EDIT: I'm updating my review because I booked the appointment anyway. Despite the weird interaction…read moreI had over the 25-dollar late fee, I was reminded of how the staff at the Westover Hills Clinic are some of the most professional, hard-working, and kind people. They have consistently provided superb service and follow-through, so I recommend this location to anyone who is looking for a PCP. ORIGINAL REVIEW: I missed an appointment due to an emergency, called them beforehand to let them know, and they said it would be enough since it was an emergency. Called to reschedule, they said I never called so I'd have to pay. Asked them to check their system, they didn't find evidence of my call. I called back to reschedule again, the said they found the notes in their system, but I'd have to appeal formally. I asked them what proof was needed, and they said I'd just have to make the claim that I had emergency surgery. So I asked what's the difference between now and then, since I had already done that and what would constitute as proof to waive the fee. They couldn't really answer, transferred me to billing and billing said they couldn't do anything, I'd have to talk to the practice. I asked billing to get on the call with me and the practice, and they said they would, but they did a simple transfer instead. When I finally agreed to pay and appeal later, they didn't have the appointment I needed. One big circus, wasting everyone's time, over 25 dollars.

Unfortunately, I had to leave my former primary care doctor since they stopped taking Aetna…read moreinsurance. I was completely bummed and just hated the idea of changing doctors. I did a lot of research, got some recommendations from my daughter's former pediatrician, and ended up at HealthTexas with NP Stephanie Munoz at their Westover Hills location. Their office info is: 10307 TX-151, SA, TX 78253, phone: (210) 237-4983. From the moment I walked in, I absolutely loved this place! Each and every person in their office staff was efficient, friendly, and fun! My first visit with NP Munoz went even better! She has a great personality, is very straightforward, and easy to talk with. She was extremely thorough, asked questions about my prior tests and treatments, and made recommendations for my care plan. A couple of extra bonuses about HealthTexas are that they open at 7 am every day but Wednesdays, and 2 of their locations are open on Saturdays -- no appointment needed! I'm so thankful that I was forced to change doctors! I've found my new healthcare team! If you're considering changing doctors, I'd highly recommend HealthTexas and NP Munoz!

Dr. Aldrete was very professional and informative. The office is nice and modern. The nurse also…read morehad very gentle hands. She drew my blood and it didn't hurt at all. Not even a small pinch. The front staff can use some work. The one that revived and checked me in seem a little standoffish. I would guess she wasn't having a good day and leave it at that. Definitely do not regret making dr Aldrete my primary physician.

I love my doctor, she listens. I didn't have to wait that long to see the doctor. The only thing…read morewas the front desk, the receptionist was going to cancel my appointment because I didn't come in 15 minutes earlier. My appointment was at 4 and I was not aware of there new policy. But thankfully the doctor saw me.

Quality of care and professionalism Friendly staff and…read moreclean surroundings I felt entirely heard and understood

I chose the practice because of its strong reviews, and my first visit gave me high hopes. The…read moreoffice was clean, I was seen on time, and the physician in training who saw me before Dr. G was outstanding: thorough, thoughtful, and attentive. That first visit was so positive that I even recommended the practice to my mom, aunt, and sister. Everything after that was the opposite. It took multiple calls to get my prescriptions sent correctly after they were sent to the wrong pharmacy and most weren't sent at all, and we'll call you back took days. Then, When my lab results were ready, I called and was told they could simply be emailed to me, and they were. A few hours later, I received a notice that I had missed an appointment and was being charged a $35 no-show fee. I called the next morning, explained the misunderstanding, and was told to come in Friday to review my labs. On Friday, the receptionist handed me paperwork for an annual wellness visit I never requested and had recently completed. When I tried to explain I was there only for a lab review, she repeatedly interrupted, waved me back toward the waiting area and simply repeated multiple times that was what I was scheduled for. I said I did not request a wellness visit. I was told I would be charged another no-show fee despite being there in front of her if I didn't have this procedure done (despite having had it done recently). When I asked about the attitude, she laughed and said "I'll go get my lead", I never asked for a supervisor. The receptionist left and returned with the office lead, whose first words to me were, "What do you need?" She did not ask what happened, only repeated the policy and said I would be charged. I asked if I could briefly speak with Dr. G about the scheduling error. I was told no. I asked to simply leave my phone number so Dr. G could call me later so I could share my feedback, and while I was finishing writing it, the office lead demanded I go sit down to finish it or threatened to call the police. THREATENED TO CALL TGE POLICE, when there is nobody behind me, when I didn't raise my voice or curse, I wasn't asked to leave, simply because I was unhappy paying a no show fee for showing up to a type of appointment I didn't request. There were no patients waiting behind me, and I said repeatedly that I was happy to leave if that was what they wanted. While she had the police dialed she went back and Dr. G eventually came to the front. I appreciated that, but before I could explain, I was told I couldn't disruptive as she was arriving (I wasn't even speaking to her yet) and she referred any feedback back to the office lead. After seeing the same behavior from the doctors as the tone deaf staff, I left because it was clear my concerns were not going to be heard and the staff is one that escalates simple matters. This was a scheduling misunderstanding, not a safety issue. A receptionist or office lead should listen, clarify, and de-escalate, not jump straight to threatening to call the police. Because of how this was handled, I called my family and told them not to become patients. Based on my experience, I cannot recommend this office to others or trust it with my family's care.

