We ordered food from highland fling on a Saturday evening as you do. As we do not eat beef, we specified that we wanted black bean chilli chicken alongside some other food.
Once we started eating our food, it quickly became apparent that we were eating something that strongly resembled meat.
We rang the restaurant the first time and we were told by the chef that as she is in the kitchen when the food is made, it was definitely chicken. We then received some cock and bull story about how black bean changes the consistency of chicken.
I had a look further and - decided it was most definitely not chicken. I think they honestly take us for fools because they were not keen to send us out the order we had actually placed.
We rang back a second time - the gentleman on the phone insisted that it was chicken. Rude and condescending are an understatement when it came to his customer service skills. He then changed his tune quickly and reported that we had infact ordered the beef in the first place. They couldn't send us our proper order and they had no drivers to deliver our food.
Now, we aren't idiots. And this 'manager' clearly thought we were. Thereafter he became aggressive and rude and started speaking to us like we were uneducated cretin. He absolutely refused to give his name and started shouting down the phone culminating in an eventual slamming down of the phone down.
Now I'm no expert, but I think if you pay for food, you should get what you pay for. And if a restaurant cocks up, the least they can do is send you the correct order with an apology and some humility.
These guys are a joke. read more