1. Hawaiian Airlines

    1. Hawaiian Airlines

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    Honolulu, HI

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    Hawaiian Airlines

    2.2 (2.6k reviews)
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    Meenakshi T.

    We flew Hawaiian Airlines first class, nonstop from Honolulu to San Francisco, and the onboard experience was easily 5 stars. Our flight was delayed, but once we got going it really felt like they were making every effort to make up some of that time. The crew was warm, relaxed and attentive, and everyone genuinely seemed to have that hang loose Hawaii vibe. A pretty lovely way to end a Hawaii trip. Even the security line, which was long and wound around forever, moved surprisingly efficiently. My one gripe: no practical lounge access with our first-class tickets. Our flight left from Terminal 2 and the lounge was in Terminal 1. For a first-class ticket, that was disappointing and is basically where my missing star went. So, 5 stars for the flight and crew, minus one for the lounge situation. And yes, I would happily fly Hawaiian again.

    Craig T.

    Update review on my Hawaiian Airlines/Alaska Airlines. Since now they merged and owned by Alaska . My buddy and I used mileage for a business class upgrade on the flight from Las Vegas to Honolulu . It was well worth it since we were on the 6:25pm arrival @ 9:45pm in Honolulu. Hawaiian/Alaska uses an Airbus 320 aircraft so in the business class they have the lie flat seats so you can literally lie flat and sleep on the plane which I did . I drove my buddy around the whole 3 days stay in Las Vegas so I was tired . Since my friend never eats on the plane he advised the flight attendant that I'll be eating his meal . That was great I can experience both of the entrees lol I pre- order my meal it was miso braised beef with vegetables and a salad with dessert . The beef was very tender and flavorful. My buddy ordered the truffle risotto cakes . I preferred my meal because the truffle risotto cake had no taste and it was more of a vegetarian entree. Overall it was a great experience to travel like a VIP once in a while. Support local

    Sogol G.

    I had to call 1.888.672.0350 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.888.672.0350 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

    frances t.

    I had to call (1.888.672.0350) to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.888.672.0350 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

    I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady
    Chelsey F.

    I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

    I had to call 1.844-239-0422 to make our reservation because the app wouldn't let me book a room for the same night after midnight.
    al t.

    I had to call 1.844-239-0422 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.844-239-0422 to make our reservation because the app wouldn't allow me to book a room for the same night after midnight. The woman who answered was absolutely wonderful--friendly, efficient, and very helpful. Sadly, I didn't catch her name, but she made the reservation for us, gave us clear directions to the property since it's a little difficult to find, and made the check-in process quick and easy when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

    I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady
    Crystal P.

    I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

    I had to call 1.855-5103-558 to make our reservation because the app wouldn't let me book a room for the same night after midnight.
    Jim V.

    I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.855.510.3558 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

    Abi T.

    I had to call 1.877.370.7006 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.877.370.7006 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

    Gail U.

    This review is only for the area of Gate 15 and 16 on the top area before you approach your boarding gates. What a welcome surprise to see the remodeled waiting area. They splurged on long comfy sturdy couches with charging stations below. Saw several passengers take advantage of the ability to sprawl out and take a quick cat nap. There are also new white seating arrangements for single to groups of 4 with tables in front and even hassocks to elevate your feet if you're so inclined. If there were charging ability for these too it would be excellent. Great job Hawaiian Airlines. Much appreciated for the upgraded waiting area for A15 and 16.

    Overpriced, but makes the flight faster. Bought three items for about $30.
    AmberAyame T.

    I've only been flying Hawaiian and Alaska lately. I like everything about the experience a lot more than other airlines. We upgrade our seats to the level right below first class. Worth it for the extra room and for the ability to choose your most desired seat(s). I love the staff for Hawaiian. The wifi always works fast w no fuss and the restrooms on board are always very clean. I don't think first class for a 5 hr flight is ever worth it, like. Even if I had big money like Bezos money- I just couldn't justify first class on a 5 hr flight when these premium or whatever they're called, seats are pretty comfortable lol...

    I love a window wing seat (04/24/26). @HawaiianAirlines @DanielKInouyeAirport #HNL #Honolulu #Traveling
    Jeff B.

