Had the worst experiences ever in this restaurant. People working in here completely miss the service attitude you need to have working in this industry. After I had been here for a 1 hour lunch, being served a raw hamburger after 55 minutes and still been made to pay for it in full, my wife decided it can never be as bad as I said and decided to give the place another shot. She took a friend and our 6 year old (autistic) son here for a lunch. Ordered chicken steak for my son. When the steak arrived, it being the hottest day in Prague in ages, my son did not eat from it much, not wanting warm food. My wife asked the waitress, who spent more time with the guys on the next table and clearly acting like customers were an annoying interference of her social life, if she could please pack the chicken and bring some ice cream and water for my kid.
After having some of the ice cream, the chicken had cooled down a bit in the meantime so my son opened the box and had some chicken too. The waitress mentioned earlier stormed towards him and started screaming and yelling that this was not allowed, as soon as food was in a box, he could not eat it anymore. My son (as I said he has some autistic features) was scared of that very much, fell off his chair literally and started crying (has been doing that for the rest of the day, does not really know how to handle emotions like that)
When my wife's friend went inside to complain about the behavior, not only the waitress, but also kitchen staff started yelling at her, screaming Russians think they can do whatever they want everywhere (yes, my wife is a Russian speaker). In the end, they decided to pay and leave, hoping to be able to calm down my son.
My advise to everyone, unless you want a badly cooked burger and enjoy being treated like crap and being yelled at, avoid this place. read more