Rating the restaurant - As a side, this is our favorite Hilton in London - RIGHT next to Queensway station, lowest cost Hilton usually, for just a little more you can get a park view room with views of a Royal Palace. Restaurant - we are usually the only ones in there - but the food is really pretty good - Fish and Chips was very creative - comes with more of a bread crumb coating and in a ball on a warm tartare based sauce - Wife had steak frites - also a nice take on a standard dish - large steak and the fries were absolutely wonderful. I have to say it is unusually pricey - I think each dish was closer to 30Quid but if you need a good meal in your hotel this is a fine choice. read more

Hilton London Hyde Park - fish and chips - creative ball on a nice tartare sauce - Hotels Near Me - London, XGL

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I've stayed at several Hilton properties in London, and I found the Hilton Hyde Park to be quite charming. It is in an historic building, and has the look and feel of a boutique hotel. The restaurant is excellent, and the staff is absolutely outstanding. read more

This lovely hotel is across the street from Hyde Park and just around the corner from Queensway Station. There are two other Tube stations nearby too. The hotel is not large but it has all the necessary amenities and a great staff to make your stay pleasant. The hotel is perfectly located so you can walk to the many fine restaurants in the area. read more

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Stayed here in April, 2018 for a business trip. I was here for just over a week, and it was a very enjoyable stay. First of all, the location is great as far as being right above the Central Line station. Great for getting around. The hotel is also right across from a bike and pedestrian entrance to Hyde Park. Catching a ride (taxi/uber/addison lee) was a little tricky, depending on traffic, but it all seemed to work out. The room I was in was very comfortable. There was a small area where there was a round table and chairs where I could enjoy the views and eat breakfast. The room has a little mini-fridge and a Nespresso machine. Since there is a market right around the corner, I was able to pick up some milk and pop it in the fridge so I'd not run short of those little creamers they leave (which are never enough). The TV was off to the right of the bed, which made for awkward viewing until I realized that I could pull it away from the wall and outside of the frame and angle it towards the bed. Be careful of the cables in the back to make sure you don't pull anything loose. The bathroom had this weird noise it would make, like a rattle of the plumbing or something. I never did figure out if it was the supply or some sort of pump. I guess it's all the rooms and not just the one I was in because I could hear the same sound in the distance when other people would shower/run the sink. Sometimes, housekeeping would take forever to turn over the room. I could come back to the room at 4pm and it still hadn't been serviced. But, that didn't bug me too much. I think it was more uncomfortable for the employees as I'd tell them it was okay to come in while I was there and they'd always hesitate a little. I had a number of room service breakfasts, which were all pretty good. Mostly, I'd dine at the surrounding places or Deliveroo. All in all, a very nice stay in a very good location. The only thing that would make it better for me would have been an Executive Lounge so I wouldn't have to work in the room so much. read more

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The AC is very good, but it's the worst Hilton I've ever encountered. It's an all around terrible value.

The staff were absolutely nice and helpful and always available. The room was so small for the price and a little awkward shape, including a small tiny step to the restroom which you had to remember in the middle of the night to avoid tripping!!! The location was convenient as it was right next to the Red line Underground!!! The adjacencies to a good restaurant made it easy to have access to very good quality food on the day of your travel. The bedding was comfortable and the decor in the bathroom was specifically very new and pleasant. The cost was, well after all the 1/2 dozen taxes and fees a bit too high overall. read more

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Stayed there for three days and three nights. The staff is extremely helpful. A youthful international team from Poland, Italy, Bulgaria and other places makes you welcome. Kamila & her teammates was great. The room was clean, albeit a bit tired and could definitely use a new carpet. The location next to the Kensington Gardens and the Tube is convenient. My biggest beefs to Hilton are: first, a four star hotel should have a decent gym. This hotel has NONE. Secondly, the walls are so thin, I could hear conversations next door. But for about $110 in London I think it's an ok deal. read more

