I am extremely disappointed with my visit to the Alamo Ranch Nextcare. Arturo Salas is a horrible provider. He took less than 5 minutes to examine me when I came in for a follow up visit. I was just there a week ago and diagnosed with strep and flu. My cough has not gotten better and I am not getting sleep. He was provided all of this information. Yet, Arturo prescribes me cough syrup I can get over the counter. He didn't even look at my throat. I called the office after realizing I paid $50 for a five minute visit with an inept practitioner who doesn't bother to actually treat patients. Arturo refused to speak to me. He had the front office girls rotate in telling me nonsense about the cough syrup being prescribed. This is what was prescribed and it clearly states OTC. https://www.rxlist.com/consumer_bromfed-dm/drugs-condition.htm Arturo wouldn't even get on the phone to discuss why he had prescribed an OTC cough syrup after I explained that nothing over the counter was helping my cough, and even codeine barely touched it. I will not be going to NextCare Urgent Care as long as you continue to employ Nurse Practitioners who do not actually practice care on sick patients. read more

NextCare Urgent Care San Antonio - Culebra Road - Doctors Near Me - San Antonio, Texas

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Fast, Clean, Caring. Amazing place! We've had to go there a few times this year and every visit was met with friendly faces and efficient and caring staff. Highly recommend. read more

Went to this urgent care with severe abdominal pain with a UTI. The receptionist was friendly and offered me a cup in case I needed to vomit. Prover Travis Forney PAC has terrible bed side manners and was lecturing me about my diabetes without knowing the circumstances of my current condition. He was rude and not at all empathetic, he definetley needs training on bedside manners and understanding that he needs to listen to his patient and judge. read more

With so many other choices of urgent care location in this area avoid this location if you can. They have terrible customer service, only allow online appointments, and will allow you to book a Covid test in advance only to have you wait an hour to tell you they are out of test. And to top it all they could care less. read more

Moe and Monica were great this morning! Even tho I was feeling sick they managed to put a smile on me! Super attentive and listened to my concerns, NextCare is always my go to clinic. read more

Typically I have a great experience but I made a appointment and was able to get there early and said only one person ahead of me and then a couple after me they by passed my walk in appointment and let others go ahead of me and said I had to take my appointment time even though we all were walk ins and I had to wait but no one else did. I will be looking into another urgent care bc favoritism and Racism is wrong and I felt profiled. They should not have told me I was next and then let others go and make me continue to wait when I was checked in and next . Nurses and doctors are always nice though read more

I came in for a shot because I have a sinus infection. My appointment was at 6:20. They rushed me thru so they could go home I guess. After the shot, they came back in (laughing) and said "are you still taking the Paxlovid" cuz it has an interaction with the shot they gave. Seemed VERY unprofessional to me. read more

Looking back, the experience was pretty disappointing. Not sure when "urgent care" became "take 15 minutes to register online and sign in for an appointment then wait another 15 minutes to get called in-care" We arrived ten minutes before they opened, so with only 2 people ahead of us, there was no reason receiving care for a COVID concern should have taken over 30 minutes. Be forewarned: if you go in with concerns of a painfully sore throat, throat swelling, and trouble swallowing, you'll be told they "don't have the tools to look in your throat"... The female doc seemed kind of oblivious as well. Oh... and the exam room I was in just happened to be playing a talk show with a stripper dancing on a pole!!! Wtf. Maybe be more aware of the channels so kids aren't being exposed to random shit like that in a medical office. I got the meds I needed, but left with an overall feeling of ick. read more

We literally just saw Rick Benavides who was the PA here today. Not only did we not have to wait more than 10 min to be seen but Rick came right in with a super friendly disposition and engaged my super nervous shy 5 yr old. He was awesome and super informative. He showed me pictures and explained in great detail what was going on in my sons ear. Explained what and how to take the meds needed and gave us a coupon for the over the counter stuff. Thank you much! In and out in less than 30 min. read more

NextCare Urgent Care San Antonio - Culebra Road - Doctors Near Me - San Antonio, Texas