    (Traveled 04/24/26 FR @ 12:39pm and several times before): Aloha and how are ya!? I've been a fan of Hawaiian Airlines to/from Honolulu (HNL) and the Hawaii inter-islands ever since I was a kid, but I have recently utilized Alaska Airlines and Southwest Airlines, respectively, because of cheaper and more flights. Now that Alaska and Hawaiian merged in 2024 and ultimately combined to create the Atmos Rewards loyalty program, it made it possible to carry over any mileage points I had. This was my story: PURCHASE(S) One-Way Nonstop Coach Airfare ($84.90): Since I booked the flight two months before its departure, this fare was a bit out of my comfort level of $60.00 for any one-way Hawaii inter-island air travel during the high season (spring break months). On an afternoon flight out of Honolulu (Oah'u) HNL that arrived in Lihue (Kaua'i) LIH around 1:03pm the same day, the nonstop flight departed a tad late but still arrived on-time. Checked Luggage (N/A): Thankfully, I traveled light and only had a carry-on and backpack. Otherwise, they customarily charged $30.00-$40.00/bag. FLIGHT EXPERIENCE ~Check-in: I checked-in through their app 24-hours prior, had my QR code boarding pass saved to my Google Wallet, and traveled with only a carry-on and backpack, so I was ready to go! Then, it was off to the security checkpoints and through the necessary TSA pleasantries...which surprisingly went quickly thanks to my TSA Precheck and Global Entry status. Once that was done, I headed toward my plane's gate with the excitement that always came when leaving on a vacation - sweet! ~Seat 24F Window: It generally was the same sardine can like all airplanes these days, so unless you were in Business or First Class you got to know your neighbors to the left, right, front, and back of you! However, on this particular aircraft, the Coach seats had some room, and I was able to daydream out of the wing window. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=48&select=6GjE8m0_qWw5FmPgMeREKw ~In-flight Meals/Snacks (Varied; only snacks this instance): The drink cart came out once we were at cruising altitude. Alcohol and certain kinds of food were made available for purchase. I normally didn't purchase such things on a flight. Thankfully, they provided a COMP drink (I chose a passionfruit guava orange juice 4floz oz juice) before the landing gear started to come down on the approach. ~Lavatory: These were located towards the front and at the back of the plane. Because of the short flight, I had no need for them. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. On this particular aircraft, none of the seats had video monitors. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. Because of the short inter-island flight time, the attendants came around once for drinks and then for trash collection. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I traveled through and had no need to park (I was dropped off). However, the airport offered onsite parking garages with rates that varied depending on length of stay from FREE (less than 15 minutes) and around $1.00 (16-30 minutes) to a range of $27.00/daily maximum (8+ hours). Because my gate was located within Terminal 1 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 1 (specifically Gate 15), filled with several other gates, plenty of reasonably-priced eateries and duty-free shops, and many monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=48&select=V9D7TPW92BOlmwH90y4CVQ ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way nonstop flight on Hawaiian Airlines out of HNL was fine and got me there safely which truthfully was all that mattered to me on any domestic or inter-island (as in this case) flights. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $85.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS

    Classic Snack Box
    Courtney O.

    Last week was the first time my family and I had ever flown on Hawaiian Airlines - we were headed from Honolulu to Sacramento. What a great airline! Checking in at 10am went fairly smoothly and the airline staff were friendly - I also thought they communicated great while at the gate! I also love that Hawaiian Airline has assigned seats - I hate feeling rushed especially when flying with family. It's nice to know that we aren't having to look for 3 seats together once we are on the plane. The airplane was huge - 8 seats in each row! 2 on either side of the windows and 4 in the center. They also have screens in front of each seat that plays all of the airline information plus the safety procedures. I actually enjoyed this more rather than watching someone play with the floatation device and seatbelt. You could also watch the progress of the flight - how fast we were flying, the elevation, the temperature and the time left until we reached our destination. The screens offered free movies and TV shows, you will need to bring plug in headphones or an adapter in order to listen though, but they do offer plug in headphones for $4. Not only do they offer free drinks (including a complimentary cocktail), a free snack and a sweet treat - they also come around with a menu where you can buy additional snack boxes - we bought one that included crackers, hummus, nuts and a granola bar. On the way to Sacramento, we were given a pesto, chicken and cheese hot pocket type of sandwich that was pretty good and a Honolulu Cookie. We felt spoiled! Flight attendants were friendly and they even walked up and down the aisles offering water periodically - they were great at collecting trash multiple times too. I also liked having multiple bathrooms available on the plane for our 5 hour flight and you could visit their attendant compartments at any time to get more snacks and drinks instead of waiting for them to come around. Also, the free WiFi is amazing and you can still text while in airplane mode! I can't wait to book another flight with Hawaiian Airlines!