The Hilton London Hyde Park is for sure not my favorite Hilton I have ever stayed at, but I would not say its my least favorite either. The Hilton London Hyde Park does provides some nice amenities, but they are lacking in many areas as well. I checked in for a week stay. I have been to many hotels in London and I was excited to try this out. Usually if the hotel is a true Hilton Hotel it is a little nicer than some of the other Hilton properties. Unfortunately this was not the case. When I arrived they did have a room ready for me. Which was nice and it was because I have status with the Company. My friend was also checking in at the same exact time and they told her they do not have any rooms right now. Her and I booked the same type of room, mine was ready hers was not. The room was very small. Most likely the smallest Hilton room I have ever stayed in and not what I came to expect from a Honda. The shower was in a huge bathtub which means you have to climb over the bath tub to get in the shower. I am a very tall guy and even that was a problem for me. I think it would be a serious problem for someone shorter. The worst part of the room was there was major cracks around the seal of the door so a lot of light came into the room from the hallway. I really did not like that. Some other small issues that I did not like were the lift in the hotel. It was very very tiny. The lift can only hold maybe 1 or 2 people. Next was the issues with getting taxi's it was almost crazy that there were not a single taxi in the area. At one point on a rainy day I saw two employees trying to get taxi's for the crowd of people waiting for them. Finally the breakfast staff were not so very nice. One thing I did not realize is not all hotels don't have a business center. Sure they said I could email them anything I wanted and I did and they did print it off for me, but Id much rather be able to print things on my own. I do think that this hotel served its purpose for being a place where I slept during my week of business. I just wish the hotel would have been a little nicer. Next year I won't be staying at the Hilton London Hyde Park read more

Perhaps the worst Hilton property at which I have ever stayed. Expensive, old rooms (to be honest, my family has three rooms - one renovated, two antique but not charming.). Old English plumbing kept my father and sister awake all night as it sounded like an eighteen wheeler was about to enter their unrefined rooms. This morning, there was no hot water. At seven, we were told maintenance would be by at nine, by a receptionist who clearly thought we were insane. At nine, we were told there was no hot water at the entire property - so at least we weren't again denigrated for our report. This evening, neither elevator was working, and nobody in the lobby has seen fit to put up a notice nor to mention it to those of us standing there helplessly in front of the doors. Luckily, my 91 year old father was spry enough to make it to the second floor and his noisy poorly plumbed room, and I made it to the third floor, none too spry on my replaced tumor-ridden hip. Save your points and money and go elsewhere, stay someplace nice and elegant. Sorry, but an update. Today, they didn't get around to cleaning our room. They didn't split the bed in my sister's room as requested. AND the keys to all three rooms stopped working. Luckily, the digital keys did work. read more

A somewhat small but very conveniently located hotel across from Hyde Park. It feels more like a boutique hotel than a Hilton. It's smaller in size than other Hiltons I've stayed at. It's within walking distance of two Tube stations (Bayswater and Queensway). Queensway is literally about 100 feet from the hotel. You can easily get to the city or other locations from this hotel. It's perfect for business travelers, but worked just as well for our family vacation. The staff were so helpful and prompt in responding to our requests. They left us a handwritten welcoming note and several premium chocolates. We booked a superior room with two beds. The second bed was a sofa bed which was hard and uncomfortable. My child didn't mind but I definitely expected a regular bed not a sofa bed. The room was clean and nicely decorated in a modern style. The bathroom is gorgeous. There's a large luxurious tub. The hotel provides high quality Peter Thomas Roth skincare and hair care products. You also get a mini fridge, iron and hair dryer. Our room was downstairs in the 1003 area. It's very quiet. Considering this hotel faces a busy street, we didn't hear any traffic or sirens at all. There's free wi-fi. I believe you have to be a Hilton Honors member to get the free wi-fi. However, it's easy and free to join HH. There is a lovely attached cafe where you can eat all kinds of delicious pastries or have a full English breakfast buffet. It's a nice restaurant though pricey. If you want to save some pounds, go next door to the Lo Sputnio restaurant which has breakfast for a more reasonable price. There isn't a gym at the hotel but you can easily jog or walk Hyde Park as residents do. It's a beautiful Park perfect for outdoor exercise. We enjoyed our stay here and would definitely return. read more