Prior to taking my daughter to this facility, I called to verify their covid testing process and turnaround time.. After being told over the phone and at the facility it would take about 24/48 hours, I got her seen. I figured oh due to this "winter storm" crap it would take a day longer, asked my husband to follow up on Friday afternoon, since we had not heard back.. The location just advised results were not in yet, so I figured on they are backed up from Thursday's closure.. I called back today and I'm now being told they are taking 5 days to get PCR / 4 days for rapid results in and that it would go for any Covid testing facility.. I thought well that's funny, because I had just gotten my whole family tested that Tuesday and got the results Wednesday afternoon for our PCR test at a different location.. Since, I need to get one of my children retested for an inconclusive test, I would just take her to Nextcare since they had testing available that day. We are just going to hope that my child's results come in ASAP, so we can all get back to work and daycare.. UPDATE: Sooo they provide phone results then told my husband, that he had to come in to get a copy of results, so I called to ask for an emailed copy since neither one of us would be able to pick up. I was told by one person it would take about 2-3 hours. 6 pm came around still nothing.. So, I called again and was transferred to the location we had gone to 45 min later.. Only for them to say oh we cant email, since they have issues with emailing them. I was then told that I could go to Quest website to get them, so I do that but since my child is under the age of 13 years old, I couldn't register to get those results.. The person I was speaking to advised that she was not sure how it works since its not their site.. She told me look we are here until 8 pm tonight, so if you can make it in we will have it printed.. 7 pm my husband gets to their location and what do you know they are freaking closed!!!!! The worst location and company ever!!!! Never ever will I use this company again!!! read more

Idk how this place is open when the staff has no regard for their patients! We came in 30min before closing and the "doctor" kept looking at his watch, telling me that we more than likely had to go to the ER because of ortho or surgery. All I wanted was an X-ray since my son has an ortho. Alan, a paramedic working the front, was ok until I asked for their names. Travis Forney is the most impatient and rudest "doctor" I've ever met. Felicia was quiet. She's probably used to his arrogance. Avoid this clinic if at all possible. They need to shut this place down or change the staff immediately. read more

Needed to get seen for a Covid rapid test and TX Med Clinic had ridiculous wait times. Found this urgent care near my home and was able to get a walk in test. The intake of my initial information was easy and fast and the instructions to get my test conducted were easy and efficient. I drive to the back, a young lady came out to administer it and asked if I wanted to wait for results. I got my results within 10 minutes and Dr. Travis came out and explained them with great care and knowledge. read more

Mo was very nice and helped ease my nerves when I came in today! Also the doctor, Travis, was very knowledgeable. Very clean location.

2 hour wait in car. Urgent care? I think not. You have to download their app and wait. read more

I went in today for an appointment. I had great help from the front desk, Moe, and Travis. they did a great job helping me out today and explaining everything to me. thanks! read more

Was seen 10/12 check in process was easy, minimal wait time & staff was great, will recommend! Ended up having flu B, bummer!

Subpar urgent care. Will not go back. The nurse blew his nose, and then tried to do vitals on my son, and I had to ask him to wash his hands. The PA didn't swab for the flu, but told me he knows by the symptoms that my son had it. After me asking to please swab, he kept asking me why. Not the type of service I like. read more

Excellent care. I made an appointment online ahead of time and we were seen promptly midday by the PA. We had a diagnosis pretty quickly, were given a work excuse and sent on our way with the prescription already sent out. Everyone was accommodating and the PA was super nice. I came here based on positive reviews and had a much better experience than at a Texas Med Clinic or CVS minute clinic. I will be coming here for my urgent care needs from now on. read more

Very happy with my visit experience!They are very nice and patient.Definitely don't regret getting my check up done here

I was able to make an appointment online on a Saturday. I went in a few hours later and waited no more than 10 minutes to be seen. I was triaged, consulted, and left within 25 minutes. The staff was kind and professional and the facility was very clean. I highly recommend this urgent care. read more

I made appt at 11 thru website. When we arrived to check in, they told us to go wait in car and do the on-line check in. The receptionist said they call us. At 11:45 I went in and told them I had 11 appt and it 11:45 and she said it's not appt, it's a reservation. I told her that's not what it says on your website. I felt like she had attitude. It's a sad because I have been there a few times before and never had such bad service. Plus there was only one person in the waiting area. I won't be back. We left and went to Complete emergency care on culebra and they we're very fantastic, so maybe they did us a favor. My suggestion is to have caring and personable people in the front office. How many other people have left??? read more

I was referred here since my clinic had no appointments and was not disappointed. The front office staff was really nice and walked me through registration and paperwork. It was mostly done online through my phone and was really easy and convenient. I didn't have to wait more than 20 minutes to be seen and the nurse that took my vitals, Laura H., was really kind, gentle, patient and professional. Once I got put in a room, the wait was not very long. Joshua Rahaei, PAC, was super attentive and actually listened to my symptoms. They were able to put my meds in at a local pharmacy, give me a work note, and I was on my way about an hour later. They were really awesome! Would totally recommend for your urgent care needs. read more

If you are paying cash then fine but if they are billing insurance their insurance girl who is the rudest individual I have ever known will NOT bill your insurance correctly. I was told she gets away with being nasty cause she has worked there in my opinion far TOO LONG!!! Oh and a friend of mine told me if you go for covid testing you won't get response for over a month! Don't see what good that does! How is that helpful? read more

