my wife and I have bought a 2025 Cadillac from this facility with 24,000 miles thinking this would…read morebe a flagship experience. The purchase did go well while purchasing but after purchase it has been nothing but a follow up run around my end. I know you're busy, so here are some bullet points. The sale associate had all the time in the world to sale but has not time to follow up with issues. Commented on numerous times that he is just so swamped. Working for my grandfather growing up, he taught me it's easy-to-get money up front with no problems, but when something goes wrong it's how you respond that matters. I would be more than willing to share text messages on the follow up that I've had to do on my end to support this email. The backseat needed parts ordered when we bought the car. We said we would just leave and would pick up when fixed, but they assured us that parts would be sent in quickly and we would be called. I have not gotten any follow up this has all come from me. Note inspection report showed nothing wrong with the car this has the window sticker that it went through a multiple point inspection. Brakes started to squeak and then stick at some points right after we brought home. My wife called and was told this was normal; it was the weather causing this. We have owned many cars and never have had this issue. I then proceeded to call and finally got an appointment scheduled was then emailed a totally different day and time so I called right back and they told me that it was taken that I could come in and sit for hours and wait for an appointment to maybe open. I am over 45 min away. Then proceeded to speak with Lance Wade and he called me right back and told me that I could set a time that was good for me. By the time I got home, the brakes were already squeaking again. Note : The inspection report showed nothing wrong with the car . This has the window sticker that it went through a multiple point inspection. I asked Lance what was wrong with it, He said he has no clue I would have to speak with them and then left with no further follow up. The repair gentleman stated the rotors had film on them and needed grinded down, and the brake pads needed to be adjusted. Note there is still an issue.

The purchasing process went smooth especially for being an out of state purchase. However,…read moreafterwards was not so great. I was issued temporary plates and told that my hard plate would be overnighted several different times. This was never done until 6 days prior to my temps being expired. Even then I had to find out by demanding to speak to someone as my salesman Dominique kept dodging me and not returning calls. My last call was 6 days prior to expiration, and I was told that a registration was sent to my local plate agency. I asked why I was not informed that this happened and was told that the agency would have called me. Come on folks, we know better than that. My point is this, I was promised plates several weeks ago. I was being ignored and dismissed after the sell. So, would I recommend purchasing from Don Franklin Ford of Columbia Kentucky? Heck no!

Excellent and friendly service. Go early because there's going to be a line. If you bring your own…read moreoil, because you prefer a type they don't carry, they will still change it for a small and very reasonable fee.

Shawn, of Shawn's Quik Lube, is a good guy who does an honest job at a fair price. I have always…read moretrusted Shawn with our family cars and truck. This is not a huge franchise, high volume oil change place. Shawn is well known in our small community as having a good positive reputation. You won't be sorry if you take your vehicle to Shawn's Quik Lube.

She is always willing to help out. Great Young lady with lots of knowledge. From towing vehicles to…read moreselling them. She will be your one stop shop. Local and very dependable.

From the owner: We take pride in our customer service. If you’re needing a tow Whitney’s is the one to call. She…read morehas experience and expertise in handling and all accidental or roadside problems you may face! We are covered with a $1M commercial insurance policy. If you want fast reliable service you have found it!! Call Whitney 270-789-7623

Had it set up to purchase a vehicle from them and drive two hours to come get and they sold it the…read moreday before. Do not trust this business. They obviously don't know what they're doing.

Was interested in purchasing a 2012 Dodge Ram truck. Going to drive 3 hours to see and possibly…read morepurchase. First off, the truck was advertised at one price and then the salesman called and said "oh no" there was a mistake and boosted the cost by $3000. Ok so still not a major deterrent, but now we need a $500 deposit to hold the truck. Ok ...deposit done, then get a call can't find the TRUCK! Not sure what kind of business you folks are running, but it is a very shady practice. First to advertise at one price and not honor that price which even grocery and retail will do (this mistake was yours), I understand the deposit, but then call my son and tell him the truck is MIA? Wow just wow. You have disappointed several people in one day. That I believe could be a record! Oh, and I'm anxiously awaiting my $500 deposit!

The car is great the Altima is a great vehicle. Seems the simplest task like a oil change can be a…read morenightmare. I cringe every time I have to get my car serviced. It has reached a point to where it causes anxieties. The Nissan line of cars is great my 3rd new one but also my last due to after the sales service. Find a better place then Franklin.

The owner john Sheehan is a terrible individual. He sold me a 2017 Nissan versa which needed a…read moretransmission. When I requested my money back, he refused. I never signed the buyer's acknowledgement notice and he never gave me the title. I have to now sue him in court. Dont ever buy a used car from him EVER!!

From the owner: The road can be a dangerous place for a breakdown. When you get stuck, we are here to get you to…read moresafety. From emergency towing to removing old or disabled vehicles from your property, you can count on our professional expertise to get the job done right every time. Contact us today!