Hilton London Hyde Park - Hotels Near Me - London, XGL

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This hotel is a solid 3 in comparison to the Islington Hilton (http://www.yelp.co.uk/biz/the-hilton-london#query:hilton%20islington), which I also stayed at in the same week. In short: Both hotels are within 3 miles of London city center (per Hilton website). At the time of my visit, the Islington hotel was only 10£ more and is more along what you would expect of a 'typical' Hilton - bigger building, bigger rooms. If you don't mind the difference after currency conversion, stay at the Islington one. But, this review is about Hyde Park, so back to our regularly scheduled program. This hotel was a bit like a shoebox that was turned vertically and put in a corner location in London - the room had fairly cramped walking areas. Hotel very clean for the most part, there was some mildew in the shower that was easy enough to avoid. Bathroom and closet a bit oudated and somewhat poorly utilized organizational space, but sink large and there is sufficient counter space. Bed very clean (no disgusting decorative covers), and there is a mounted flat screen TV. "Double" room = Queen bed. Room had ceiling Air Conditioning unit and a radiator heater. (Photos of room uploaded) PROS: * Very close to the Underground: Queensway station literally around the corner. Bayswater station 1 minute walk up the street. * Free Internet: Lobby computer for free internet (though this was broken during my entire stay. Got a note from Hilton this has been fixed.) Luckily Starbucks is 1 block north - Free internet with a registered Sbux card =) * Very convenient stores and restaurants around: HSBC and Barclay ATMs/Cash machines 1 block away (both don't charge ATM fees), Tesco Express (water and snacks), Starbucks (free internet), Whiteley Mall, and restaurants. * Hyde Park and Harrods within walking distance. * Quick Check-in and Check-out. * Front desk and Concierege were very friendly - because the lobby computer with free internet was broken, I was allowed to use the Concierge computer twice (before I discovered the nearby Starbucks). * Housekeeping very friendly. CONS: * Hiltons give free water with status... no such simple freebies at this one. * Fairly cramped room. * Bathroom cramped, could be cleaner, and it wasn't laid out well. Toilet paper was clear across the bathroom (mind it's not a very large bathroom). Towel bars under the sink left towels hanging closer to the floor than I would have liked. Standing shower only. * Air Conditioning thermostat hiding behind lamp... for those visiting in summer, this is a bit of a scavenger hunt/surprise. * Couldn't shut radiator off completely - turned it off, but it still emitted heat, making room uncomfortably warm. Fortunately there is Air Conditioning, which really is a silly thing to run when it's 4*C/40*F outside.... * Doors not thick enough - a loud neighbor walking down the halls woke me up. read more

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We stayed at the Hilton Hyde Park London and felt like our choice was perfect. It is in a wonderful location away from all of the crowds of tourists closer to downtown. We discovered that a great breakfast could be ordered in the Aubaine restaurant inside the hotel. If you get there early you can get a table at the window and watch the people strolling into Kensington Gardens for their morning walk. Our waiter, Darshit, was excellent. If you want good espresso, ask him to make it. The hotel is next to a subway station if you want to go into downtown, but you can walk across the park and end up at Harrods or the V and A. Heading out the front door you can turn left and walk along Bayswater until it meets Oxford Street and Selfridges Department store is not far away. You can also walk out the front door and head right and go to The Churchill Arms Pub on your way through Notting Hill. Take a raincoat. I repeat, "Take a raincoat!!!" read more

Formerly the Ramada, now a Hilton and soon to be a Doubletree. Actually the room is sized like a typical US hotel room so, since it is three US brands, I suppose it would be expected. Flat screen TV, good sized bathroom and a comfortable bed. The hotel is listed as a Hilton but is planned to become a Doubletree. Good location and handy to Portabello Road Market and other Notting Hill areas. I got a good rate and as a HHonors Gold Member, the breakfast buffet was included. One of the better spreads I have experienced in London with scrambled eggs (not soupy as is the British style), bangers, beans, etc. All of the staff were efficient and friendly and I would not hesitate to stay here again. read more

