Horrible title company. Find someone else. They don't care to help, they want you to just sign and…read moreleave and were extremely rude. Especially the team leader Melody Rickert. She does not know how to assist customers or doesn't care. A horrible woman with a horrible attitude that will make sure i never do business with this company for any of my other properties.

Professional service and comfortable signing experience. Thank you for being a great host.read more

Wanted to recommend April S. with the Legacy Title -Sinton location. She's super knowledgeable and…read morehas helped so many people I know with the title process. It's great to know you're covered just in case something isn't discovered in the title search process. Give April a call if you've got any questions. It's a confusing process without the right person.

From the owner: Finding a reliable title service company can be difficult. Legacy Title Group is your go-to…read moreresource in Colorado Springs, CO. We specialize in assisting clients with home closing, real estate closings, and personalized title insurance plans. Our goal is to give you personalized title insurance plans that guarantee you are becoming the lawful owner of your next property. Call us today for more information!

This place was suggested by my real estate agent as a place to go to sort out some paperwork with…read morethe bank. I called ahead and spoke to Heather. She was super helpful and patient and invited me there to help me. We sat down and she sorted out my paperwork and printed some stuff about my home. She was a huge help as this stuff can feel overwhelming. The place itself is cozy, super clean and service is super friendly and kind. I highly recommend Empire Title and will be back to sort out my deed! Thank you Heather! I appreciate and value your help.

Couldn't maneuver the new FinCen laws and put my family trust on title with my son. Seemed like…read morethe escrow officer was too lazy to reach out to there FinCen compliance officer to see how to do it. She just said it couldn't be done. Took me two weeks of going back and forth with them and another escrow company that said they could do it. Looks like I have to hire an attorney to make sure it's done after close of escrow. Not using empire again!

Terrible company to rely on. They do not follow through on commitments. They need to hire staff…read morethat is competent.

Kyle Hackett and his team are absolutely fantastic! They go above and beyond to make sure each…read morefile is closed accordingly and on time! We have never had an issue here. I will never go anywhere else for my Title needs!! Thank you guys!!

A horrible experience. Horrible experience. Avoid using…read morethem at all costs, which BTW is not possible if you build with one of the largest builders in the area! Closing set for Thursday at 3pm. On Tuesday afternoon, I spoke with my closer's assistant to confirm our first wire came in and confirm the balance I was going to send for our second wire. The figure she provided was $512 dollars less than I had on my documents from my lender. I said to her they didn't match. She suggested that I wire extra money, as they can cut a check back to us for any overage. I did this. You would think that this would have been a red flag for Capstone when I stated the figured didn't match. We arrived timely for our 3pm closing. We were brought back to the conference room and at approximately 3:15 and our closer came in. She said she had been trying to reach our lender as a figure on the documents was incorrect. This number was the survey fee. It appears that Capstone provided the wrong figure by $25 to the lender, as they forgot it was higher at Sanctuary Pointe - which baffles me because they are THE title company that is also partially owned by Classic, so they do ALL of their closings. She began the meeting by advising us that her car had been in the shop and was going to be done. She had a ride arranged to pick her up and she was going to have to leave early. We were absolutely understanding about this, but in hindsight as things went south, maybe she should have reconsidered this since our documents were not in order. We got approximately half way through and she left and said she was leaving her email open, so that her peers could check for the correct document from the lender. Another woman took over. By the time we were done with everything else, she still had not received the document. I contacted the local rep that I was dealing with from the lender. He escalated this in house. We spent a total of 2 hours and 43 minutes at our closing because of an error on the part of Capstone's employee initially and the failure of the staff to catch the error 3 days PRIOR to the closing when the documents were received and again when I called on Tuesday afternoon. I have since confirmed with my lender that the first time the closer called then lender about the incorrect number was at 3:06pm, 6 minutes after the closing was to begin! We had to pick up a rental car by 6pm. We had to rush and sign papers that we didn't even get a chance to review, so that we could make it timely (we arrived at 6:01pm) to secure the car we needed to get to the airport the next morning to fly home to pack our home and move to Monument. On top of that Capsone was implying we needed an additional ~ $600 to close and it was after 5pm, so no wire could happen. This was also inaccurate as they didn't even take note as to the correct funds I had already wired. Thankfully the closer's assistant was still there and was able to print off the proof of my second wire. I am baffled how someone who has to spend a total of 45 minutes to 1 hour with us, could first set an appointment up to pick up her vehicle when it overlapped a closing she had scheduled, second couldn't take the time to secure the updated documents prior to closing; when she had the originals for 3 days and couldn't provide the correct information to the lender for the documents. I emailed the next day to the President of Capstone, it's been over a week and no response. The best part is that I still have not been told the amount of my overage, as they owe me a check for same. Not a word, even though I requested it when we rushed out the door and in my email to the president. What a stressful experience to be there that long and then have to literally speed to get to pick up our rental.

Capstone is making some impressive changes lately, and really stepping up their service. The staff…read moreworks hard to make sure you understand what you're getting into, since buying a house is one of the biggest decisions of your life and there are so many details in the process. I love working with Amanda and her team.

I just finished closing on a house and this was the title company I used. The staff was super…read morefriendly and the signing went very smoothly. One of the things I liked best about the title company was all the snacks and drinks they had for us. I consider buying a home a big deal so I made sure to bring all the kiddos with me. My kids definitely took advantage of all the drinks, candy, cookies, and snacks they had. And trust me I didn't mind them taking all they could get (buying a house is not cheap)!!! Anyways, enough about the food. lol. The staff was very helpful and responsive from beginning to end. Glad this was my title company. CON: They did make a mistake on the closing documents but assured me they would correct the issue when it records with the county. I'm sticking with my 5-star review unless they can't honor the correction they need to make with the county.

We just used North American Title to close on a income property that we were selling, we were very…read moredisappointed with there professionalism and lack to detail. This was a very simple transaction and still things like tax being charged twice and concessions back to the buyer were missed, instead of just admitting they made a error the escrow officer chose to argue with us telling us it was impossible. I would highly recommend finding a different title company to handle your closing and definitely not use Teiah Hester as your officer or her supervisor.

Extremely unprofessional. The closer, Kyle, showed up 20 minutes late for closing. I apology,…read morenothing. Didn't introduce himself to anyone around the closing table. Poor follow up, also, as he failed to send title documents to finish the deal. Very disappointed with their service. Will never use or recommend them.