I lived here for 6 years, and I only have positive things to say. I have lived many places over the…read moreyears, and Willow Ridge has been top tier. The staff is very friendly, efficient, and professional. Cindy at the front desk has been especially helpful over the years. Work orders get fixed quickly, the grounds are well kempt, and they actually give a discount for military service members! The apartments are quite, safe, family friendly, pet friendly, fairly cheap compared to other apartments (with less amenities), and the location frankly can't be beat. You're within a 3-4 minute drive to publix, walmart, lowe's, home depot, target, chick-fil-a, several gas stations, numerous restaurants, numerous retailers, etc. It is only a 12 minute drive to Maxwell AFB/Downtown. While I'm sure this varies person to person, my experience with the other tenants has been great. I would highly recommend!

I lived there for about 2 years. The apartments themselves are simple, no frills just your basic…read moreapartments. Cheap materials used, such as carpet that pulls at the seams where they installed, cheap appliances and thin walls. The management staff was awful. Cindy is the rudest person I have ever met. She is condescending, and very disrespectful. Even after you leave will still email you and if you ask to be removed she will email back with nasty comments and try to be petty. Don't think for a minute you will get your deposit of any kind back. Something will be decided with her "expert knowledge" and they will keep it and bill you for anything else they decide to even if its normal wear and tear on cheap materials. Also your rent will be raised under the guise of "cost of living" and saying i should be paying much more but then they show me the entire list of tenants with the same apartments as mine and im paying 300-400 more than they are. Very unprofessional to even show that but pretty ignorant to show how much you are over charging. The maintenance guys there are solid and the only reason I gave it 2 stars. Those guys were great and very helpful my entire stay at this place. Overall, unless you want to over pay for cheap apartments and get belittled by a manager that clearly is not held accountable (look at the Google reviews at how many people have called her out by name) then by all means go ahead. Good luck.

I am writing to formally document and report the extremely unsafe, unsanitary, and unacceptable…read moreliving conditions I experienced at this residence. I strongly advise DO NOT STAY AT THIS PROPERTY due to the following severe issues: 1. Active Pest Infestation * Termites, flying ants, and various bugs were present throughout the unit. * Insects were visibly coming from the walls and spreading across the living space. * The infestation was continuous and created an environment that was completely uninhabitable. 2. Serious Health and Safety Risk While caring for a toddler, I observed flying insects around the child's mouth and face. Shortly after, the child became extremely uncomfortable and had to be rushed to the Children's Hospital in Birmingham, Alabama, due to a seizure. This incident occurred during the height of the infestation and created a serious medical emergency. 3. Negligent Management and Maintenance * Office staff demonstrated poor professionalism and failed to address repeated concerns. * Maintenance personnel were unresponsive and ineffective. * At no point did the management take appropriate action to protect residents' health or safety. 4. Unacceptable Living Standards I have never lived in a residence so overwhelmed with pests that it felt like the corporate headquarters for ants and termites. The conditions were worse than visiting a zoo; at least there, one knows what to expect. No resident should ever be subjected to such conditions inside their home. This situation posed a direct threat to human health, particularly to a small child. No family, tenant, or visitor should be exposed to such hazardous conditions. I am prepared to escalate this matter to housing authorities, corporate leadership, public health agencies, and legal counsel if necessary. I HAVE VIDEOS AND PHOTOS FOR MORE PROOF!!

