I have been to several nursing and rehabilitation facilities, and this one is by far the best. The physical therapy team is outstanding. Their expertise, encouragement, and dedication helped me regain my strength and get back on my feet. By the time I was discharged, I was so much stronger than when I arrived. The staff is exceptional--kind, compassionate, and genuinely engaged in their patients' well-being. I also had a wound that required daily care, and the nursing staff treated it with great attention and professionalism every single day. The social workers are wonderful and organize fun, engaging activities that make each day more enjoyable and help lift everyone's spirits. Throughout my stay, every member of the staff was friendly, attentive, and always willing to help. If you're looking for a rehabilitation facility that truly focuses on helping you recover and return home stronger and more independent, I highly recommend this one. read more

This place needs to up their game. My sister was transferred here last night and I really thought I was going to give a 5-star review but just so many errors resulting in my sister being displaced today with all her belongings thrown into a room on another floor with a catatonic patient and my poor sister unattended in a wheelchair while she needed to be laying in a bed but the bed in the room was too high and was not made. Shane on all the staff on the first floor -you all should be treated the way you treat others Lucky the third floor has Bono the kindest nurse. We shall see how things go or we will find a better placement. read more

The aides and nurses really try. The physical therapists are conscientious. However, no one, communicates with anyone else and when you ask a question they point you to someone else. I begged to speak with the psychiatrist as my mother was hallucinating and HE NEVER responded. Instead he took her off the only medication I thought was helping her. They clearly do not want family input. THe social work staff is horrendous and the new head of social work is easily annoyed. She should not be a social worker...no compassion for others. read more

Disgusting in every way possible. I would not let anyone i know to even think about staying here. There not one redeeming aspect from safety to.food to cleanliness ,Please if you love your family friends or whoever, Don't consider this horrible facility Written.. by a former resident read more

I am a long term resident at Highfield Gardens Care Center in Great Neck, and relating my experiences with our new Administrator, "Miss Vickie": #1 - she has decreed that there are no more outside doctor visits allowed residents - only in-house doctors will provide needed care; so any previously made appointments with outside doctors were cancelled. #2 - I met with an in-house neurologist since I can't go out to a doctor anymore, and I asked her about the notice I had received that my medicine I've been using to slow the progression of M.S. will be discontinued but replaced with my choice from some list of alternatives. This in-house doctor told me she doesn't know anything about that. #3 - I had previously gone out for a dental visit and was told to come back for a cleaning when she will consider whether I may need root canal work. Root canal work can not be done in-house at Highfield. In-house dentists are not equipped to provide needed dental care at Highfield Gardens Care Center. read more

The lowest possible earring for this place. 1. It is filthy and in disrepair. - see photo and there "call system". It's not safe for anyone depending on others for help. 2 . The food was horrible. One example was dinner a limp grilled cheese sandwich with a side of noodles. No nutritive value 3 my family member was there over a week and was not given a bath or shower 4. Staff lamented out loud about not cleaning room or patients and then said "oops I guess you weren't supposed to hear that 5. One evening they forgot meds for so family member was up all night so not clear she got any of her meds 6. Christine in charge of transport was not clear that it was not covered although patient had both Medicare and additional insurance. Never called the day of apt to inform that there was any problem. Then argued about it 7. They offer no services to have clothes washed. 8 patients room phone and call button didn't work and was never repaired while patient was there. 9. Patient suffered a fall in hospital before being transported there. The original facility wouldn't take patient because they had no acute care rooms available but Highfield said they did. Her room was not close to the nursing station, not near the bathroom and the call button didn't work so they gave patient a dinner bell which no one ever answered. Can't say they heard it or how they would know where the sound originated. Fraudulent. 10. The front desk person and social worker Fouzia were however attentive and physical therapy was decent. read more

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My son stayed there for a few months and the staff was great . The Pt/ Ot staff was top notch and very caring. Melissa the manager was very accommodating and amazing . 5 star review !!! read more

This place is so under staff I will not recommend to anyone or go back they need to update the place And people are nasty especially billing department Glad I took my family member out of this place Was Horrible read more

Very satisfied with the care my daughter is receiving here at High-Field garden you walk in the facility you feel welcomed by the receptionist Melisha. I highly recommend the physical therapy department Ariet and his team is truly amazing . The staff on 1N couldn't be more helpful and accommodating with my daughter care. From the unit clerk Christine to the Nursing supervisor Pat & Andre nurse Mia Boco to the wonderful CNAs Marie Inez Nelly and a whole lot more. I couldnt ask for a rehab for my daughter Janice. read more