God's gift to medicine and human kindness. I wish all patients could experience what it is like to…read morebe honestly cared for.

My wife and I have been seeing Dr. Galvez for several years, and we really love having her. She is…read morethorough and knowledgeable yet friendly, personable, and easy to talk to. She has spoiled us for any other doctor...our whole family now are patients of Dr. Galvez.

Pulled a muscle in my back, checked in online and seen exactly at scheduled time. I was treated…read morewith a respectful and professional staff. Amanda was great. She listened to all of my concerns and listened to me with great care. The doctor was also great, she explained everything she was doing and ensured my understanding of my diagnosis. I'm very happy I chose this medical facility.

Even though the clinic was busy, the doctor and office staff were professional, personable and…read morecaring. The doctor on team was so careful to explain the process of her examination and diagnosis. We were treated with great care! Highly recommend!

Yo le doy 5 a este lugar Desde la señorita que nos atendió en la recepción fue muy amable nos…read moreatendieron inmediatamente llevé a mi padre de 83 años que se cayó no tardaron en pasarlo y la doctora muy amable!! la señorita que tomó los vitales también fue muy amable también el ambiente es muy agradable sinceramente nunca nos habían atendido mejor en lugar de urgencias !!recomiendo ampliamente este lugar y muchas gracias por tus servicios y su profesionalismo.

Everything in this "clinic" is a joke. Let's start with the owners...Terrible uncompassionate…read morepeople. The whole clinic is a dirty, dark dungeon looking place. Everything is broken there. EKG's, computer monitors, leaky restrooms sinks and toilets. The owners don't buy anything new for their employees you have to figure it out on your own. Don't waste your time and money at this ridiculous place...find another clinic!

He has such a warm welcoming staff.Very professional and genuinely caring. Most importantly, it's…read morealways a great visit because he truly cares.

Dr. Uzowulu has been my PCP for about 4 years now. He monitors my blood pressure and annual…read morephysical exam. The level of care I receive is excellent. His staff is always friendly and I get all my referrals and prescriptions in timely manner.

I was a former patient of Dr Gonzalez and decided to change it up and try a new doctor. Needless…read moreto say I came back to Dr Gonzalez because I couldn't find the quality of care I was receiving from Dr Gonzalez. Dr Gonzalez is very attentive and truly cares about you. I came back and I'm happy I did. My wife started seeing Dr Gonzalez and when she first started going she wasn't in good shape health wise but after more than a year Dr Gonzalez has helped her reach all her goals and now she is feeling so much better. Thank you to Dr Gonzalez for everything you have done for me and my wife. We are truly grateful. Dr Gonzalez staff is excellent. Amanda handles everything in the office and nobody does it better than her. I definitely recommend Dr Gonzalez because he is a top notch Doctor and he has excellent bedside manner.

Well, my wife was found with a mass on her pancreas and had to go through a procedure called a…read morewhipple. This all could've been prevented had this doctors office referral team done their job! 3 months with the back and forth to also be denied care for her and her son? This will continue...