    Short ribs first class

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    Never again. Cancellations on the way to and back to with no explanation. Flights took longer than what I paid for.

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    Page 1 of 67

    Hawaiian Airlines Reviews in Other Languages

    Ask the Community - Hawaiian Airlines

    How can I speak to a flight representative quickly?

    I had to call 1.855.830.5723 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient.

    How can I speak to a flight representative quickly?

    I had to call Hawaiian Airlines customer service at 1.855.505.4855 because the app wouldn’t let me make a same-night reservation after midnight. The woman who answered was honestly great. She was friendly, patient, and really helpful, and she got… 

    How can I get in touch with a flight representative quickly?

    I had to call Hawaiian customer service at 1.855.265.3023 because the app wouldn’t let me make a same-night reservation after midnight. The woman who answered was honestly great. She was friendly, patient, and really helpful, and she got everything… 

    How can I get in touch with a flight representative quickly?

    I had to call Hawaiian customer service at 1.844.570.5432 because the app wouldn’t let me make a same-night reservation after midnight. The woman who answered was honestly great. She was friendly, patient, and really helpful, and she got everything… 

    How can I speak to a flight representative quickly?

    SEFAEG

    How do I speak to a flight representative Quick?

    The Hawaiian Airlines main customer service number is 1 855 526 0099 This number is available 24/7 for booking, changes, and support, AM–11 PM USA time.

    How can I speak to a flight representative quickly?

    Will there website ever going to be fixed so that you can choose seats before paying?

    I have flown on them six times and never had any problem picking my seats. Most of the time I sit first class if not available I would do the premium right behind first. Never had a problem in the last 5 years

    Why do boarding passes say "priority" When you purchase an extra comfort seat? Do you board earlier than the zone on your ticket?

    Yes. You usually board right after 1st class and anyone with disabilities. It also gives you first dibs on overhead storage.… 

    How many flights does Hawaii Airlines have in USA?

    Doesn't matter. Hawaiian Airlines likes to cancel flights or delay them for hours.

    What is the baggage policy?

    They will take your baggage you check and lose it. Then you'll have to fly to a different island to reclaim it or pay FedEx to ship it for more than the price of your plane ticket.

    Can I bring a 3'6" beach umbrella as a carry on?

    Does HAL still offer first class upgrade on the day of travel for $250 for N America flights?

    They do a 'bargain with us' option. I will honestly say, I have always loved their service however the amenities in the brand new terminal are awful.

    Has anyone flown a pet from Hawaii to California, How was your experience?

    From Hawaii to Cali- make res with Hawaiian make sure you have vet papers . Not as strict as if you want to bring your pets back from California, you will need to make sure it had proper and clearance or it will be quarantined. Summer time schedule… 

    Does first class offer vegetarian options?

    Honestly, the meals in Business have become so bad in past 4 + years (since chef Chai) that I have begun to bring my own food. But I can answer that on international flights you can request special meals, e.g., Japanese vs. Western and I believe… 

    Is it worth paying the extra leg room from SF to HNL?

    You can checkin 24 hours before your flight. Checkin online and select seat upgrades. Totally worth it for $50/seat upgrade for more leg/tummy room. The upgraded seats are the EXIT rows. It was Row 26 for my plane. Usually I can't use the table… 

    Anyone who has paid for extra comfort, did you get a priority line pass for TSA? The website says your entitled, but last trip I took n paid for extra comfort, the gate lady said the extra comfort doesn't get priority line for TSA?

    paying for extra comfort is independent of priority line pass for TSA

    Does flight 50 hnl-jfk have lie flat seats in first class?

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    Review Highlights - Hawaiian Airlines

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    Southwest Airlines - Cloudy skies.

    Southwest Airlines

    2.9(143 reviews)
    0.0 mi

    Welcome to Southwest WN1902 - our inter island (hip) hop flight to Hilo - this quick one hour…read moreflight ferried passengers from HNL to Hilo - the island home of Volcanos National Park and the famous lodge at the park where we will be staying tonight. Thanks Southwest for the quick run over to Hilo and the opportunity to fly safe and sound with the jets that started it all at Love Field in big D (my birthplace)!

