I have been with this clinic 7 ish years, and I have had nothing but great service/ experience…read morefrom the receptionists to the vets. My dog (Great Pyr), oddly, gets excited to go there, which doesn't make a lot of sense since she generally hates people and other dogs. When we go for her annual physical & shots, she pulls to get through the doors. Everyone has always been pleasant & patient with her. Mind you, she knows she gets treats when she goes there so I'm sure that's a huge reason she likes going. When she was around 2yrs old, I had an emergency where she had to see a Vet asap. They got me in as soon as they could and everyone was great with her and me. I was scared and panicking. Thankfully, everything turned out great. She is happy & healthy to this day. I don't stick to or request a certain Vet. I see whom ever is available on the date I am able to go. The previous post is heart breaking but kind of hard for me to believe. I had to put my cat down Dec.12 2022. He was 13 and suffering from heart failure. They allowed me to stay with him the entire time. I wasn't rushed out, nothing. I left when I was ready and the Vet was incredible. Even a few weeks later, I received a sympathy card that had my boys paw prints & nose print. Can't tell you how much that meant. For me, I wouldn't bring my animals anywhere else. I am so grateful to everyone there. As always, I will be back there in a few months for my dogs check up :)

Since they deleted my post I will repost it again. I am…read moreextremely appalled with the service provided by Northwest veterinary clinic in the past and today. Today an elderly lady had to bring her dog in to be put down. This clinic refused to let her in to a room to allow her to spend last moments with her dog and have also refused to let her go to be with her dog to be put down. This also happened to me when I had to euthanize my dog. I had to leave my dog at the main door to be taken. Regardless of Covid or not it is unacceptable. Whatever your poor excuses are: lack of space, not a client. No excuse is acceptable. Sorry. You have no problem asking for the money right away for proving the service. As I stated in a letter before to your clinic, provide PPE if required, allow only one family member in the room, something. Other veterinary clinics have during Covid and now allow people to be with their pets. As a pet owner it is a responsibility to be there till the bitter end. Not to place him on a hook to be picked up or taken by a stranger and brought in like a death row inmate. We have to live with these last moment of leaving them with strangers and not to be seen again and the look of abandonment. Animals are traumatized enough just going to the vet, never mind being left to be put to it's death. Northwestern staff do not have to live with the regret and constant replay that he took his last breath without his family with them, comforting him as well as having that final closure for ourselves as pet owners. Also, living with the fact that your pet couldn't understand why he was dropped off and left alone with strangers to die. At a most traumatic time for both a dog and it's owners this clinic lacks professionalism and compassion. I would have hoped your clinic over the last fe years would have taken the time to truly understand this pain and loss that not only a family is going through but I see that you haven't. It's horrible and truly unfair. Once again thank you all for robbing us all of this closure and time to be with our beloved pets in their final moments. You guys truly make me sick! I am so outraged as are many others who witnessed this today.

I have always had excellent experiences when bringing my pets to Thunder Bay Vet Hospital, and have…read morebeen bringing my animals here for at least 8 years. Special thank you goes out to Dr. Stuart, Dr. Smith, Dr. Sanzo and Dr. Vander Kooi; whom have all treated my animals as if they are their own. Every staff member I have come into contact with has been knowledgeable, compassionate, and kind. Thank you for treating my animals, and me so well throughout the years!

So made an appointment for a rescue rabbit, never had issues until I needed to cancel. Got an email…read morestating that cancel "emails or voice" will Not be accepted. Tried calling several times to cancel only to be told today I should have left a message cuz they don't answer the phone. When I replied that voice messages were forbidden received the reply that I should have left a message not stating it was for cancellation then they would have called me back!? Very rude and condescending, demanding $120plus!

The front staff act like they own you. The Old vet couldn't care less. They did not respect my…read moreright to privacy.

Our dog became ill while we were visiting the Grand Marais area. The question was if we could wait…read moreto see our vet when we were home. I am so glad we called and Dr Samari had a cancellation so our dog could be seen. Dr Samari was so caring, unhurried and provided a thorough examination as well as general education as he provided the care. He is an amazing veterinarian and his commitment and compassion was so evident to me! All of the office staff was so kind as well and this is something that is so important to me. Thank you Dr Samari and staff!! Tacy, Laurie and Jeff Young

Wow, what a great visit we had, my unhappy fur girl and me, working with Lee and Nadder Samari, a…read more50-50 first class team providing empathetic and detailed professional care.This is their second full service vet clinic in Northern Minnesota and they are fulfilling a long-held dream to be here. I feel I lost them money by leaving after such a long visit but it was so worth watching my sweet kittie settle trustingly into Dr. Samara's skilled hands and, at the end of a delightful and lively visit, she was purring! At last, we have a full-service, fully outfitted, sparkling and spacious veterinary clinic on the upper North Shore, where care is foremost, product sales are pushed (literally) online and not crowding the waiting area, and two great professional folks to become part of the community. We got very lucky here in on the north end of Minnesota's North Shore.