The Hilton in Hyde Park is absolutely THE best place to stay in London! We were thrilled with the location and the wonderful hospitality of the staff. Nara at the front desk is an absolute gem who took excellent care of us with genuine warmth and expertise. And it's always nice to have the Hilton amenities to come home to. Thank you so much, Nara and Hilton Hyde Park -- see you again soon! read more

Update: We checked out of the hotel on Christmas Day and checked in our bags to the front desk. One of the bags was a shopping bag from buckingham palace with expensive Christmas ornaments. The guy who took out bags told us we didn't need a ticket for the shopping bag. When we returned later that night to pick up our luggage and the shopping bag was not returned to us. After we left London we realized they didn't return our bag to us. When we called the hotel they had our bag and said we had to pay to have our bag shipped even though it was their fault they didn't return our bag to us. Basically making us pay for their mistake. The guy on the phone had the nerve to say that we must not have given them all of our claim tickets and that's why we didn't get the bag back. We were never given a claim ticket and asked him if the shopping bag had a claim ticket on it??? He hmmmd and haaa'd and said we would we would have to talk to a manager. He lied and tried to blame us for their mistake. We are making a complaint with Hilton. The man's name is Mateo. It only are the rooms unacceptable the service is poor as well. This Hilton property is very disappointing. The "upgraded" room we got is tiny, cramped and grossly outdated. The carpet is old and warm and looks to be at least 20 years old. The bathroom and shower is so tiny only one person can fit at a time. When you use the toilet the right side of your body is up against the sink. The shower is so cramped and non functional you can barely fit and can't turn around at all. Your better off getting out of the shower to properly clean and scrub yourself then re entering to rinse yourself off. We just came from the Hilton Waldorf London property which is an elegant spacious beautiful property. The Hilton at Hyde park is an embarrassment to the Hilton brand. Do yourself a favor and stay elsewhere read more

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Worst hotel experience I've ever had. There was pee all over the bathroom when I first arrived and a dead bee on the carpet ... sanitation clearly isn't a priority. The location isn't even convenient. The staff seems like they hate their jobs and are very unwelcoming. Will not be staying here again... read more

Hotel is located next to the Queensbury line, which I found tremendously helpful as I spent two days exploring the city. Very clean room, small but not a deficit, I'm only sleeping & resting there. Breakfast buffet is very good, basic English breakfast fare, but plentiful; I usually had a combined lunch & dinner because the breakfast sustained me for most of the day. They also have outlet adapters at the front desk that can be used for small, refundable deposit. In terms of the area immediately surrounding, it is close to Hyde Park, naturally, as well as Notting Hill. Lots of restaurants to choose from, diverse ethnically. One downside was the lack of hot water. Since it was my first time in Europe, I assumed it was a cultural thing, but the hotel I stayed in next had excellent hot water, so.... read more

I recently stayed 2 nights at the Hyde Park Hilton - LUCKILY my room was booked through American Express Travel at the screaming deal of $85 usd per night for two people. The room was fine although the mildew in the shower creedled me out a bit.. Ew, get some cleaner and elbow grease PUHLEEZE! We didn't partake of the breakfast offerings as we were too hung over both nights to bother. However, there was coffee and a Boots location close by to offer prepackaged foods and other necessities... The Queensway tube line is literally a left turn out the door of the hotel. We left the hotel, no problem except for the hotel booking us a private taxi to Piccadilly Station which cost more than a standard Black Cab... oh well it was a nice MBZ that we rode in.. We then came back to this location for 1 more night to find out we had unceremoniously been kicked out and moved to a different location... Not too happy about that.. The front desk said they called us but that was total BS.. I think it had to do with our cheap ass rate... So... they paid for a taxi to take us to the Hilton in Green Park which was WAY nicer and conveniently located to NOBU where we were scheduled to dinner within the hour... Although we got stuck in twin beds, the room was better and they honored my $85 usd per night rate, of course. My suggestion, go with the Green Park location and check the AMEX travel site for cheap rates.. the only caveat is you need to prepay your visit .. read more