    (Traveled 04/30/26 TH @ 8:50pm and many times before): This time, I was returning to the…read moresouthwest-esque from Hawai'i, but not at a very friendly price! I recently flew one-way with Southwest Airlines from Daniel K. Inouye International Airport (HNL) Terminal 2 to Los Angeles International Airport (LAX). They had been my favorite domestic carrier for years (I wished they flew internationally!) until Alaska Airlines dethroned them with more routes. Southwest Airlines cornered the southwest and west coast air traffic markets, respectively, and have flown them for business and pleasure. Did this airline still rule the southwest skies!? PURCHASE(S) One-Way Wanna-Get-Away Airfare ($253.10): Nowadays, I booked one-way flights because I usually had more flexibility when I needed to return. However, in this particular case, I needed to be back in Los Angeles for a work event the next afternoon. Since I booked the flight less than three weeks before its departure, I was basically screwed for domestic air travel during the medium season (I returned right after the spring break window). On a red-eye direct flight that arrived in Los Angeles around 5:30am the next morning, it allowed me enough time to get home, get ready, and get to my work event. Checked Luggage (Varied; N/A this instance): This once FREE amenity has since been removed and now was a paid expense. I traveled very light, especially for a quick trip such as this, so I only had a carry-on and backpack. FLIGHT EXPERIENCE ~Check-in: I checked-in online 24-hours prior (Group 3), had my QR code boarding pass on their app, and traveled with only a carryon and backpack, so I was ready to go! I had Global Entry & TSA PreCheck, so my time with security checkpoints and the necessary TSA pleasantries was efficient and minimal. When it was time, passengers were queued-up in order of their boarding group (i.e. A/B/C). The flight felt like it arrived shortly after it departed. ~Seat(s): 27A Window - Come on, it was the same sardine can like all airplanes these days. Recently, Southwest Airlines started assigning seats, so it was no longer a free-for-all once you boarded the plane. I always favored a window seat towards the back of the plane close to the restroom and snacks. I was lucky enough to almost get exactly that! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=mPgY2GS6Z8NBlgeqkY9tkw ~In-flight Meals (Varied; FREE this instance): I opted for my normal Seagram's Ginger Ale and this time a bag of almonds https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=72&select=5-89IYcr8bJRpTt-GoMSwg on Southwest Airlines that I loved. ~Lavatory: I'd done my business at the terminal before we left, so I had no idea of the condition of the restroom closest to me. ~Service & Amenities: All uniformly-dressed flight attendants were adequate and spoke perfect English. None of the seats had video monitors for movie/show watching, music listening, and games playing. The seats themselves were roomy enough. No blankets, headphones, or pillows were provided. The drink/snack cart rolled out shortly after the plane leveled off after takeoff. There were no carry-on baggage fees. PARKING (Varied; N/A this instance): I traveled through and had no need to park (I was dropped off). However, the airport offered onsite parking garages with rates that varied depending on length of stay from FREE (less than 15 minutes) and around $1.00 (16-30 minutes) to a range of $27.00/daily maximum (8+ hours). Because my gate was located within Terminal 1 of departing flights, you had to already be an outgoing or incoming passenger to even get here, so parking would be a moot point. ATMOSPHERE, DÉCOR, AMBIENCE Located deep into Terminal 2 (specifically near Gates E4-E10) filled with several gates, plenty of reasonably-priced eateries and duty-free shops, and a handful of monitors as you passed them along the way. There were sufficient places to sit in the terminal with plenty of natural and electric lighting. Once on the airplane, it seemed like any other, so nothing really needed to be said or seen here, but I wished I recalled the type of plane since I was nerdy like that! ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. I liked to be unencumbered and unfettered, so the least amount of clothing, especially while I traveled through an airport, the better! OVERALL My one-way non-stop flight on Southwest Airlines out of Honolulu (HNL) was fine and got me to Los Angeles (LAX) safely which truthfully was all that mattered to me on any flights. I wished there were seat video monitors that helped pass the time. In any case, I'd fly and recommend them again. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $253.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice...AMEX! 4.0 STARS

    Photos
    Southwest Airlines - This is the gorgeous Lorelle

    This is the gorgeous Lorelle

    Southwest Airlines - Great info.

    Great info.

    Southwest Airlines - Snacks & drinks served on my Honolulu trip - Round 2 are these brownie brittles.  :D

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    Snacks & drinks served on my Honolulu trip - Round 2 are these brownie brittles. :D

    United Airlines - Waiting for my flight to Houston.......

