I tried to call this bank because of an issue today, I have tried for 4 hours at my local branch…read more At first I received a recorded message that all the representatives were busy with other customers and then for over an hour just a busy signal. So getting desperate, I called the number on the back of my card.... can you even believe, I received a message "your call can not be completed at this time"!!!!!!!!!!!!!!!!!!!! Called back 2 more times, both times.... surprise "your call can not be completed at this time" !!!!!!!!!!!!!!!!!!!!! Next 3 tries to the back of the card number..... a fast busy signal.... 4th try.... "your call can not be completed as dialed, US6LV, tried the local branch again.... 40, yes 40, yes 40, yes, 40 !!!!!!!!!!!!!!!!!!!!!!!!!!!! more times, busy!!!!!!!!!!!!!!!!!!!, Desperate, I called a branch in Phonexvile, 40 minutes away hoping they could connect me, called 25 times..... SURPRISE!!!!.... BUSY EVERY FREAKING TIME!!!!SO.... now called my local branch 40 more times..... busy.... tried the back my card.... 4 more times, busy, then US6LV (your call can not be completed at this time)called my local branch 20 more times.... fast busy signal, tried my local branch 20 more times, tried the back of my card ( fraud) 6 more times, another message/code (6 , US 01LV) Tried to call my bank 45 more times and now my bank is closed, can't even reach the fraud department from the number on the back of the card...... so now these assholes are going to say this is my problem.....so I guess I will have to report my problem to the Federal Deposit Insurance Corporation (FDIC).... THANKS CUSTOMERS BANK.... YOU ARE THE OFFICIALLY THE WORST DAMN BANK I HAVE EVER EXPERIENCED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This this is the most wonderful thing that's ever happened to me I'm so excited that I was part of…read morethis yes App I need it I need to stay positive and keep going in the direction I plan to keep going in or say thanks to everybody who participated in this make this happen I love y'all I just can't I'm just ecstatic right now I just can't believe it thanks again for everything and God bless

I opened an account today because of all the different options there insurance options,minuimin…read morebalances on accounts,coin counter,loan options and friendly atmosphere

After 13+ years and three separate but equally frustrating issues with Member's 1st, I am DEEPLY…read moreregretting our time with y'all. I have spent no less than 14 HOURS trying to resolve what appear to be some VERY SIMPLE issues. And instead of someone taking ANY accountability and following up with me when they say they will, I am forced into a vicious cycle of starting over at the Customer Service level, having to explain some very complicated scenarios over and over and over again, only to have things escalate as far as the next supervisor who "notifies the e-commerce or IT department" and will "get back with me in 24-48 hours." This has been going on for a solid two YEARS. And, has the ability to effect both our finances and our credit. When I ask, in the moment, to just please transfer me to someone in IT, I've been flat out refuse, despite the fact that one of the issues has been ongoing for more than two years and our records should indicate the HOURS I've spent trying to rectify a situation that Members 1st doesn't seem to give a hootenanny about. I literally sat in one of your branches with Niki Zink, for THREE HOURS last month, trying to get things resolved. And left there with the same "waiting to hear back from our e-commerce/IT department," and "I'll call you in the next day or two." AND NEVER HEARD BACK FROM HER. I called the number on "Niki's" business card, two days ago. When the automated system asked if I had an extension for the person I wanted reach I said yes. Then, the automated system asks me for the name of the person I want to reach. Me, "Niki Zink." System: We have three people your search could match. Are you looking for ____________. Me: No System: Are you looking for _____________. Me: No. System: Are you looking for _____________. Me (screaming in my head: I HAVE AN EXTENSION!!!) Me to the system: No System: TRANSFERS ME BACK TO THE SAME CUSTOMER SERVICE DEPARTMENT WHO CANNOT HELP ME. I'm now forced YET AGAIN, to explain the EXTREMELY CONVOLUTED situations to a CS rep who PREDICTABLY CANNOT HELP. Who then transfers me to a Supervisor, who I AGAIN HAVE TO EXPLAIN A VERY CONVOLUTED scenario to, WHO ALSO CANNOT HELP ME. Who then tries to find "Niki Zink" in your system AND CAN'T because she is in their system as NICOLE. ‍‍‍‍‍ But her business card says Niki. But, I mean, WHY BOTHER PUTTING THINGS ON A BUSINESS CARD - like the name your company uses to locate you, OR YOUR EXTENSION when your automated systems ask if you have an extension AND THEN NEVER GIVE YOU THE OPTION TO INPUT SAID EXTENSION? You people are utterly ridiculous. So now, the Supervisor "finds" Niki, but not really, because she is gone for the day. But sends a messsge to the Branch Manager, Jimmy. Who is supposed to be free after 1PM. Jimmy calls and leaves me a message at 4:54PM saying that he will talk to Niki tomorrow (yesterday) and will find out where she's at with my inquiries, and one of them will get back to me. News flash: I know EXACTLY where Niki is (or isn't) with my inquiries. I heard nothing from Jimmy or Niki yesterday. I received a phone call this morning from Niki, clearly needing a refresher on the issues at hand. And guess what? She is "still waiting to hear from the e-commerce/IT department, from our conversation 3+ WEEKS ago! Shocker, I know. Two best parts: 1. One of the major issues that has caused such a TREMENDOUS problem is that Member's 1st ILLEGALLY granted me access, on my e-commerce login, to a Visa Card THAT DID NOT BELONG TO ME. AND, AFTER DISCOVERING THE PROBLEM, THEY NEVER REMOVED THAT ACCESS. FOR TWO YEARS. It wasn't until the Visa Account was closed that my access to it was also removed. Niki told me on the phone today, that it is a glitch in their system they are aware of. Um. WHAT? So, you're aware that the glitch exists - and have been for TWO YEARS. But, your customers' confidentiality and privacy just isn't too high on your priority list? Oh. Okay. 2. Me: Just so you know, I wasn't trying to circumvent you, when I called on Wednesday. (I went on to explain the stupidity of your automated maze.) Her: Oh. Yeah. I've had other customers complain about that. I shouldn't even be in their system as Nicole. My real name is Elizabeth. I just go by Niki. What the actual Member's 1st?!?!? HOW is this nightmare of a credit union "Harrisburg's Best?!?" Harrisburg! Raise. Your. Standards!! I'm writing up a very detailed report and sending it to the NCUA, the Attorney General's Office and the BBB, for good measure. In the time I've wasted trying to resolve your ILLEGAL ACTIVITY FOR YOU. I could have opened all EIGHT of our accounts elsewhere.

Visited this location to use the ATM on my visit to Hershey. Getting in and out of this could be…read morechallenging but have enough parking not the drive through option for ATM on weekend.

They are not for the customer. They used to be worth having an account there…read moreThey allowed to many breaches to my account

I had a problem with back commissions on a block of business purchased in 2011 in which I did not…read moreget all the renewals that I was supposed to get. I tried everything to get it resolved and then finally I reached out to Ritter. The Rtter commission people put alot of time into this and I found out on Friday April 28th that the Company is going to pay me the back commissions and start paying the monthly renewals. A big thank you to the entire Ritter team that helped me these commissions back.