I want to Express my gratitude to this care facility for outstanding service provided to my family member. I want to say every single person in this facility made it very possible for my Brother to receive the health care he needed. Metisha made it possible for things to be dropped off and picked up and working the front desk in a respectful and professional manner. The entire nursing staff I can't say enough about them.And the CNA's very professional especially Ms Inez very passionate and professional ,along with .Christine at the nursing station. Special thanks to Joanne the food director excellent staff. read more

The Health Department needs to investigate Highfield Gardens Rehab of Great Neck ! 1) Patient Neglect, I told my mom's primary day time CNA the bed rallings were loose and needed to be checked. This is the week of August 5th 2024. Nothing was done and my 84 year old mother fell out of bed about 3 days later,do to malfunction of the bed ralling, around 4:30 am. Breaking her arm, and needed 3 stitches above her eye, and 4 puncture wounds on her hand. 2) Patient Neglect, Mom's hemoglobin went down to 6.9, she should have been taken to the emergency room but was not. After almost 2 weeks of declining health I told her nurse, do you call the EMS or me ? He told me to call. My mom had to spend 27 days in the hospital with multiple health issues. By me calling EMS, I possibly saved my mom's life. 3) Patient Neglect, My mom had a bed sore for almost 5 months that Highfield Gardens couldn't heal. I finally had to get 2 wedges and text the Nurse Supervisor ( with pictures) that she needed to be turned every 2 hours. The 2 wedges went missing. 4) Patient Neglect, On numerous occasions I texted ( with pictures) the one in charge of the Dietary Department that mom was getting the wrong menu. When she was supposed to be on thickened liquids instead she would get regular liquids, causing possible aspiration. In my opinion the Health Department needs to investigate Highfield Gardens of Great Neck. The problem is when the Health Department comes, whoever the receptionist is at the time, calls up to the Nursing station and tipt them off. 5) DON'T FORGET "WHISKY WEDNESDAYS & THIRSTY THURSDAYS" ( no kidding ) at Highfield Gardens of Great Neck. With someone prancing around with a big cooler serving up hard liquor. 6) The Health Department needs to investigate this place. In my opinion, Ernest Bianco read more

The rating of one is only because the physical therapy is excellent. Unfortunately, your loved one has to reside here in order to receive therapy. My 84-year old uncle was a resident there May 2022 - August 2022. He was made to sleep in broken beds that were on the floor, received bruises that the family wasn't informed of, and kept in his feces for hours. He couldn't get out of bed and they placed his food tray across the room where he couldn't reach it. The food trays come to the floor and sit there for an hours, so even if the food is served, most times it is served to the residents cold. There was unsafe wiring in the room which was never fixed. I should have moved him the first night but decided to give it a try. HUGE mistake. The intake person had an attitude and this should have been my sign to run. But I decided to give it a try. When I made a complaint the social workers, nurses and administrators ignored me. In order to protect him I had to come at 6:30am to bring him breakfast, my 82-year old aunt had to come at lunch to bring him lunch and my husband had to come in the evening just to be sure he was okay. We made the decision to bring my uncle home and care for him there. I also had to file a complaint with Medicare, which was accepted. If you decide to take your loved one here despite this review, visit often, record conversations, document everything with certified letters , and take lots of pictures to document your case. (Medicare will ask for these items in case you need to file a claim.) read more

My 98 year old mother went here after a hospital stay. They had one job.... to get her back on her feet. She came here from the hospital after having a UTI and Covid, so she was off her feet for a while. Other than her rehab sessions, they never let her out of bed--even to go to the bathroom. They basically made her poop herself, and then cleaned her when they got around to it. I found her more than once covered in shit, and had to hound the staff to clean her up, as no one wanted to do it. One time a shift even ran the clock out on me so the next shift would have to deal with it. Needless to say, they gave her another UTI. Rather than send her back to the hospital, they dealt with it "in house". (hey, they don't get paid if the patient LEAVES....) I came in one day and found her sheetless, and looking quite bad. I called for the nurse to check her out. He was dispensing someone's meds and said he'd be right in. Several minutes went by and I went out again, he was WORKING HIS WAY UP THE DAMNED HALL dispensing meds, and his "I'll be right in" meant when he finally got around to her room! I reiterated she didn't look well, and he finally came in when I threatened to just call 911 to get help. Her blood pressure was WAY OFF, but he said it was normal. Yeah, maybe for some people, but it was WAY off her baseline! He should have known that! So he calls the doctor, who decided she was just dehydrated, and giving her fluids DID seem to help. The next day, she was back in the hospital. Turns out she had a blood clot AND a viral pneumonia! (how'd she get THAT?!? And oh yeah, yet another UTI. She died two days later. Steer clear of this place if you value the life of your loved one. read more