    United Airlines

    1.8(390 reviews)
    0.1 mi

    I fly a lot and many times use United. Their First Class is hit or miss and is really outdated on…read moremany of their planes. There's precious few flights that offer the full lay down "pods". But even what's offered is much more comfortable than coach...! The service seems to be decent. I occasionally get a truculent stewardess that seems to feel they need to exercise their irrational rage on unsuspecting travelers. It rankles. But mostly the service has been decent. Their partner ANA is much more fancy and takes service & in-flight meals to a whole new level...! Consider ANA if it's an option! I have noticed that the menu choices have greatly expanded when offered to pick your meal pre-flight. This is good and now fits a litany of different dietary needs.

    Flights, transparency, and communication within considerate reasonable timing …read more I had booked a flight months prior to date of when I'm supposed to leave. My son's graduation was the filling day late afternoon in LasVegas. Timing was set perfectly. My daughter and I sat at our gate 2 hours before departure planned. An hour before scheduled time to leave I got a text for delayed flight for 16 hours!!! No United worker was there at the gate or desk to speak with, phone calls had me on wait for more than 45 min. I walked to every airline looking for a flight and it was all too late to book. I took the earliest available flight and missed my son's graduation! thanks United!

    Photos
    United Airlines - Hnl- Lax

    Hnl- Lax

    United Airlines - On board...

    On board...

    United Airlines - View walking to Terminal 2

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    View walking to Terminal 2

    Alaska Airlines - Ticketing area... no one is there at 3pm

    Alaska Airlines

    2.6(228 reviews)
    0.1 mi

    I had to call 1.877.860.7186 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.877.860.7186 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

    They don't offer movies, wifi is $9…read more You need to order your food in advance, do it early, as they tend to sell out about a couple of days before your trip, if you are a Huakai member, you will receive 2 meals at no charge. As for the meals, well can't complain as it was free. Mister and I got the mac and cheese, roast beef sandwich, and pb & j sandwich. It was okay, nothing good about it to share. They bought Hawaiian Airlines, the aloha is gone.

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    Alaska Airlines
    Alaska Airlines
    Alaska Airlines

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    Philippine Airlines

    Philippine Airlines

    2.5(21 reviews)
    0.0 mi

    *Full Disclosure* Yelp is not available in Thailand, but is present in The Philippines…read more These flights were from HNL-MNL on 04/13/23, MNL-BKK on 04/14/23. A week later BKK-MNL on 04/20/24 and return flight MNL-HNL on 04/27/23. All my reviews in Thailand are on my Tripadvisor account. Me and my other half's last time flying on PAL was Precovid Feb 2020. Not only they are The Philippines Flagship Carrier, they are the oldest airline in Asia. Although they can get you to major destinations across Asia and all ASEAN countries, they aren't in Alliance with other major airline carriers. Booking online was easy. Upon waking up that morning prior to departure, I noticed the flight was delayed by 1 1/2 hours. Which gave ample time to make our way to the airport to grab a bite and coffee before boarding the plane. Online check-in was successful, with 3 hours check-in time, it was sufficient. Having Global Entry membership allows you to expedite security via TSA Precheck only in Honolulu and other US Airports. I must say, that the ground staff from check-in to boarding were efficient and friendly. One piece of information I failed to pack was my Vaccination card or take a photo of both front and back of the card. My fault, I assumed restrictions were lowered and didn't do my proper research prior to the flight. The customer service agent just checked me in and I had the choice of heading back home to pick up my vax card, or chance myself when entering The Philippines without proof of vaccination. Thailand dropped all restrictions from our previous visit Fall of last year. As a foreign traveler entering The Philippines, you're required to complete your eTravel registration to declare proof of vaccination, similar to when entering Japan when proof of vaccination was required. When complete, the website will issue a QR Code prior to entering the country. Service onboard was excellent. Available onboard entertainment on each seat back screens. Being seated in Economy Class, I noticed both lunch and dinner meals includes silverware. For long-haul flights, I'm content. Between Honolulu and Manila, onboard amenities were a pillow & blanket, toothbrush, earphones, two complimentary meals including a mid flight snack, alcohol including red or white wine, beer and other nonalcoholic beverages. Between Manila and Bangkok, it was almost the same. No amenity's were provided on a A321 and each seat back had no inflight screen monitors. But there was a dinner served on the flight going to BKK. Lunch on the return, and free inflight entertainment on each seatback furnished by an A330-300 aircraft. PAL occupies Terminals 1&2 at Manila International Airport(NAIA). When transferring between terminals, it was a bit of organized chaos. What the customer service agent in Honolulu advised us that our checked luggages would automatically transfer between MNL & BKK. Both us and a Thai passenger didn't have faith that our bags would make it through to our final destination. We all had to double check over and over. There was an airport transfer that would shuttle passengers from T1 to T2 without leaving the airport premises. You're escorted by a ticket agent to bypass immigration and customs, and it's required you pass through another security screening as if you are entering an airport for the first time, very similar to making a transit at Incheon Airport. It's not an huge airport like Haneda Airport, but every single person onboard and in NAIA are English friendly, and the most helpful and friendliest airline personnel I've ever come across! Maybe in the future if booked in Business Class, I'd update my review for later.

