian Airlines is the most disorganized airline I have ever seen in my life, and honestly, I could see them going out of business. As you can see from the pictures, there is absolutely nobody assisting customers. I don't know if they are short-staffed because they refuse to hire people or refuse to pay decent wages, but nobody is there to help because the employees themselves appear overwhelmed with responsibility. Secondly, you have to wait in a completely separate line just to get your bags tagged. If the system fails and doesn't allow you to check in properly, you have to restart the entire process from the beginning. Then, after finally tagging your bags, there is another completely separate line just to drop the bags off. If something goes wrong again, you are sent all the way back to the beginning. It makes absolutely no sense. You know the system where you get your bag tag and boarding pass, then drop your bags? The system used by 99.9% of airlines? I assume Hawaiian Airlines leadership said, "I have an idea. I'm going to make this whole system complicated and confusing for my customers." There are multiple breakdowns in this entire process. You have five employees running back and forth trying to help move bags, but only one main line that splits into two checkpoints for customers trying to check in. Instead of having workers properly stationed at counters assisting customers with bag weighing and bag drop, they have thousands of kiosks with nobody available to help anyone use them. Customers are left standing around trying to figure out broken computer systems that do not scan properly, do not recognize confirmation codes, and constantly fail during check-in. It is a complete mess. I will say this: the flight attendants were very nice, the plane itself was wonderful, and the staff assisting once I finally made it to the front were helpful. But the entire experience beforehand was unnecessarily complicated for absolutely no reason. There are actual classes and professional systems dedicated to organization and customer flow, and Hawaiian Airlines would greatly benefit from them because they are completely failing in this aspect. Lastly, Hawaiian Airlines needs to get its shit together.

What a great airport that mixes the big city and modern feel of the airport with the nature of…read moreHawaii! Birds actively swoop right inside the terminal and folks can enjoy the beautiful native plants and flowers right alongside the modern baggage claim belts that whisk bags out to passengers before they leave and go to the many resorts and hotels on the island! The gates in the terminals are easy to get to and though it is a larger airport than it looks - it is quite like a pocket airport!

Everything at this airport was closed when we arrived at 10:00 for our red-eye flight. It was a…read morelittle sad that nothing was open. But it was quiet and quick to get to the airport. I will be back in Hawaii!

Very pleased with the service. Van was clean, driver was friendly and we were greeted with fresh…read moreleis. They do not hold a sign at baggage claim for pick up but easy to find once I have them a call. At pick up we were running late and the driver waited for us. I would book again!

A nice taxi way to be stranded on highly recommend if you need to be evacuated this is the place to…read morebe

Aloha! We booked Hawaiian Airport Transport to pick us up and drop us off at the airport for our…read morefirst time in Hawaii, and like everything in Hawaii it was a very pleasant experience! I would 100% recommend everyone to book their transportation with them! Dale was very friendly from the beginning to the very end. Amazing experience! Thank you so very much Dale! Mahalo!

Absolutely loved the service from this company! Dale was extremely accommodating throughout our…read moretrip, despite my family making several changes in our plans. The car rides were comfortable and friendly, with Dale easily making conversations and having us feel relaxed after our late night flight. Due to traveling as a large party, we had to take two cars but all of our drivers were courteous and definitely deserve 5+ stars! I highly recommend traveling with this company! Best service ever!

The Hawaiian Airlines main customer service number is **+1 (855) 470 05.03 or +1 &(855) 505…read more48.55**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Easy Reservations & Refined Travel Planning The journey started with a reservation process that was efficient, straightforward, and thoughtfully designed. Business class offerings, including premium seating, flexible fare options, and priority airport services, were presented in a clear and organized manner, making it simple to compare available choices before booking. Flight selection, seat assignments, and traveler information were completed effortlessly, while the itinerary was delivered immediately with every important detail arranged in a convenient and easy-to-read format. #. Exclusive Airport Services & Comfortable Departure Business class provided a more streamlined airport experience through dedicated facilities and priority assistance. Exclusive check-in counters helped speed up departure procedures, while fast-track security screening reduced waiting and improved the overall flow through the terminal. Lounge access offered a relaxing environment where passengers could enjoy refreshments, catch up on work, or simply unwind before boarding. Priority boarding ensured a smooth and orderly transition onto the aircraft, allowing travelers to begin their journey in complete comfort. #. Premium Cabin Atmosphere & Attentive Care The onboard experience reflected the comfort and quality expected from business class travel. Spacious seating, generous legroom, and ample personal space created an ideal environment for relaxing or staying productive throughout the flight. The aircraft remained spotless, quiet, and carefully maintained, contributing to a consistently pleasant atmosphere. Friendly and professional cabin crew delivered attentive service with prompt assistance, ensuring every passenger enjoyed a welcoming and comfortable journey. #. Smooth Arrival & Dependable Premium Experience From departure through landing, the journey remained reliable, efficient, and enjoyable. Inflight services were delivered seamlessly, supporting a comfortable and uninterrupted travel experience. Upon arrival, priority baggage handling ensured luggage was available quickly, allowing passengers to leave the airport with minimal delay. From the moment of booking to the final destination, business class combined convenience, exceptional comfort, and dependable service to deliver a polished and rewarding travel experience.

