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    Hillcrest Community Center

    5.0 (1 review)

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    Recommended Reviews - Hillcrest Community Center

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    7 years ago

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    The View - The View Indoor Pool & Slide

    The View

    3.3(8 reviews)
    4.1 mi

    The staff are always friendly and always cleaning the machines. We joined in May in the middle of…read moreCovid and I have been impressed how they have handled it. They take temperatures and insure you as well as everyone else wears masks - I've heard them remind people to put masks over mouth and nose. They also had been remodeling and gotten new equipment in late 2020. It's a friendly environment and has nice equipment - a variety of aerobic machines, track, basketball courts, indoor pool, new weight and pulley machines in December 2020, weights including barbells, kettlebells plus dumbbells from 5-120 lbs.

    Positive - Clean facility, great pool, decent basketball courts, good indoor track, no lines. If…read moreyou are a local resident, t's VERY CHEAP!! Negatives - adult staff is rude and uninterested in any sort of customer service. All remaining staff seem to be teenage kids with no form of managed structure, proper training and interest in working at all. You hear "No" from the management staff and "I don't know" from all the rest - if you can break into their conversation among themselves. Keep a close eye on any valuables. There are cameras, but no one is ever looking at them. Many areas are unsupervised. Note to management: every person there needs customer service training and all of your employees need to learn what is offered at your facility or simply remove them from the front desk. You don't need five of them at the front desk anyway.

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    The View - The View Community Center

    The View Community Center

    The View - The View Community Center Exterior

    The View Community Center Exterior

    The View

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    Trustwell Living of Raytown

    Trustwell Living of Raytown

    1.0(3 reviews)
    5.7 mi

    This facility is a joke , unkept and dark and dingy common areas and rooms. The facility under…read morestaffed and no permanent administrative staff so no accountability and food is mediocre. The management is non responsive and overall place is borderline unsafe !!

    I wish there was an unlimited amount of space to talk about the horrible conditions and care that…read moremy mother-in-law received in the almost 1 1/2 years she was with Bickford of Raytown. We were finally able to travel to "rescue" her from Bickford even during the COVID-19 outbreak. Some of the issues we had at Bickford were: not getting meals (sometimes not at all) and not getting medicines (sometimes not at all... this is dangerous for someone with diabetes and high blood pressure!).There were times that my mother-in-law went 3 weeks without a shower (she paid extra for this help and did not receive it). The staff refused to help her with her CPAP machine even though she is going blind and couldn't really see to do it right. Her laundry was not done frequently and when it was many times she was given other people's clothes and her own clothes went missing. She never got many of them back. She had money stolen twice from her room and she had over the counter medicines taken from her (that she had permission to have). She suffered from both verbal and mental abuse from many of the staff including the manager who ran the facility. I personally witnessed a "nurse" man-handling her while taking her blood pressure. I was shocked and thought, if they do that in front of me, what are they doing when no one is around. She paid to have her room/apartment cleaned and yet in the 1 1/2 years she was there, it was only truly cleaned about 3 times. The bathroom remained disgusting (biohazard) and I cleaned it myself when we would visit, taking pictures to show the director. She claimed that they would keep it clean and yet did not. Bickford has an ongoing problem with bedbugs that they can't seem to get rid of- they had been battling them for months and months when my mother-in-law left. All of these issues were brought to the facility directors (there was a change in directors while my mother-in-law was there). Both directors promised change, neither followed through. We had hoped that when Valerie Reece came on as director, things would change. But they only got much, much worse. Valerie berated both the residents and the families. She lied to both the residents and the families. She refused to return calls. She became the root of many of the problems. We called the corporate offices to raise complaints and have filed a complaint with the State of Missouri for elder abuse/neglect. Because COVID-19 no one can get into the facility to check them out right now. Because we live out of state, it was even harder for us to check on my mother-in-law and to find out what was really happening. Please, do not trust this company and do not place your loved one in Bickford of Raytown. While there are many nice people at the corporate office (we had two women who really tried to help us), please know that the care at the Raytown Bickford is not only substandard but downright abusive. Please do not put your loved one in this facility.

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    Trustwell Living of Raytown
    Trustwell Living of Raytown
    Trustwell Living of Raytown

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    Hillcrest Community Center - communitycenters - Updated August 2026

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