    Flying Internationally…read more.. My friend asked me if I wanted to go on vacation with her. Right away, I said, "Sure!" She sent me her itinerary and I booked online (through CheapOair) the exact same trip that she did. We weren't able to sit next to each other because we checked in separately, but when we reached Manila, we changed our seats to sit together for the second leg of our trip. Service was very professional and friendly. Staff were polite and helpful. I asked for a can of Coke twice (instead of getting a cup) and they gave it to me - with a cup of ice - no problem! I was really happy with all of the free stuff! Besides 2 meals (choice of Western or Filipino) and a snack of ham and cheese sandwich, we got free headphones, movies (I watched (About Time), television shows (finally saw Fresh Off The Boat), music (I listened to Kenny Loggins), house slippers, and a pouch filled with eye mask, socks, and toothbrush/toothpaste. Wow! The air conditioning on the plane was great! I used my jacket and even put their thin blanket on my lap and used the pillow on my back. Overall, we had a great experience and I look forward to flying Philippine Airlines again!

    Photos
    Philippine Airlines - Economy, not bad. No power outlets, just USB-A port.

    Economy, not bad. No power outlets, just USB-A port.

    Philippine Airlines
    Philippine Airlines

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    Zipair Tokyo

    Zipair Tokyo

    2.6(8 reviews)
    1.0 mi

    I had to call 1.929.224.5000 to make our reservation because the app wouldn't let me book a…read moreroom for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.929.224.5000 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

    A very affordable option for anyone traveling to Asia. No-frills airline with Ala-carte options…read morefor food, comfort, seating etc. There's something about the Asian airlines that still offers exceptional service for travelers on a budget. I would take ANY of the Asian airlines over the other airlines whether your traveling to Asia or domestic flights.

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    Zipair Tokyo
    Zipair Tokyo - Best to figure out the web check-in the night before = no line to check in!

    Best to figure out the web check-in the night before = no line to check in!

    Zipair Tokyo - Hayashi Beef (meal add-on)

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    Hayashi Beef (meal add-on)

    Delta Air Lines - 8 am flight

    Delta Air Lines

    2.6(182 reviews)
    0.0 mi

    Joseph Wong shout to you for superior customer service and check in. You made my solo trip w/my…read moretoddler so much more manageable. Mahalo for going above and beyond.

    My recent trip from Chicago (ORD) to Kona, HI started off rocky with several cancellations and…read morerebooking issues, but I have to give major credit to the teams who stepped up and turned the situation around. After the initial cancellations, we were rebooked on United for the first leg to LAX -- and that ended up being an excellent flight. The service was smooth, professional, and truly exceeded expectations. The crew was attentive, the aircraft was comfortable, and the overall experience immediately relieved a lot of the stress from the earlier disruptions. From LAX, we switched back to Delta for the next leg to Honolulu. Delta went above and beyond to make the delay easier on us: * Overnight hotel accommodations provided * Food vouchers covered meals * Uber transportation to and from the airport was arranged Those extra steps made a huge difference and showed a real commitment to customer care. By the time we boarded the final leg of our journey, everything felt seamless again. What started as a frustrating travel day truly turned into a reminder of how great airline service can be when teams go the extra mile. Huge thanks to both United and Delta for making sure we were taken care of every step of the way. We finally arrived in Kona with our spirits high and gratitude even higher. Highly recommend -- top-notch service all around.

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    Delta Air Lines - Proper dinner on the plane.

    Proper dinner on the plane.

