I had to change doctors but this office always gives great service. My Dr. Susmitha Narayanan is…read morethe greatest. I hated to change but I had to because they didn't take my insurance. That was my fault not Harrisburg Family's Physicians. She takes time to listen and understands what you are going through. I hope to be able to fix my insurance next year and get her back as my doctor. If you need a doctor she is one of the best. She is a 12 on a 10 scale. Respectfully, David Brian Matheny 6-29-2022

I have been coming here for 5 years…read more Dr. Blanks and the staff have always taken great care of me. She listens to my concerns, and will prescribe the meds I request within reason.

Drs are great. - Unfortunately the staff are grossly incompetent and could absolutely care less…read moreabout you once they have your money. - last year they jerked us around for 11 months, before I finally got back nearly $1,000 for double payment on an invoice. The woman forgot to submit the claim, lied about it, insisted on getting paid directly, then when they got paid from my insurance it took them 6 months to reimburse us. Absolute idiots.

Worst eye doctor in Charlotte. Charged me $293 after insurance for one eye exam. Unless you are…read moregetting some special discount from this business Do Not Go Here!

I was here recently for a bartholian gland cyst, embarrassing case for me but they made me feel…read morecomfortable and cared for. The nurse was very knowledgeable and gave me care options and I was able to get relief from the pain by the next day :) Not to mention the service was so quick and smooth, I was in and out within an hour maybe? 2-3 pm

Caring providers and staff! Excellent service and staff!! Great Lab techs Thanks so much!!read more

I rarely leave negative reviews, but my experience with this office was extremely frustrating…read more After moving to North Carolina, I needed help continuing a medication that I had already been taking successfully. I spent over a month trying to get answers about a prior authorization. During that time, I repeatedly followed up with the office and my insurance company, but I never received clear communication about what was happening. What was most frustrating was that I was told they were still waiting on insurance, yet when I switched to a different provider, the new office was able to submit a prior authorization and receive a determination very quickly. That left me questioning whether my case had been handled appropriately in the first place. The final phone call was what made me decide to leave the practice. When I called for an update, I was told that I was "the only one" having this issue and that everyone else was getting approved quickly. As a patient who had spent weeks trying to get answers, I found that response dismissive and unhelpful. Instead of feeling heard, I felt blamed for a situation that was already stressful. Patients dealing with insurance issues need communication, transparency, and follow-through. Unfortunately, that was not my experience here. I ultimately had to find another provider because I no longer felt confident that my concerns were being taken seriously. I hope the office improves its communication with patients, especially when prior authorizations and time-sensitive medications are involved.

I was seen early by Dr. Joseph for an infected cut and she was very professional and friendly. I…read morewas treated, had prescriptions waiting for me at CVS and was out the door in under 20 minutes!

I was a long time patient of Dr Katibah, as was my father. He really takes his time to understand…read moreyou and listen. He will keep working on solutions if you have a medical issue. As another said, his office is not the typical doctor office of the 2000's but more like the doctor's office of the 1950's or 60's. Bottom line, he really cares about the patient and giving quality care.

Wonderful doctor, superb business model and amazing care! If you are in need of primary care and…read moreare fed up with crazy fees and factory-minded physician's offices, give this doc a try! Rachel in the office was a delight, and I spent more time talking to my doctor than waiting. How cool is that?!? I feel really invigorated to have this resource in my life now. Great peace of mind

It's simple for me, I trust Dr. DeSena!! He has taken care of me for well over 25 years. When I…read moreshow up, he shows up. He's a true blessing, and my wife really appreciates how he's taken care of me. Lets keep up the great work Curtis!

Dr. Desena has been my PCP for about a year and a half. He's essentially everything I could ask for…read morein a doctor: knowledgeable, professional, and down to earth (not to mention he has a great sense of humor). Every time I go in for a visit, he's always all ears and is very willing to work with me on getting the best treatment that I can. I couldn't be more satisfied as a patient of his!

My wife had our 2nd here. Staff caring for her was amazing on 3rd floor,The facility is clean and…read morenot over crowded but the cafe was terrible and ghetto .. I can get past that.. still only reason it's not a 5 star

Very clean facility and all of the nurses from the front to back in the ER rooms were friendly and…read moreefficient. Arrived around 730ish and left around 1030pm. They do take a while but of course they move swiftly and as fast as they can. Nurses were very understanding and listened to any and all concerns I had. They have plenty of parking and I prefer this ER over Matthews as it seems less busy.

I've been going to a couple of doctors at this practice and I am in the process of looking for…read moreanother medical practice group. First, it is impossible to get an appointment. It takes weeks before any doctor at this location can see you. You are better off going to urgent care. Second, there is a lock of communication between doctors, nurses, front and back office staff. No one knows whats going on. Yes, they are nice and all but it doesn't help patients. Third, make sure you call them before you come to your appointment, NO ONE is going call or text you if it is cancelled! Other than "I'm sorry", no explanation at all. It happened to me twice already. And lastly, check your bill! I was charged for follow up visit instead of my annual free check up and ended up paying for it. They would not adjust my charges. Do yourself a favor and look somewhere else.

Love the doctors there. But the level of care that I have received from the receptionists, not at…read moreall okay. My appointment today was unceremoniously moved. While on my way to the appointment, I received a text with an appointment reminder....for 4 hours later. And with a doctor that I have never even heard of. I tried to call while I was still in the car, to no avail. There never seems to be anyone at the office that can answer a phone call. So, when I arrived, I find that the office has switched floors. Have to go through the hassle of being temperature checked and find the office. All the while, still on the phone. When I finally reach the office, I was told that 1.) there's no record of me calling 2.) they have a call center, so they have no idea who talked to me 3.) all the doctors are in a meeting and so, no one was available to see me 4.) the schedule had been set for quite some time with no changes. 5.) my choices are to come back or cancel the appointment. That's it. So, here I sit, with my time having been wasted, still needing to see a doctor and I don't feel that anyone on the staff cares. I'm extremely unsatisfied with all of this.