I lived here with my family for a year in 2018-2019 while completing a master's degree program at a…read morenearby university. While the units lack many of the upscale frills of other apartments, it is extremely well maintained thanks to the best and most responsive front office and maintenance staff of any apartment complex I've ever lived in -- and that matters more than granite countertops. We chose the park in part because we wanted to live in Prattville, but also because they offer an all-inclusive option with furniture and utilities for one monthly price. Considering we were only staying here for a year, we didn't want the hassle of monthly utility bills and moving furniture, so this was the perfect option. The best part of living here was the office staff. They're prompt and courteous to handle any issue that comes up and the maintenance staff knows what they're doing. What's even more important is the long-term building and property maintenance. Just in the year I was there, they ripped up, replaced, and repainted the side panels of every screened-in porch on the property, had the road re-sealed, and put in ramps on every sidewalk. That's a lot of investment in things most people don't notice. They're also in the process of replacing the carpet and blinds in every apartment as it is vacated, regardless of condition. The residents are all pretty nice and courteous, too. A lot of people get out and walk or run through the complex daily, or visit the pool. I myself took advantage of the sidewalks and gravel path that form about a half-mile loop through the complex. It's nice to see people out and about, even on the hot days, and everyone will give you a friendly hello, or even strike up a conversation. Of course, there are some downsides, of course. First, insects. We had the occasional cockroach appear, which is disgusting and unfortunate but it also just a product of living in the south. They also stopped showing up once one of our neighbors moved out, so maybe it was his fault? We were also once invaded by ants (which was quickly handled by the included weekly pest control service). The biggest problem I had with this apartment was the lack of natural light. The living room in our townhouse had only three small arrowslit-type windows. You know, those tiny holes archers used to defend old castles. I exaggerate, but only slightly. The apartment was dark but for about 10 minutes of direct sunlight every morning when the sun rose over the building next to us. Coming from Hawaii where we had an abundance of sunlight and windows, it was honestly distressing for awhile. If you're used to, or want, a lot of natural light, look elsewhere. Another issue is dog poop. The complex is pet-friendly, which is nice, but a lot of owners take advantage of it and don't clean up after their animals, even though the property as multiple clean-up stations with free poop bags! People need to be more respectful of their environment. Pet-friendly complexes are harder to find for this reason, and it's a shame. Overall, for the best-managed and reliable apartment complex you may have ever lived in, give this place a try. However, if you're looking for granite countertops, valet trash, and other upmarket elements in an apartment, look elsewhere.

I lived here for almost 1 year. Management turned over, but the last managers, Heather and the…read moremaintenance guys are GREAT! Very fast, friendly, and just made it wonderful to live there. Plus if you are into social activities they have that also. The gym was great, open 24 hrs a day ! I was on the bottom floor and heard the kids upstairs quite a bit. The floors need more insulation or they were just very rowdy kids. But I recommend this place.

Been here for about 7 years now Never ever have I ever lived anywhere where you're allowed to…read moresuffer because your are out I'm told they only have three window units that I have to wait three days for the part come to find out they didn't even put an order in for the parts I miss the old staff managers because they knew how to get stuff done

I've been a tenant since June 2015 and was fairly happy about things until staff changed in January…read more2016. They don't seem to prioritize very well and are poorly organized. They recently shut my hot water off before notifying me due to a leak. They still have not updated my lease to show my on time rent payments on MY credit score and not the former head of household and the don't care about the children(appearing 12 years old or younger) that go behind the buildings and fight each other or the loud neighbors below or around you. This all happened as soon as the staff changed. On top of rent increasing from $694 to $714. I wouldn't suggest renting a unit from this company.

Great location and lots of nice amenities. The parking is convenient. The views are killer and it's…read morean easy walk to the night life downtown.

I moved in July 2024 and everything seemed fine. I live on the first floor which was convenient…read more Visually the apartment was fine but I wouldn't say luxury. Doesn't feel very safe at night. Homeless people gather around on the sidewalk frequently. The outside of the apartment is infested with huge spiders which makes it scary to just walk on the sidewalk or get your mail. Also towards the end of my lease around May 2024 I experience a horrible roach infestation inside and outside my apartment. Needless to say I was too happy to get out of there expeditiously!!!

Prattville at Highland Lakes is a great place to live! So many amenities, including valet trash…read morepickup! The office and maintenance staff are great! They constantly work to make this already great place better!! Definitely recommend living here! Safe, family friendly, and great management staff! Great value for the money! We need a dog park here, but it is in the works. I live in a 1-bedroom unit and the bedroom and bath are very spacious! Living room area is a little small but meets my needs. They offer small and large storage units on site, too! Really a nice place to live!!

From the owner: Gated Residential Communityread more