A terrific hotel literally overlooking Hyde Park - my room is above the treetops! It's on top of the Queenway tube stop as well, so very conveniently located. The hotel has recently been updated with new beds, flat screen TVs and the brightest of bright whites in the bathroom. It's a small room, but very well put together and the bathroom is all marble, chrome and glass. Additionally, all of the concierges have been terrific with dinner suggestions and attractions to see, not to mention super friendly. A couple nearby suggestions while visiting: -Wander through Hyde Park -Rent a bike from one of the many locations near all the entrances -Check out Kensington Palace near the Studio Gate -Visit the Princess Diana Memorial fountain -Find the Peter Pan statue -Exit the Queen Mother's Gate and wander through Green Park to Buckingham Palace -Explore Queensway street - tons of vendors, but also some of the best Chinese food in town, especially the BBQ duck Overall, a good location that's close enough to the action, but not right in the middle of it. read more

Im not sure why every time I visit London I stay here out of all the fine hotels the city has to offer....or maybe I do? This hotel is what every hotel should be in my opinion. The hotel makes you feel one with the neighborhood as it is in one of the best parts of London. Located across from Hyde Park minutes walk from Notting HIll and literally 2 steps from the central line its perfect! I particularly enjoy the home away from home vibe they send you. As the staff is extremely friendly and always helpful. They notice if you are having a bad day (stay away) or enjoying yourself. They also want to know how they can help improve on your stay and you actually believe they mean it! I also have to mention the price. Your staying at a "name" hotel min from a tube stop that will get you in and out of London and the surroundings and your not going to pay over 100 quid. read more

Our experience at the Hilton London Hyde Park was ok. First off they have 0 parking so checking in was quite an experience especially when you have a rental car. We ended up finding parking a few blocks away and it costed us over $30 a day to park there. We also had to bring our bags from the parking lot all the way back to the hotel which wasn't ideal. The location of the hotel is pretty convenient being right across the street from Hyde Park. It's also in walking distance to some restaurants and shops. The front desk staff was very pleasant and informative. We were told that our stay included breakfast in the morning. The rooms were quite small but clean and tidy. The hotel looks old from the outside however the lobby makes it feel new. From there everything about the hotel has quite an old feel to it, hallways, carpet etc. The rooms were a bit updated compared to the rest of the hotel which was nice. Our thermostat did not work in the room so we could not control the air unfortunately. I told the front desk and they were apologetic but that was about it. Overall our stay was ok, I think I would like to stay somewhere else next time. read more

Fantastic stay, great room overlooking Hyde Park and perfect location. There are two Tube stops within walking distance from the hotel (Bayswater and Queensway) and there are multiple pubs and restaurants, not to mention groceries just around the corner. I had come in after a very long flight, not to mention long walk to the hotel, and the staff was still very understanding of my grumpy attitude. I do not have anything negative to say about this hotel and will be re-booking this location for my stay over the Christmas holidays. Thank you Hilton and to the staff for such a nice stay! read more

The hotel was in walking distance to restaurants, park, and transportation. The subway entrance was just next door. The London tour bus pick up was a few blocks away. Great location. Friendly service. I would stay there again. read more

As a hhonors member, I spend a lot of time in Hilton's. For the price, it's good. The hotel is right on the park and I love to step out and go for a run right in Hyde Park. Good location, since it's right by the metro. Good restaurants and solid connections around the hotel. The rooms are very average, but very spacious (compared to other European hotel rooms). However, everything inside is very average. The bed was not great at all. Very stiff. I'm sure if I had the park side of the building, it would be a beautiful view. However, if you have the back, you have a great view of the back of another building. Bottom line: for the price, I'll come back. read more

Great experience overall. Check in was quick. We arrived early and left our bags. The desk agent gave us a map and a quick rundown of how to get around. Mainly jumping on the tube station under the hotel. When we returned our bags were in our room with a gift for our children. The room was quite large with a living room area. The bathroom was huge and featured a large freestanding tub and shower. We were on the basement level and it was quiet. Plenty of power ports. Standard internet was fast enough to stream shows. Breakfast buffet was well maintained and stocked. Lots of options for adults and kids. It ran till 10am. They continued to bring out food right until 10. The playground directly across the street in Hyde Park was amazing. This was a great spot for a family trip. read more

