Sues was doing our dogs when I was growing up. Now a dog of my own and I just happened to find her…read moreAGAIN. Still grooming dogs but a different location than she was yrs ago, I was so happy to find her abt 6 months ago. She's the BEST and just a really great lady. N my litl yorkie Thunder loves her too. Im actually trying to get a hold of her now to bring him in again to get all PERRRTY!!

I brought my 2.5 year old pup, Luna, to Sue's for a bath and nail trim. I was able to give her a…read morecall an hour before to make an appointment. It took about an hour for the grooming. Sue was prompt and gave a quick status report on how Luna did. It was clear that she has many "regulars" which is always a great sign. I'm pleased with her work and would recommend!

UPDATE (9/24/2024): I had a good chat with the owner and it sounds like changes are being made to…read moreaddress the phone, tech, and work culture issues. The situation was described to me as the perfect storm. I'm glad to hear that my unfortunate experience might help others after helping to identify things that weren't working. Again, my dogs were well-cared for thankfully. ORIGINAL POST: Poor service, poor communication, and concerning practices. *This was my experience as a first (and last) time customer. My dogs seemed ok but I was not impressed.* NOTES: - Only one person is vaguely trained in the computer system (new as of 9/2024) - I was almost charged double because of the lack of system training. - The Sunday pick-up window ends BEFORE 11am. - There is no way to contact anyone outside of "business hours". - The manager does not have access to all dogs (from how it sounded. I was told upon pickup that the manager conveniently came back from out of town at the exact same time and didn't have keys on her). PRO - accepts last minute reservations - reasonably priced (if not charged twice) MY EXPERIENCE I had a last-minute trip come up, so I was grateful that I could get my dogs into boarding from Friday afternoon to Sunday morning. I received a call the day before drop-off to confirm our reservation. Check-in was when things began going downhill. Apparently there is a new computer system, so my dogs were not on the same invoice and I was informed that my card would need to be run twice to make sure both invoices received payment. Slightly inconvenient but whatever. Until I was informed that I would be charged for 2 dogs and 2 nights twice, doubling my payment. It took 3 people explaining that ($43+$39) for 2 nights charged twice was $300+, not $175 total. We had to completely redo the reservation before everything was settled. The worst part of this experience was the pickup. I was told to pick up between 10-11am. I hit traffic on my drive and pulled into the empty lot at exactly 11am. I got out of my car after rearranging luggage at 11:01am. I checked all doors to find them locked with no one inside or on the property and proceeded to call the website number to leave 3 separate messages at 11:03, 11:05, and 11:09am. THERE IS NO AFTER HOURS LINE AVAILABLE. The only person I could find on the property was a handyman who proceeded to call the manager. When the manager arrived around 11:15am, I was told that everyone is on break and no one would be back for a few hours (3pm was the earliest time when people would be back in the office based on what the manager told me), so I had to come back at 5pm. According to the manager it was my responsibility to call and ask them to stay "late" even though I was not told that this was the case during check-in. When the manager asked which dogs I was picking up, she immediately responded with, "Yeah, I don't have the keys to their kennel." I have boarded my dogs in Indiana, Missouri, New Mexico, Arizona, Colorado, California, and Nevada. I have never been told that it has been my responsibility to make sure that I call to make sure workers are available during "open hours". Nor have I been told that the manager didn't have access to my dogs. That concerns me when my dogs have no one with them and the two people I could find don't have access to them. I understand that I arrived at the end of the pick-up window. I was more disappointed by the fact that I had informed them of my pick-up time, did not receive a call about changing that time, and there was no humanly way possible for the entire place to be locked up and vacated by 11am while staying open during posted hours.

Michelle and the rest of the staff do a great job taking care of our dog, We have taken our dog…read morethere for 9 years now and he is always excited and happy to get there. The facility has a lot of space for the animals to exercise and the have indoor and outdoor options for the dogs to run and play around. Place has always been clean and they have been very flexible and accommodating of our needs. All overall we have gotten a positive and wonderful experience with them.

Crystal Canine "tunes in" to each individual dog, working with his/her strengths and…read more"needs-improvements". Crystal and Colleen are very knowledgable and intuitive with dogs. Their resumes are impeccable. I received great training advice for homework and Duke responded to his training at the facility. Duke was anxious to see his human friends at CCCT! They have several training options, some mix-and-match, so dog-people can pick the path that works best for them. I recommend CCCT for any dog's coaching; from basic training to fine polishing.