I tested for Covid on June 19th. It is now July 7th. They never called to give me my test results. I am positive. I had to call and they claimed they had the wrong number. This is incorrect. I checked my number with the receptionist days in between. Now they will not answer my phone call (after hanging up on me) and I need results for work. For being health professionals they aren't being very safe. read more

Next are is listed as a community care provider for the VA. I went there in January. It is now May. I keep getting a bill from them. When I call, l end up on hold for an excessive amount of time only to get someone who is not interested in fixing the billing. Not happy with these people at all. Would not recommend any veteran to go here. read more

Lisa and Travis Forney, PA were great! I felt well taken care of. Lisa was very gentle and compassionate. Travis explained everything to me perfectly, great bedside manner. I just moved to the area, and i will definitely be returning if needed. Thank you! read more

This is the second time I use an Impact Urgent Care. Loved the first one I went to off of 1604/Blanco. That physician was amazing. Wasn't afraid to treat and didn't start me so conservatively with the "if this doesn't work then come back and see me" type of stuff. Well, since I had such a great experience, I decided to try the one near the new area we moved to. This one is off Culebra and Huckleberry, outside 1604. The PA was on today and I thought he was pretty awesome too. Wish I caught his name. The wait time had to have been about 5 minutes after check in and maybe 5-10 minutes at most to see the PA. Did his quick assessment, found objective symptoms, and told me the treatment plan which also included a steroid shot!! I love fast acting medication and love that you can still find a lot of physicians giving them. Truly love this Urgent Care Center. Great office staff. Ok, maybe the person that helped check me in can use a little picker up when greeting clients that are coming in to seek medical attention. Just a tad bit more cheerful. Idk. Maybe she was having a bad day. Not enough to sing a star for though. Nevertheless, when my PCP can't get me, or I don't want to wait the 2 hrs it takes to get out of her office, you better believe I'll be coming here. 5 minutes from home. Keep up the good care! read more

NextCare Urgent Care San Antonio - Culebra Road - Same type of patient room as one would expect. Pretty good. Nice and clean. - Doctors Near Me - San Antonio, Texas

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I signed my kids up online for a flu vaccine. I was instructed to input insurance information, which I did. When I arrived, I waited behind a sign in front of the reception desk, as instructed. After standing for 5 minutes without acknowledgement, I approached the receptionist. She informed me that she did not need my insurance card because they don't accept insurance for a flu vaccine ever, under any circumstances. CASH ONLY, for a flu vaccine, which is covered by insurances 100%. In addition to the lousy policy, I am disappointed that I wasn't called with this information prior to making the trip. My name, number, and insurance were all given online, as well as the reason for the visit. read more

We arrived at 7:28pm and the guy put a sign outside "Closed" right when we were walking up. The door clearly says open until 8pm. My husband was in very bad pain from his knee and to top it off we ended up with a flat tire waiting outside of the parking lot. read more

Took my granddaughter to this urgent care on Monday. Her neck was swollen and the pa Waller Recommended I take her immediately to the emergency room. Turned out she had cellulitis The staff on that morning were impeccable . Michelle , lupe and sandy Castano and pa Waller We're fabulous. I was a nervous crazy wreck. Thank you for all your support and help J Mortillaro ie Ryleigh Dunn read more

I went to this place today to be seen. The lady at the front desk was very nice and very helpful. The MA was quiet and courteous. The Physician Assistant was a total jerk! He came in the room ignoring my husband cam e straight up to me and remained in my personal space He questioned me by....."what do you expect from me to do for you today?" "What do expect I can do at an Urgent Care?" I was not expecting his attitude at all. My mind went black. I already know I need to see a Gastroenterologist, however my insurance does not start till next month. I just want some relief, especially since my bday is next week. I paid out of pocket which I was very well aware of. What I was not aware of was payIng some unprofessional jerk for basically treating me like a child. His name is Ricardo Benavides so be aware of his bed side matter. He's a total jerk. I also sent this business a review. We need more compassion towards patients. Mr Benavides needs to be grateful towards people. If he does not like his job then quit!! read more

Clean - new - nice people - no wait - nice Doctor and nurses - I had Dr. Gutierrez . Would def come here again but I'm hoping I won't need to Lol it's no fun being sick :-P read more

I've found my new family Urgent Care! Hurt my wrist and needed X-rays to make sure it wasn't broken. Called to confirm that they accepted my insurance and was told that they did, and they did call ahead appointments. Staff was all incredibly friendly, fast and efficient. I was in and out quickly, less than 35 minutes. Very pleased!!! read more