The check-in process was smooth and they take my insurance (Kaiser) which made it really easy…read more The team at Hilo Urgent Care Center was very kind and they were able to prescribe meds to treat my issue. There were some problems with sending the prescription over to the pharmacy though so just be prepared to wait a bit. Overall would visit this clinic again if I need to. Thank you Hilo Urgent Care Center!

I was having bad ear pain on a Saturday and I couldn't wait until Monday to call my pcp but it was…read morealmost 4 pm. I figured if Urgent Care was busy then I would just try again on Sunday. Luckily, they weren't too busy and from the receptionist to the provider, everyone was so accommodating, helpful, understanding, and kind. It was honestly such a pleasant visit. I've actually been there another time for my son while it was super busy and it was actually a pretty good visit that day too. So if I ever had to go again, I wouldn't have any doubt they will be just as accommodating, helpful, understanding, and kind.

we had an emergency de-gloving dog bite on my lower arm. The staff was super friendly and very…read moreattentive. Dr. Dan Silverman was an amazing pinch-hitter for the surgeon. He sewed me up with 36 stitches, matching all parts of my skin and tattoo together they took care of my pain in the best way possible and filled me with IV antibiotics. I am very grateful for all their services.

The hospital is excellent except for the er. Almost bled out. Triage nurse told me to wipe the…read moreblood on my clothes. I said I should have stayed home. She said then go home. Ended up going to Kuakini er. For proper treatment. Wow. What a relief at an Oahu hospital. Er. Also while in er. Hilo Hospital. The beautiful young nurses were sitting around talking story. There were about 6 security guards near the beautiful nurses. This is the first et I have ever been in that acted like the angel of death. This is where the medical person wants you to die.

Excellent, fast service! Very knowledgeable doctor. Got to see them in 5-10 minutes. Took care of…read moremy sinus infection. Mahalo

The office staff was kind, caring and friendly. Service was…read morefast. The doctor however, was among the five worst physicians I've ever seen. She did not present herself as a PA, which led me to believe she was a doctor. She did not listen to my concerns and showed no empathy. Her visit was less than five minutes. She did, however, promise to request a full spinal x-ray which was exactly what I wanted having experienced intense neck, back and leg pain less than 24 hours prior. When I arrived at the Xray facility, she had requested only lower x-rays. So I returned to the clinic to ask for the promised, full spinal x-ray she had promised. She refused to do it. And when I kindly asked her why, she refused to answer, and instead repeated her refusal , turned her back and walked away. I was shocked! It's my belief that no patient should ever be treated with that level of disrespect and lack of care.

unprofessional, no expertise, they are very rude. My brother had kidney problems so his body was…read moreswollen but the doctor said he was allergic. Then we went to emergency, doctors there told us If we were a day late, we don't know what would have happened. unbelievable!

The WORST medical/dential on the island. LONG WAITS,…read moreINEPT staff, any good doctors don't last longer than a year, worst answering service in hawaii, they loose your appointments, they don't pay attention to what you tell them so you have to repeat yourself over and over again. Constantly trying to send you to Oahu for a 15 min appointment with a specialist because they don't have any in town connected with them. Spending all day going to Oahu for 15 minutes is a hardship for seniors with disabilities. They can't get your prescriptions correct. They need to be sued for mal-pracrice or shut down. Their stupid recording on hold it ANNOYING, the jingle is STUPID! Silence would be better. AVOID this place if you can.

outstanding personal care always ready to provide services…read moreand appointments are always on time and ready as scheduled highly recommend this location in Hilo

Kaiser is losing its customer care service by rushing their patients and not "listening" to their…read morelegitimate requests. I was recently seen by a Chow Hwang PA-C for a painful 3+cm cyst removal on my midback centered over my spine. Local anesthesia was done. I was cut open and prodded to drain that cyst. Packed with dressing. PA-C Chow states it's gonna hurt after so I'll give you a work slip for 2 days. I mentioned a few vicodins should cover that pain.. easy fix. I asked the PA-C if she could cover the wound with Tegaderm/opsite for more protection from outside elements. Her first response was, "We dont have that here in the clinic." WTH?!? Im a retired Kaiser RN for 22 years. I know the clinics carry it. I also had to make sure the PA-C ordered a Rocephin IM injection to prevent any infection at the spinal site. She seemed hesitant thinking the prior course of oral Bactrim would take care of any infection. I also requested narcotic pain meds for comfort when the lidocaine wears off. Remember I came in because of pain to the site. Medical Assistant Marcia was awesome. While doing the dressing change she was able to get a few Tegaderms to help protect the surgical incision. Chow Hwang PA-C the clinic STILL HAS THEM. Thank you Marcia MA. When I went to the pharmacy to pick up my meds there were no pain meds and was told that the provider has 2 more patients then will get back to you. 40min passed and still no reply. Went to the front desk and asked a friend to call the MA to find out what's taking so long and also needed my work slip. Was told the MD is not prescribing pain meds. WTHHH! Make me wait like a dumbass for nothing like my time is not worth anything. Definitely not patient oriented. What happened to Kaiser?

Great quality care. The doctor goes above and beyond to make sure you're healthy and pain free. He…read morechanged my life for the better after discovering my endometriosis. Staff is so nice also.

The ladies at the front desk need to take a course on customer service. We all work jobs, we all…read moreserve the community in one way or another. If everyone has to put on a front, so do you. Multiple young women have spoken on how the receptionists at this Bay Clinic make them feel unwelcome and uncomfortable. Yes, people have bad days. But this is a job they chose to work. The least they can do is show grace to the patients who are seeking medical help, most of whom are in sensitive situations not to mention. The last thing they need to feel is belittled by some woman at the front desk. Half of the community can most likely attest to this. This is health care, be professional. Two stars because the actual doctors are nice.

My PCP and an Urgent Care Staff are here. The doctors and staff give compassionate and quality…read morecare. They also have x-ray on sight.

I qualified for Medicare Advantage and tried to make an appointment for a physical. After…read moresubmitting my new patient documents I was informed the next availability was in 6MONTHS!!!! That is simply not acceptable to me. I've paid into Medicare for over 30 years and this is the type of service I am eligible for? Needless to say I will be going with another healthcare company as of 2/1. Unbelievable!

Refused my Medicare. Paid $180 cash for this terrible female Doctor with really bad bed side…read moremanners to just dismiss my symptoms. Insisted on first charging additional $80.00 for Covid test said no left bought few test kits Walmart $20.00 negative. So now still have a case of bronchitis and no Z pack or anything. Run from this place scam!!!!

I took my son to urgent care to get him treated for a dog bite. But we got way more than expected…read more He was not only treated for the dog bite, but was also cared for as if he were part of their family. Then on a different date I took my daughter there for what we thought was eczema. Yet again, we were treated as if they knew her for years. So not only did they treat my children medically, but the staff were all so very sincere, loving, and attentive. Starting from the front desk ladies: Kauila (hope that's correct) and Jamie, to the middle ladies: Malina and Christine, and last but not least, the APRN: Charlotte & nurse:Leah who treated my daughter and son. Again, thank you Hilo Urgent Care staff!!!!!