    Delta Air Lines - Early morning flight

    Early morning flight

    Delta Air Lines

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    Daniel K Inouye International Airport - HNL - Aperol spritz

    Daniel K Inouye International Airport - HNL

    2.9(2.6k reviews)
    1.0 mi

    Some improvements made, and some suggestions:…read more I have to say over the past few years, thankfully the number of restrooms in the airport has increased. Much easier and don't have to walk or hunt for a restroom as much as before. In Terminal 1, it is nice that got more comfortable furniture to sit on after getting my coffee from the Starbucks. I really do wish there was a better indicator which security checkpoints are open. Especially in the early hours at Terminal 2. Walk one direction, only to find that it is closed, so sometimes have to backtrack to find one that is open. I totally get that at some hours, it may not make sense to staff all the checkpoints if the demand is lower, but it sure would be nice to look at something and it tells me which one I should go to. For the signs on the ground floor that directs people to the ride share and other places, it references the baggage claim numbers. It might be easier if the signs point people the column numbers, as those are highly visible and don't have to hunt for the baggage claim number signs from the street/curb area.

    Easy to get in and out and great destination airport as those go!…read more Friendly folks and helpful folks too! American did a great job getting us to HNL safe and sound! Thanks HNL & AA!

    Photos
    Daniel K Inouye International Airport - HNL - Office replica of the late U.S. Senator Daniel K. Inouye display at the Daniel K. Inouye International Airport - HNL

    Office replica of the late U.S. Senator Daniel K. Inouye display at the Daniel K. Inouye International Airport - HNL

    Daniel K Inouye International Airport - HNL - New Anti-Flood Decorations at the C Gates.

    New Anti-Flood Decorations at the C Gates.

    Daniel K Inouye International Airport - HNL - E Gate Area at HNL

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    E Gate Area at HNL

    Hilton Hawaiian Village Waikiki Beach Resort - Hilton Hawaiian Village

    Hilton Hawaiian Village Waikiki Beach Resort

    3.1(3.2k reviews)
    6.3 miWaikiki
    $$$

    The last time we stayed here, we were in the Rainbow Tower. This time, we stayed in the Tapa Tower…read more As always, the staff was friendly, helpful, and provided excellent service. My biggest issue with the hotel is that it's showing its age. The rooms and facilities feel outdated, and I don't think the current room rates reflect the condition of the property. Also, if you're looking to save on parking, park by the pier instead. It's much more affordable than paying the hotel's $65 per day parking fee.

    All I have to say is be VERY careful what room you think you're booking here as the pictures they…read moreadvertise are not the rooms with the views you end up getting. You can tell by the manager's responses to all of the negative reviews here that there is no desire to make any negative experiences right for the customer. There is an apology that it didn't live up to standard and an "I hope you give us a try next time". Let that be the baseline for the customer service you'll receive if you choose to stay at this hotel. We arrived in late July with our friend and two young kids. We get to our "ocean view" at the Rainbow Tower which we paid extra for only to find a gigantic tree blocking the view we believed we paid for. We called to the front desk and Annie very rudely dismissed us before telling us to come downstairs to prove that our view wasn't as the pictures showed when we booked it. She told us to head down to the Mail Drop line and when we got there we're told we were at the wrong place. We then argued with a manager (can't remember her name anymore) for I'd say a good hour. First, we were actually told the manager bounces between towers and wasn't at the Rainbow Tower which ended up being untrue as we saw her in the back when we came down and she ended up being the one to talk to us. We asked to be moved to a different room and we were told this very partial ocean view we got with the room we paid for titled "ocean view" was exactly what we paid for because if we wanted an ocean view we had to book "ocean front". Yet, if you book an ocean view room on their website or through Expedia, the view they advertise is a full ocean view. We definitely felt gaslit and like we were crazy for asking to be moved to a room we paid for. They finally agreed to move us to a "lagoon view" saying they didn't have any ocean front rooms because they're so busy that they're full 365 days of the year. (Meaning they don't really need our business, I'm guessing.) We were not happy with the lagoon view because we paid for an ocean view, but we ultimately had no choice but to concede and they said they would reimburse our resort fees. What's sad is that the employee knew how to work the system more than the manager. Also, another man came down with the same complaints as us, but no employees acknowledged him so he waved his hand, and stormed off. It's been over a month since this happened, and my friend who booked separately from us (who had the same issue) has yet to receive her reimbursement. They said they mailed the check and she never received it. She's been calling them and has received no reply. The elevator situation at the Rainbow Tower is also horrible. Supposedly, they're working out the kinks, but be prepared for long waits and very crowded elevators when you want to go anywhere. Another tip if you choose to stay here. Do NOT bother paying for the cabana at the Tapa pool. We did and no one walks you to the cabana. They tell you to open it up and set it up yourself after they hand you a few waters at the towel stand. There's no food or drink service, and you have to go to the bar next to it to get your food or drinks. It's also very isolated from anything fun. We booked 2 Casabellas at the Super Pool the next day. They were cheaper and MUCH better. They had food and drink service and the server was awesome and the towel desk takes you to them and opens them up for you. Cabanas are a bust and a total waste of money. Overall, the customer service at this hotel is awful and I can only assume it's because they don't need our business since they're full 365 days a year... as they informed us. The nice thing about the hotel is that it has shops and restaurants attached, but it's extremely crowded. Do yourself a favor and book elsewhere.