The Bottom Line - 5 stars. Great location, modern rooms, great staff and a great breakfast. Good price for London. With many Hilton properties in London, this one was impressive. The Great - the rooms, while on the smaller side, were very modern or recently renovated. Bathrooms were very modern. Ample chargers for a gadget geek, including USB ports. Breakfast at the restaurant was fantastic, one of the better ones I've had in a Hilton property. The staff was friendly and helpful. The location can't' be beat, with Hyde park right there and a quick walk to Kensington palace. The meh - the elevators are a little tight, as are the stairwells. This is a function of the building, which is clearly older/historic, although all of the facilities are newly renovated. To Be Aware - the nearest Tube station is either 121 steps or elevator only. It can get a little crowded during rush hour but not unbearably so. There is no concierge lounge at the property because it's small. read more

Great location just off of Hyde Park. Excellent value. Comfortable room. Friendly and helpful staff. We needed a refrigerator to store my dad's medicine, and the hotel let us store it in their fridge as needed. Very accomodating, and would stay here again if in London. read more

Hey, you're in London! Enough reason to be excited. If you're staying at the Hilton Hyde Park, even better. This is a nice hotel and the staff is friendly which is important to me. Great breakfast food. The only thing I can say that is a slight negative is that the rooms are very small and the whole place is a little dated. None of that subtracted from my enjoyment of my time there. I had to schedule an emergency teleconference and they got me a phone and a private area in no time. I would stay here again. read more

Hilton London Hyde Park - Hotels Near Me - London, XGL

Great staff; great location and a good breakfast. The hotel is older and needs a lot of up grading. We booked the Dome Suite for 4 nights and regretted it. Very small bedroom with an upstairs climb to a room with an un comfortable couch. We didn't use the upstairs except to access the mini fridge. It does have a good soaking tub but the separate shower is very small. 2'4"x 3'. I'm a bit surprised to see this as a Hilton. read more

The pictures are a bit deceiving - the inside of the hotel is very old, perhaps with no major repair work done since the 60s. The only new amenities are bathrooms in the rooms. Otherwise it is old leaking windows, carpeting and walls, as well as rather dated heating system which took a few hours to heat up our small room. I did not feel like this was a Hilton or a luxury hotel with historic charm as written on their web-site. However, the location for this one is the key - you can actually see the Royal palace from your windows if you get a room facing the park. It is also a very short walking distance from both District/Circle and Central lines and about a 15 minute walk to Notting Hill. Also, it is very easy to get from Paddington here - a short uber ride or one stop on the tube. Overall, an ok hotel. read more

Never again. Traveling for business, arrived at 9am and am still waiting to be able to check in at 12:10. Screwed up my entire day. Had I known, I would have showered and changed at airport lounge. Never had this issue at the Park Lane Hilton. Always have accommodated early check-in with a smile! read more

CANT I give a zero???? IM a VIP with Hilton.. and apparently that just doesnt matter when you drop ALOT of money to stay at THIS Hilton.. When I first booked our stay in London here.. I stupidly forgot I was arriving a day later.. duh! I immediately called and tried to render my mistake.. sorry.. no dice.. no cancellation.. ALL I asked was to NOT cancel our second night.. upon being told by the HHonors line to call the UK.. we sucked up the bill and did.. was told no worries .. our room would not be canceled.. WELL.. arriving almost 13 hours later after our flight and Gatwick Express train ride.. jet lagged like a motha.. all we want is our bed.. NOPE.. the snooty clerk.. told me that I was a no show.. after explaining .. to which I was interrupted several times.. and luckily... I was too tired for violence! JUST KIDDING.. she then said she would reinstate my already paid for room .. but we would be downgraded bc when we no showed they sold our room... this was a serious WTH moment.. she then told the other clerk.. that we paid VERY little for our room.. Not so.. the room neared $250USD a night.. we got to our room.. she had placed us in a room with a double bed.. (not king like we had booked and paid for).. wall to wall we had bed.. This is gonna be awkward, since I'm with a friend! She managed to score another room, CHEAPER than mine by going on the Hilton site from the lobby... I know in Europe the rooms are smaller.. but this was ridiculous.. I could go on and on.. but this place.. think twice! read more

