Generally speaking, this surgery is great. The veterinary staff are amazing, kind to both pet and…read moreowner! My pets have always been treated really well, and no unnecessary treatments etc were done so expense was spared. However, there reception staff are really grumpy, bordering on rude. I also had a huge disagreement with them. I found a rabbit which was obviously suffering from myxamatosis. The RSPCA advised me to take it to my vet, which I did. Once there, they said they had to put it down, and they would contact the RSPCA about payment. then they chased me for the money. I was in dispute with them for months. they had basically forgot to get some form from the RSPCA so came after me (evidentally, I contacted the RSPCA and they eventually sorted it out). I have since changed vets due to this, which is a shame because it was nothing to do with the vets themselves but the support/admin staff.

Joes Pets market stall is located at the very front of Norwich Market and is very easy to find, it…read moreis one of the more larger stalls and it has been there for ever since I can remember. All type of pets are catered for and it is a lot cheaper than going out of Norwich to visit on of the more mainstream outlets. The brothers who run the stall always friendly and ready to bend over backwards to help you get the right bone for your dog! Recommended

We just got a new pooch, so this is the first time we've ever needed to buy pet supplies. My only…read moreprevious experience of Joe's Pets is from watching renegade pigeons sneaking in to scoff an odd mouthful of bird feed, always worth a look out for. Having visited twice now, I've been impressed by the range of foods, toys and snacks stocked at pretty competitive prices. They have a menagerie of chewies, biscuits and dried foods, as well as the more gristly bones, hooves and ears. The staff are really friendly and happy for you to bring your pooch along (as long as it doesn't start shop-lifting/scoffing...). Great little stall in a great little market.

MY POOR PUPPY CAME OUT WITH UNEXPLAINED BRUISING ON HIS RIBS. And the vet who was looking after him…read moreinstead of trying to find out how he got bruised whilst in her care just laughed. Appalled at the whole service including complaints management which has still not said why my dog was bruised and appeared traumitized on his return. They said that x-rays were necessary for my puppy though I have now talked to another vet who says recommending them was probably so they could collect the £££ which by the way is pretty high compared to other local vets. Don't waste your time and money!

Excellent Veterinary practice. The veterinary staff are skilled and highly trained offering a class…read moreservice. The prices are high, but understandable due to the nature of the business, the pet insurance should cover the cost of this though. The building is on the local industrial site, which is good as there is plenty of parking.

This shop has all the items you need for your pets such as cats, dog, fish and other small animals…read more It also stocks a wide variety of cold water and tropical fish. Throughout the store they have some good offers on items. It is very spacious and clean and tidy. The staff are friendly and always happy to help. If you're looking into getting a pet such as dog then they stock everything you need to start you off. The prices on most of their items are reasonably good and some I have found can be slightly over priced. The car park is directly outside the store with plenty of spaces so no need to worry about spaces being limited. It's never really been that busy whenever I've been here in the past.

Pets at Home is a very welcoming place. No music is played inside which give you the beautiful…read moresounds of all the animals. Although pet accessories are slightly expensive, they have not really doubted me in products I have bought for my kittens and pets in the past. The staff are friendly and will happily introduce you to the animals inside.

A very clean professional atmosphere, the Staff on reception are kind and compassionate, they will…read morego out of their way to help you. The Vets are very good at there job & alos compassionate. The surgery is kept very clean and the waiting room is airy & comfortable. The fee's are very high so its worth taking out Pet insurance.

Hidden charges - not notified of admin charges & admin charges are not on invoices. Food is…read moreexpensive and not competitive. Failure to diagnose kidney problem.

My beautiful dog was put to sleep in October. This was because she had a womb infection - Pyometra,…read morewhich had become too advanced to treat. Her uterus was full of pus which was slowly leaking into her tummy. She was taken to our vets (Kessingland branch of Three Rivers) 2 days running and misdiagnosed on both occasions with 2 different reasons as to what was wrong, and this was by 2 different vets. One of whom was the senior vet and one of these appointments was an emergency appointment at night. As a result of their incompetence her last days would have been agony for her. On the 3rd day I went in without her to discuss her symptons with a 3rd different vet. She was going downhill fast. On the 4th day running she was taken to a totally different vets practice who instantly picked up what was wrong and scanned her to confirm it. By then it was so advanced that the kindest thing to do was to put her to sleep. It has nearly destroyed myself, husband and the kids. My baby suffered needlessly because of the incompetence at the hands of one branch of vets and as a result had to be put to sleep. Had this have been picked up on her 1st visit to that vet things may have been very different now. I have complained to Three Rivers vets and been told by the exceptionally rude clinical director - that the vets there did nothing wrong and diagnosed her correctly on each occasion. The diagnosis on the 1st visit was Arthritis. On the 2nd visit apparantly she had reacted to the painkiller from the day before, and the 3rd visit they decided she had worms. Not once despite now discovering she had classic textbook sypmtons did they pick the Pyometra up, or offer to scan, xray her or do blood tests. I had never had Coco spayed as instead had my boy dogs neutered. This was based on their advice also!! So if anyone uses or is considering using Three rivers vets please please think carefully and remember our story.

Very caring veterinary practice. Prices ok and good service. Plenty of parking.read more

Have been using these kennels for many years and always such a positive experience. The owners know…read moredogs, and they promote a calm relaxed kennels. When our first dog passed away, they were just as heartbroken as we were. We entrusted them with our new addition and once again it is like he is staying with family. They work incredibly hard, and are very caring. I could not recommend them any more highly.

Very eager to take your money but owner seems stressed and very bad atmosphere. Would not let us…read morelook at kennels but charged me nevertheless as I had mistakenly booked my dog in for a days trial then changed my mind when I discovered she wouldn't even let me look at the kennel! Not at all interested in my lovely dog. Didn't even make eye contact with him. Greedy and unfriendly as a first impression.

as I have used this kennels for my dog before when I went on my holidays I thought I would use them…read moreagain while I had my kitchen refitted I picked up my dog in the morning took her home and left her while I went food shopping when I got home later I let my dog out in the garden my wife then noticed she was limping when I looked her back leg was very swollen I phoned the kennels straight away(it was about 3 hours later) and left a message on their answer phone about 3 hours later I got a phone call for the male kennel owner after explaining the situation he said it was done after she left the kennels after a heated argument he said his wife bathed the dog yesterday and there was nothing the matter with her and he his wife and the kennel girls will all say the same and its their word against mine for £220 I expect better so I will never ever use this useless kennels again

A really fantastic cattery/kennels. We left our cats here a…read morecouple of times, and they have always been really well cared for. The owners are warm, welcoming and flexible. The rates are really reasonable, and (as we had 2) there were offers to be made and deals to be done regarding price. The cattery area was just built when we went, and it was immaculate - really clean and not smelly (unlike some I had visited!). There are indoor and outdoor areas for the cats, and food and water is always available. there is alwso a heated area inside where they can snuggle upo and sleep - as most cats like to do. a fantastic facility run by great people.