The Hinckley pets at Home is a small business lead by friendly people who like dogs and let dogs play with each other while in their care. They keep dogs in a large outside garden with a free access to house and water. As such they are good for boarding or day care services for friendly dogs which enjoy other dogs company.
That said, we were not particularly impressed with their dog walking service. It may happens that your requested a time slot fits their schedule at a particular day and your dog might get his midday walk, otherwise it can be taken out just after you have left for work or immediately before you have got back home (so you greet your dog at your door realising it had been on its own for 7-8 hrs).
You cannot be also sure if they have visited your dog and at times they might come when you did not request (it is standard practice in case of other similar services to leave a short note every time they visit).
Similar dis-organisation was noticed in the way they handle the key to your home, so make sure you include special key-handling section in your contract as keys might get lost. Make sure you are frequently asking them about the current state of their terms and conditions, insurance etc. as you may not be informed about any changes that might affect you. This is especially important if you have made your reservation ahead of time (e.g. few months earlier) as you may risk being turned away or referred to an over-priced one-to-one service.
We have been happy with their grooming service. read more