My husband and I stayed here for 4 nights each on 2 separate occasions over a 3-week period. We booked through Priceline's NYOP and got a good deal at about $120/night. Location Great location. The hotel is close to the Queensway and Bayswater tube stops, it is right across the street from Kensington Gardens, and is only about a 15-20 minute walk to Oxford street. It is easy enough to get to from Heathrow via tube so no need for a cab if you do not have a lot of luggage (see tip below). Queensway itself has many restaurants, a Tesco Express and Sainsbury's Local, a Boots, a mall, and a Starbucks all within a 5-minute walk from the hotel. Rooms The rooms are looking old and tired and are in need of a refurbishment. The bathrooms have absolutely tiny shower stalls (even for a tiny person like me), cracked tiles, and mold in the grout. The beds are so uncomfortable (both the twin and doubles), it felt like we were sleeping on plywood. We could not even get facial tissue from housekeeping so we had to purchase our own (housekeeping told us they ran out, and would not be getting any for quite a few days). The air-conditioning unit did not work in our room during the first night of the second leg of our stay. The worst part was, the radiator emitted a little bit of heat (even though it was turned off) but we could not open the window because we would not only have had to deal with the noise on Queensway but we would also have had to contend with security issues (there was scaffolding just outside our window due to construction on the building's exterior). Not being able to open the window would not have been so bad had this happened in December; however, we were there during an abnormally hot April (highs of 28 degrees). Service I would have to rate the service as fair to poor. In general, staff are neither overly efficient nor helpful. Housekeeping staff treat you like everything you ask from them is too much bother. Front desk staff seem more interested in talking to each other than helping or even acknowledging their guests (except for Doha who was really great). But these are minor things I am more than happy to overlook. What I can not overlook is how the air-conditioning situation was handled by staff. When we informed front desk about our room's malfunctioning AC unit, they gave us the impression they would not be able to move us to a different room because none was available; that they were working on the problem; and that the AC could come back on at any time during the night. We therefore felt that we had no choice but to stay put. By morning, the AC unit had not been fixed but front desk assured us maintenance is still actively working on it, and would probably have it fixed by that evening. Well, they didn't and NO ONE - not ONE - member of staff offered to move us to a new room until we asked (which was another ordeal in itself). The best part? When the front desk lady finally agreed to move us, we were told "we are giving you 2 minutes to pack" (yes, those were her exact words). To add insult to injury, we later found out from maintenance and from the concierge that the AC had failed on ALL rooms on our floor, and that the failure happened the weekend BEFORE we had checked in. It still boggles me why were we given the room to begin with because it was obvious they knew about the problem. Needless to say, we did not bother asking for any kind of compensation because given how everything had transpired, we had a feeling it would be an exercise in futility and a complete waste of our time. Conclusion 2 stars out of 5, mainly because of the location (I would have given it a 1 otherwise). I would not purposely go out of my way to book this hotel, even at a discounted rate. The aggravation of having to deal with service issues is just not worth the savings. I honestly expected more from the Hilton brand. Sadly, my experience at this hotel is something I've come to expect from most London hotels with the exception of the BUDGET chain, Premier Inn, which has consistently provided great service with an equally great product. Here's an idea, Hilton London Hyde Park management: why don't you hire the Premier Inn staff (yes, staff at a BUDGET hotel) as consultants so you could learn a thing or two from them? Tip on taking the tube from Heathrow: Take the Piccadilly line towards Cockfosters. Get off at Hammersmith, cross the platform and take the District Line towards Earls Court. Get off at Earls Court, cross the platform and take the District Line to Bayswater. Doing it this way makes it easy to switch trains because it eliminates having to negotiate a lot of steps. The only steps one would encounter is in Bayswater, and even that is easily negotiated. This is by far way easier and cheaper than taking Heathrow Express or Heathrow Connect. read more