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    Hilton Hawaiian Village Waikiki Beach Resort - Paradise Pool

    Paradise Pool

    Hilton Hawaiian Village Waikiki Beach Resort - Super Pool and Beach

    Super Pool and Beach

    Hilton Hawaiian Village Waikiki Beach Resort - Lagoon, Waikiki Beach and Rainbow Tower

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    Lagoon, Waikiki Beach and Rainbow Tower

    Daniel K. Inouye International Airport - Terminal 1 - 5/19/22

    Daniel K. Inouye International Airport - Terminal 1

    3.1(243 reviews)
    0.4 mi

    Hawaiian Airlines is the worst airline organization I have ever seen in my entire life. I will…read morestand by that statement until the day I die. I have traveled across the Middle East, Europe, and Africa. I have flown to more countries than I can count. I've gone through airports with insecure systems, airports where absolutely zero English was spoken, and somehow still managed to check my bags and get my items where they needed to go. This is not a personal opinion. This is a fact based on experience. Hawaiian Airlines is the most disorganized airline I have ever seen in my life, and honestly, I could see them going out of business. As you can see from the pictures, there is absolutely nobody assisting customers. I don't know if they are short-staffed because they refuse to hire people or refuse to pay decent wages, but nobody is there to help because the employees themselves appear overwhelmed with responsibility. Secondly, you have to wait in a completely separate line just to get your bags tagged. If the system fails and doesn't allow you to check in properly, you have to restart the entire process from the beginning. Then, after finally tagging your bags, there is another completely separate line just to drop the bags off. If something goes wrong again, you are sent all the way back to the beginning. It makes absolutely no sense. You know the system where you get your bag tag and boarding pass, then drop your bags? The system used by 99.9% of airlines? I assume Hawaiian Airlines leadership said, "I have an idea. I'm going to make this whole system complicated and confusing for my customers." There are multiple breakdowns in this entire process. You have five employees running back and forth trying to help move bags, but only one main line that splits into two checkpoints for customers trying to check in. Instead of having workers properly stationed at counters assisting customers with bag weighing and bag drop, they have thousands of kiosks with nobody available to help anyone use them. Customers are left standing around trying to figure out broken computer systems that do not scan properly, do not recognize confirmation codes, and constantly fail during check-in. It is a complete mess. I will say this: the flight attendants were very nice, the plane itself was wonderful, and the staff assisting once I finally made it to the front were helpful. But the entire experience beforehand was unnecessarily complicated for absolutely no reason. There are actual classes and professional systems dedicated to organization and customer flow, and Hawaiian Airlines would greatly benefit from them because they are completely failing in this aspect. Lastly, Hawaiian Airlines needs to get its shit together.

    I have been to this airport a total of 6 times in my life, 4 of which I was just a teenager. Many…read morethings have changed since the last time I was here to this trip. There is quite a distance from the gates to baggage check. With the storm being fully active when we landed (late due to delay) with part of the airport passage ways being open air, there was flooding in certain areas between the gates and baggage claim. Our baggage came down rather quickly and we were greeted with Leis & a shuttle to our hotel. Though some of the areas were wet and flooded, this airport is really well run. Even upon our return to head back to the mainland, TSA lines were not outrageous and fairly quick to get through security. One thing we did notice when flying out of this airport was that all carry on baggage must go through an additional xray machine right before boarding, this is an agriculture check - which takes boarding the plane take slightly longer than other airports. Even with the added step getting through the airport was a breeze.

    Photos
    Daniel K. Inouye International Airport - Terminal 1 - 7.9.24

    7.9.24

    Daniel K. Inouye International Airport - Terminal 1 - 10.28.24 Aloha!

    10.28.24 Aloha!

    Daniel K. Inouye International Airport - Terminal 1 - 5/19/22 Waiting in line to place my pink drink order

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    5/19/22 Waiting in line to place my pink drink order

    Hawaiian Airlines - airlines - Updated September 2026

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