My dog Tripper spent 30 days with Crystal for training. This was 5 years ago and I'm really glad I…read moredid. Even now the training still shows. I took Tripper to Cabalas and Home Depot quite a few time afterwards and she was surprisingly calm. She did have problems making friends with mannequin. Just didn't get it. It's been 4 years since I had done it and took her to Fleet Farm last weekend and at first she wouldn't settle down but within a minute or two she remember how to act. Seems like everybody wanted to pat her head. The sit and stay, heal, kennel up and all the manners that go with it. I will take time to work on healing, stay in her place and other basics. When she's done with the training your dog is trained and it's up to you to keep the dog trained. Cristal knows what she's doing. I mean Cristal spent two years at a fancy training academy in Austin, Texas.

If I could leave zero stars I would. My usual groomer was booked up too far out. She said that…read moreCovid brought forth a puppy boom, and there are more dogs needing to be groomed now than ever. So I began calling around trying to get my dog in somewhere, and I called Rin Tin Trim. She answered the phone very unprofessionally just saying "this is Cathy." When I explained to her that my usual groomer was busy and that I was in need of a grooming service, she said to me she was not interested in serving us if that's all I was looking for. And then she hung up on me!!! Unbelievable, I desperately want to call back and give this woman a piece of my mind, but I figured an honest review would be better for everyone! Don't bother with this woman!

The woman on the phone was incredibly rude & condescending. I would NEVER trust someone with such…read moreanger to take care of my dog. Terrible customer service.

My chocolate lab and pitbull get so excited to come see the staff there. I can't even put the car…read morein park before they are yipping with excitement to go in and see their human vet clinic friends!!!

Amazing clinic. Dr. Farmer is so kind and answers your…read morequestions and concerns. Very compassionate and takes the time. My doggy is so comfortable around him.

At first I was a little scared after reading reviews BUT it turned out to be a great experience. My…read moregirl Ivy is new into my life and I've been nervous trusting anyone to even look at her but the vets cleared my anxiety instantly. The front desk woman were absolutely fabulous I seriously couldn't thank them enough for all the help! And I can't even being on the doctor that's helped me and ms ivy. Lost for words on how amazing she really was. She not only explained everything super well but also made sure I understood every little thing that was happening. Me and ivy were on our way so quickly and I'll definitely be going back for the rest of ivys life!!! Love this place truly a blessing these humans are

Dr Kris and Dr Jenny are both kind and patient with our dogs. They are accommodating for schedules…read moreand give options for treatments. We appreciate the honesty and knowledge we receive regarding our pets. Highly recommend them and their staff.

Dr. Campbell is the best! She helped me with my dog Luna and answer all my questions and concerns…read more She even followed up to see how Luna was doing days after my visit. They do care about your pet! Friendly staff also

I needed to find a new pet clinic due to moving and this one was reviewed as specializing in…read moresmaller animals like bunnies. The staff are the sweetest and great at educating. When I had submitted my request for an appointment the night prior online, I received a call immediately the next morning. We were able to get in and the process was not complex, and easy at check-in. Big lot parking off the building too. The vet was very transparent about cost and options and I never felt pressured. This will definitely be our vet unless we move again. My bunny is in good hands here. They care a lot and it shows.

My cat had 19 teeth removed & all Went well & he has…read morerecovered & is Back to his old self ! I appreciate the excellent care he received

The receptionist/scheduler was happy! I TRUST THEM like no other veterinary service that I have…read morebeen to in my history of having pets since 1998, through 6 different towns in 3 different states They did not sound stressed or overwhelmed. They sounded genuinely glad to be meeting a new animal client. They were concerned as to whether or not I would need immediate services. I did not. Since I was switching from another practice they said that I should request my information be sent over and give them the vet info so that they could do the same if they did not receive it (which was sadly a common occurrence but that THEY would do the follow up as long as they could). Upon arrival at the clinic, I called the number provided on the window. A technician helped me with all my paperwork because the front desk was tied up. But the technician sounded like they were smiling. They asked appropriate questions and understood my answers to my questions. We sat in the car instead of in the office. My dog was calm. When we did go in, we went to the back right away. My great big baby doesn't like the floor moving under her so the scale on the way to the exam room was difficult but we could just take the number that stuck the longest. Treats and spray cheese were copious. Everyone wanted this to be a good experience for my girl. She had her physical, and boosters. The Dr. made sure that we humans left with ALL of our questions answered too. Everyone was THE best. They LISTENED, really and truly cared about the animals, the people and the relationship between them. They understood budget needs and health needs...where and how things could be done and when there was simply no other choice. I TRUST THEM!