I have come to this location to say good-by to more than one person, so when I had an issue they took care of it, and I was satisfied with the result. The structure and ambiance are lovely- closing the door during ceremonies should be priority, not gaining more business at the risk of disrespecting who you are doing business with at the moment. Aside from a reluctant (therefore satisfying) apology, my experience was as peaceful as one could expect given the circumstances and one professional bad apple. read more

If I could give this place zero stars I would. First let me just say my first contact was with a gentleman on the phone who was compassionate, understanding and very considerate. However, the next day I suspect my case was assigned to a lady that was very rude, inconsiderate, harassing and had very bad manners. My father passed away, we called Higgins, and they came to pick him up. the lady and gentleman that came were very compassionate and nice, we thought he was in good hands. As we were grieving and very disturbed and hurt by his death. At 8am the very next day we started to get what will turn out to be a very bad decision with each and every subsequent conversation. The lady (thats putting it nicely) started immediately asking about where is he going to be buried, insurance, type of service, information for his death certificate. Mind you this is 8am they picked him up after 9 pm the previous night. We told her we do not know where the burial will be as we have not had a chance to call around and price it. Also we needed to get all the information she was requesting and call her back. She called back 1 hour later and asked almost demanding the information. How can we possibly know where to bury him if we have not paid for and secured a resting home for him. So we told her we will call her back and I kid you not, she kept calling us repeatedly. We asked her about services and would it be possible to have a viewing and then have him transported to the mortuary for burial. Due to covid-19 we were planning to not have more than 20 people however not all at the same time and not more than 10 with facemask and 6 ft apart for 5 mins as they say goodbye. They have a service package that allow for 2 hour viewing slot. She told us no, it can only be 9 people plus one of their staff, and there were no in and out and she would lock the doors so the 9 can't leave and no one else can get in. unacceptable and locking someone in you establishment against their will is kidnapping. Also over the course of 3 days we received multiple harassing calls for burial location, and after we supplied all the information for his death certificate, the information was asked for again. So we found and secured a mortuary 1 week after his death. We told them our plight with Higgins and they told us they could assist use. they were very professional and accommodating. When you are spending $32000 cash, you expect to be serviced with respect and understanding in situations were someone lost someone they love. When we told her we will be moving him to the mortuary which had a chapel that will accommodate the 20 of us and with space to allow 6 ft apart and with masks on she stated we will need to pay for transportation and it will be expensive. I don't care how much it will cost, we will get him a from your establishment. Once she was told this she stated she will not be having that and she will be leaving as the officiary. Well good riddance. Well the other mortuary/chapel service asked her for the information for his death certificate she said she did not have it. The other mortuary had to call the manager there to get it. We over heard the conversation between her and them and from what we heard she was rude to them. We had our nice "Service" and released doves, buried him in a mausoleum, No traditional services but a viewing and quite time, no more than 45 mins. Viewed his placement in the wall all while being 6ft apart outside in the beautiful sun surrounded by blossoming trees and flowers. with no help from Higgins which is supposed to be their job. read more

Good honest people, they made a bad time easier to handle