The hubby and I arrived at the Hilton Hyde Park quite a bit earlier than check-in time, but the front desk staff was kind enough to tell us that they would provide us with the first room with availability and that we should check back within an hour. An hour later...we were given room keys so we could rest our jet lagged bods! Unfortunately, just as I was about to crash into bed, I noticed grime/dirt on the pillows and duvet cover...just around the same time that my hubby noticed the previous guest's dirty socks under the desk. Gross. The cleaning staff arrived quickly to clean up, but I was left to wonder what else hadn't been cleaned. I definitely agree with another Yelper of this hotel...a bit of bleach and elbow grease would work wonders in the bathroom as well as on the walls/curtain in the bedroom. There was definitely mold (dirt?) on the bathroom tiles and on the bottom of the tub in the bathroom. The grime was nasty, but come on Hilton...no wireless internet in your rooms? The hotel provided us with a 2 ft cable cord for the internet for 15£/day that allowed me and the hubby enough wire to sit on the foot of the bed with our computer precariously balanced. For 15£/day, it would have been great to have at least had a cord that reached the pillows or even better have wireless so we could both use our computers at the same time. (FYI--the hotel does boast wireless internet for 5£/day in the lobby/restaurant. Not ideal for checking work email in your pjs though.) This hotel is dirty and rooms are small. This place only gets two stars due to its proximity to the park and the tube. read more

Do not come here unless you want to get discriminate against. We requested early check in and arrived at 11am but our room wasn't ready so we asked if we can just get a different room. The room was available but they were going to charge us an $80 additional just to check in 3 hours early. Another guest came in right after us and was able to check in and the guy that helped us name "TIM" was the same person that helped the other guest. I overheard the whole conversation and MR.TIM DID NOT CHARGE THEM NOR DID HE SAY THERE WAS GOING TO BE AN EXTRA CHARGE FOR EARLY CHECK IN. By the way the guest that came in is DIFFERENT race than us. read more

I am very happy with my stay here at the London Hilton Hotel. The staff was very accommodating with an early check in, and making us feel welcome after a long day of traveling. The room for 2 was spacious, clean, and equipped with many outlets, a hairdryer (a major plus seeing as the two hotels I've stayed in prior to here this week haven't had one.) Other pluses include Large windows, beautiful view over the park... With the train,bus, or bike stop conveniently RIGHT OUTSIDE, and despite what you may think it was not noisy at all. I would also like to add that the breakfast buffet which was included was DELICIOUS, really well done! The staff was friendly and I noticed that everyone said hi to us as we walked about. I felt comfortable and so impressed that I really want to say thank you for having us! read more

Small, old hotel. Hilton Honors Diamond member here, requested noon checkin. Arrived at hotel at 11:30am after overseas flight for 5 night stay but room not available. Room vacated by previous occupant at 12:15. Took 2 hours to clean room while my family sat in lobby. Other clients checked in and went right to rooms while we waited. Clearly no priority was given to cleaning our room and accommodating us faster. Poor front desk & housekeeping management. read more

Such a lovely and convenient location bordering kensington park. The shower curtain needed to be more thoroughly cleaned but other than that we really liked it there. The staff was very friendly and helpful! read more

Very convenient location - just seconds from a metro stop and tons of restaurants near by. The rooms were clean and comfortable, with a pretty decent sized bathroom for a European hotel. There was no free wifi in the room, but you could use it free in the lobby. As hhonors member, we got a free bottle of water each day, which was appreciated. The breakfast buffet was one of the best I've seen and it worked out to be about $5 a person with the deal that I booked. You can't even get a croissant and juice for that in Europe. I'd definitely stay here again if I came back to London. read more

Terrible since the moment we arrived, was lied to constantly by staff. We were diamond level members and none of the perks we were to receive were given to use. Besides that when we asked directions to places we were given them wrong or shrugged off. The food at the restaurant attached is mediocre. read more