I have been waiting to write this review until my lease ended with Integra, hoping my experience…read morewould improve. Unfortunately, it has not. While I'm genuinely glad to see that others have had positive experiences, that has not been my experience personally. My biggest disappointment has been the consistent lack of communication from the leasing office. My family and I have been forced into a month-to-month lease , increasing rent $400, due to a complete failure of communication from the office since March. After multiple messages and phone calls attempting to renew our lease, every attempt went unanswered. We were left without any meaningful updates or direction despite repeated efforts to contact the office. This unfortunately mirrors my experience throughout my tenancy. When I needed a roof leak addressed, when my dryer stopped working, and when my dishwasher would not drain, I was met with the same pattern. I would leave calls and voicemails and typically wait three to five days before receiving any response or update. While the maintenance issues were eventually addressed, the lack of timely communication made otherwise manageable situations unnecessarily frustrating. I understand that property management offices can be busy, and I don't expect immediate responses to every inquiry. However, tenants should not have to repeatedly call, leave multiple voicemails, or go days without acknowledgment--especially when the matter involves something as significant as a lease renewal. The property itself has many positive qualities, which makes this even more disappointing. Better communication and responsiveness from the office would have made a tremendous difference in our overall experience. I hope this feedback is taken seriously so future residents receive the level of communication they deserve.

I toured this gated community on March 19, and it truly felt like a hidden jewel. From the moment I…read morewalked into the leasing office, I was welcomed by a beautifully arranged space filled with tasteful décor and inviting colors that immediately made me feel at ease. I had the pleasure of touring with Mrs. Almitrus Bradley, who was attentive to my needs and thoughtfully showed me a lovely, spacious apartment with an impressive amount of closet space. Her professionalism and warm demeanor made the entire experience exceptional. It was truly a pleasure, and I left feeling very impressed. See you in June. Future Tenant

My son moved into his brand-new apartment on August 13th, and you couldn't ask for a better…read moreteam--Curtis (property manager), Sam, and Jay (maintenance). They made sure everything we needed was taken care of so his move-in went smoothly. The apartment building is absolutely beautiful, and the landscaping is just as stunning. The apartment itself is top-notch, with all the latest updated amenities. If you're looking for a place to live, I highly recommend checking out Grand Pointe New Berlin--you will not be disappointed!

I am a contractor and move around quite frequently. I have lived in California for a decade, east…read morecoast, south, you name it. This is by far the BEST apartment I've stayed in. They're super nice, reliable, and responsive. There is not an issue or question that they have not worked diligently to resolve. In addition, what I've noticed is all the activities/events they offer--such as free breakfast at times, ice cream on hot days, game nights, contests, etc. I have NEVER seen an apartment complex to go above and beyond like them. Just AWESOME!!

Not very loud from music or anything but there's a lot of kids in this complex. Which means you can…read moreenjoy a lot of laughter and yelling from them playing outside. Dee and April in the office are very helpful and so are the maintenance guys. The only con I would say is the occupants not throwing their trash in the compactors.

The luxury that is advertised is the chance to live with cockroaches and pay for fumigation that…read moreonly seems to gas light you. Check your dishwasher for colonies of roaches, they prefer a longer wash cycle. The management is petty and will rip you off regardless of what lengths you go to clean and professionally clean the apartment. Also amazing they got around having elevators. This place is an expensive dump.

I moved here all the way from Hawaii and it has been a great place to live. Attie the manager has…read morebeen super nice and is great at solving issues. Very dog friendly and has an amazing pool. Mainteance is also very responsive.

Apela House is a brand new build on the north side of Jacksonville Florida I absolutely love living…read morehere. The community has been great it's so clean and the employees are so kind 10 out of 10 if you want luxury living.

I moved into this apartment community with high hopes of a new positive experience. Mind you I…read morerented from their sister community at The Note and left because of a noisy neighbor above. Now that I'm on the 3rd floor at Apela, stinky hallways with gnats, loud music from my next-door neighbor, partying with the yelling and screaming like they are at the club is ridiculous. All the management does is send out stupid email reminders which most people don't even read or care less about. The Aesthetics look nice of the building and Amenities but don't let that fool you. Pass this one by. Update: Property under new Management but the same old issues. Between the thin walls and loud, inconsiderate neighbors and new residents above and beside me, it's a nightmare. I can hear them slamming doors when they enter and exit. Slamming the microwave oven door attached to the wall, slamming the exit door to the stairs. They are so loud that my floor vibrates when they are walking or horseplaying in their apartment. Management contacted me for follow up and left a voicemail but at this point, it's just all talk and no action which is standard protocol. I have sent audio proof of these idiots next door, but nothing ever gets done and the noisy neighbors know this. Maybe if penalize the rule violators for breaking them then maybe there will be order on the property.

PLEASE READ BEFORE CHOOSING!!!!! I rarely leave negative…read morereviews, but I feel obligated to share my experience so others can make an informed decision before signing a lease. Unfortunately, this has been one of the worst rental experiences I've ever had. From the beginning, there were major maintenance and move-in issues. My shower door wouldn't open properly, causing water to flood the bathroom, and the flooring had to be replaced multiple times. The apartment was also left so dirty before I moved in that I had to hire my own cleaning service just to make it livable. The biggest issue, however, was management's lack of attention to resident concerns. Due to their failure to properly out-process a previous tenant, someone from the circuit court repeatedly came to my apartment looking for the former resident. As a veteran living with severe PTSD, having unexpected people knocking on my door over and over made me feel extremely unsafe in my own home. I expressed my concerns to management multiple times, hoping they would take the situation seriously. Instead, I was met with a poor attitude, little empathy, and no real urgency to fix the problem. After more than three weeks of dealing with this unnecessary stress, I was finally offered the option to move to another apartment. By that point, I had only lived in the complex for three months and had already experienced more problems than anyone should have to deal with. On top of everything else, dogs frequently urinated and defecated outside my back patio, insects were a constant issue, and management consistently failed to address concerns in a meaningful way. Everyone's experience may be different, but if your home is your safe place, I strongly encourage you to explore other options before choosing this community. Based on my experience, I felt that management cared more about filling apartments than ensuring their residents felt safe, heard, and respected.