My grandfather was sent to Highfield rehab after pancreatic cancer treatment. needless to say, this was a HUGE mistake. His condition worsened at highfield and was sent back to the hospital in just 2 weeks. This facility, for the most part, has incompetent staff and most of the nurses had a horrible attitude towards my grandfather. One such nurse incorrectly attached his tubes causing him to vomit later on, but when confronted about it, she tried to blame him for it! An 80 year old chinese man who doesnt know english nor has any medical capability would unattach his tubes and reattach them incorrectly on purpose? Furthermore, another (male/female) nurse (im honestly not even sure of his/her gender) continually refused to allow my grandfather to charge his cellphone and purposefully told other nurses not to do so when he asked to charge it. This facility also slacks off with medical care. every time he would call for a nurse it would take 15+ minutes for anyone to respond. The front desk also has one very indifferent receptionist. We dropped off a thermos for my grandfather since he doesnt tolerate cold water well and it was never given to him. the receptionist failed to inform us about the proper procedures for dropping off items to residents. the thermos was never seen again. Our experience here was horrendous and we would never recommend this facility to anyone. Many workers here were absolutely wonderful, but the majority of incompetent workers ruined the quality of life at this facility. I question why my grandfather was subjected to such bad treatment. Maybe it was race, maybe it was age, maybe it was his inability to speak english. whatever it was, proceed at your own risk. read more

LILY who works at the front desk, is absolutely insubordinate just so she doesn't have to do the paperwork/check-in for visitors, which is her job to do. She refuses to give my family instructions on Covid testing every time we come to visit. She refused to give me her last name I'm not even sure if "LILY" is her first name so I will describe her. She has brown stringy hair a miserable face & uneven angry eyebrows a slim build with unnecessary attitude. A terrible addition to a staff that works with a geriatric population who needs genuine love & care. Discouraging family members from visiting their loved ones is a total shame. read more

I only had a tour and can not speak for the quality of care of the patients but, I can absolutely say I wouldn't even put my dead cat here. The tour was so quick and felt very disorganized, very rushed as if there was something to hide. There was a heavy smell of urine through out the hallways and in the large shower room, which I though was odd there was no showers in the patient's rooms, unless I just wasn't show one. I found it disturbing there were a few elderly patients just sitting and doing nothing, heads down or staring at a wall. I don't know their medical state, but it would have been nice if they at least had music playing or a tv on to maybe catch there attention and stimulate them. The therapy room was just ok and small. I was disguised by the place and very disappointed. I feel terrible for the patients who love there. I been working in Healthcare for about 20 years and This is very sad! Avoid this place at all cost! read more

If I could I would have given -1 star. This place is deplorable, dirty and totally under staffed. My mom went there from North Shore after her knee replacement and it was a nightmare from the beginning. Disgusting dirty room, dirty clothes left in the drawers from previous person, left sitting on a bed pan for half an hour before my mom was able to remove it and put it on the table and the list goes on and on. We made endless phone calls with.no response from anyone almost on a daily basis. The cover on her bed looked like it had poop stains on it that I removed right away and brought clean sheets from home. Breakfast lunch and dinner were always late and cold. Medication was never given on time, but you can't really blame the nurse because there was only one for 20 rooms. So don't bother calling nurses station because no one would come. I hope this was helpful read more

I do not recommend this place for your loved one. My mother was sent to the hospital from here wearing someone else's clothes. When I went back to Highfield's to retrieve her belongings nobody seemed to know what happened to her clothes and shoes. I feel this place is poorly ran and under staffed. read more

My brother was admitted here after a brief illness for physical therapy ONLY. In three weeks and one day, he passed away. During the last week and a half he slept almost the entire time yet the progress notes indicated that he was awake and alert. They did keep him clean but clearly failed to engage him cognitively or socially. No one even noticed that he was sleeping ALL the time and again no mention of it was made in the written record. Despite visiting him daily, I never knew who his nurse was except for one brief encounter. Gone to soon. Thanks for nothing....literally. read more

My dad was admitted to Highfield Gardens after being discharged from North Shore. This place is absolutely disgusting and the staff is rude. They gave my dad an infection that would have killed him and no one even noticed he had an extremely high fever! If my mother hadn't insisted on having the nurse take his temperature who knows what would have happened. He was sent by ambulance immediately back to the hospital to monitor and treat his infection. I would never recommend this place if it was the last rehab on earth. Do not put your loved one here. read more

This awful place is the WORST! I am so glad we got my loved one out of there alive! The care is SO POOR, not one person there has an ounce of compassion, and the administration is worse...if you can actually find them or have a conversation with them. It's so sad that these vulnerable patients, some of them nearing the end of their lives, have to be treated so poorly. I truly hope this awful facility gets shut down! read more