It has been a few years since I last flew Hawaiian Airlines, and it's clear that since the Alaska…read moreAirlines acquisition, the experience has changed--and not for the better. I'm currently on a flight from Los Angeles to Kona, and while the crew has been polite and professional, there is none of the genuine Aloha spirit that once made Hawaiian Airlines stand out. That warm, welcoming touch was a big part of what made flying with the airline so memorable, and it's noticeably missing. The aircraft also feels dated. The seats are uncomfortable, its dirty, one of the lavatories is out of service--which, based on other reviews, appears to be a recurring issue--and one of my son's window shades was damaged internally, preventing him from opening it to enjoy the view during the flight. Overall, the flight has been perfectly adequate, but it lacks the unique character and hospitality that used to set Hawaiian Airlines apart. I hope the airline can preserve the qualities that made it so special, even as it continues its integration with Alaska Airlines. We are flying American Airlines back to the Mainland and I'm curious to see if there will be more Aloha spirit on that flight. If so, we may be done with Hawaiian Airlines. So sad. Hawaiian used to be so special and there was a certain magic that existed when you stepped aboard their aircrafts. Tjat magic is gone.

At night this area looks very dark and creepy, most of the street lights are inoperable. I saw a…read morehomeless guy nearby. A Google search says this area is managed by the Hawaii Department of Transportation (HDOT). With the amount of street lights out, it is obvious they are not maintained. The Hawaii Department of Transportation (HDOT) needs to take accountability and maintain this area better. I wouldn't recommend this waiting area at night, especially if you are alone.

Waiting "area" at the Daniel K. Inouye International Airport in Honolulu, Hawaii…read more.. There used to be a cell phone "parking lot", but now, it's just a strip of curbing where family and friends can wait to pick up family and friends from the formerly named Honolulu International Airport. I guess I haven't used this waiting area recently. I usually leave for the airport at the arrival time of the flight. By the time I get to the airport, the person has already collected their luggage at the carousel and is on the sidewalk. They just have to tell me the pillar number that's next to them. Note: currently, Terminal 1 is Hawaiian Airlines and Terminal 2 is basically everyone else except Mokulele Airlines. Also: For Terminal 1 Arrivals area, International flights are first and United Airlines is at the end - about pillar number 61. Welcome to the Aloha State!

I fly a lot and many times use United. Their First Class is hit or miss and is really outdated on…read moremany of their planes. There's precious few flights that offer the full lay down "pods". But even what's offered is much more comfortable than coach...! The service seems to be decent. I occasionally get a truculent stewardess that seems to feel they need to exercise their irrational rage on unsuspecting travelers. It rankles. But mostly the service has been decent. Their partner ANA is much more fancy and takes service & in-flight meals to a whole new level...! Consider ANA if it's an option! I have noticed that the menu choices have greatly expanded when offered to pick your meal pre-flight. This is good and now fits a litany of different dietary needs.

Flights, transparency, and communication within considerate reasonable timing …read more I had booked a flight months prior to date of when I'm supposed to leave. My son's graduation was the filling day late afternoon in LasVegas. Timing was set perfectly. My daughter and I sat at our gate 2 hours before departure planned. An hour before scheduled time to leave I got a text for delayed flight for 16 hours!!! No United worker was there at the gate or desk to speak with, phone calls had me on wait for more than 45 min. I walked to every airline looking for a flight and it was all too late to book. I took the earliest available flight and missed my son's graduation! thanks United!

April 22, 2026 was the day the Alaska Eskimo and the Hawaiian Pualani officially married.... and…read morethis here is an update to my skimpy review of yesterday. Continuing on, the transition has not been the easiest I'm sure for the traveler, the airline employees and all others who were involved however slight in this marriage of Pualani and the Eskimo. The backhouse infrastructure is in full force and effect, and very noticeable starting with the reservation and check in processes. The combination of backhouse staffing was in the works over the past few years and has now come full circle. The jury is out still and all we can do is cross our fingers and hope for the best. The front of the house still uses the Pualani logo and designs in the terminal and on the flights (my first review outlines this) Gate and boarding area for interisland and domestic flights remain the same (so far). For the Hawaiian traveler, you will have many more options with Alaska especially on the domestic front. For the Alaska traveler, it's much easier now for you to visit the land of Aloha.! Happy Traveling (ps- 4th star for the unending dedication by the remaining Hawaiian Employee Alumi)

I'm not usually one to complain, but I felt this experience was worth sharing…read more While flying from Portland to Honolulu, I listened to a presentation about the Atmos credit card. The offer sounded very attractive: sign up for the card and receive 85,000 bonus points after meeting what was described as a relatively small spending requirement. Based on that information, I applied for the card when I got home. About two weeks later, I called customer service to ask about the bonus points. The first representative told me I needed to spend $4,000 to qualify. Later, another representative gave me different information, saying I should wait one or two billing cycles, or two to four weeks, for the points to appear. What makes this especially frustrating is that I previously had a Hawaiian Airlines credit card and membership and never had any issues. Everything was straightforward, and the benefits were delivered as promised. At this point, I'm confused about the requirements and timeline. I hope the bonus points arrive soon, but the information presented on the airplane does not seem to match the information I received afterward from customer service. I'm sharing this experience so others can carefully review the terms and conditions and know exactly what is required before applying.

I like this airport lounge. There is usually a hot food choice or two, Fruit and some sort of…read morevegetarian dish (tofu poke). There are always croissants, cinnamon roles, ramen noodles with hot water. There is a bar. The lounge has a lot of seating area and it is all comfortable seating. The staff here is very polite. The travelers are a mix but usually tend to have a lot more Japanese travelers. The restrooms have the are very clean and have bidet toilets. I don't drink caffeine and there is no decaf options for coffee. The view into the garden is excellent. Good space for an airport lounge.

Food is meh. They have a pancake maker that was interesting. Very spacious with a nice view of…read morethe garden. Alcohol choices were decent. Staff were friendly and the lounge was very clean. Bathrooms are dated. Bidets in each stall.