If I could give zero stars, I would. Hines Goldsmiths is disreputable and dishonest in the way they conduct business. I visited their Jackson store in late July and was shown what I believed to be a sterling silver women's Teton ring. The sample was a size 9, and my finger is nearly 4 sizes smaller. The saleswoman told me the price was $435, and I put down a $100 deposit so they could make the ring in my size and ship it to me. When I got home and checked their website, I discovered that what I had been shown was actually a men's ring--information never disclosed to me in the store. The women's version of the ring, which is nearly identical and only 1mm narrower, was listed for $190 less, at $245. I immediately asked for a price adjustment, giving the style number of the women's ring on the website. Instead of doing the honest thing, the owner, Carolyn, flat-out refused. What followed was a string of unprofessional and hostile emails, where she tried to justify the overcharge by twisting details and even accused me of saying things I never said. She first invoiced me for $365, then changed it to $145 only after I repeatedly called out her dishonesty. To make matters worse, she somehow obtained my cell phone number a month later (which I never provided) and began texting me unsolicited photos of the ring. Unbelievably, she even asked me to text her my credit card number -- something no secure or professional business would ever do. That alone speaks volumes. The bottom line: they tried to charge me hundreds more than their own advertised price, failed to disclose key information, and then doubled down instead of making it right. In addition, the request for my credit card by text, and even obtaining my cell number without consent, this business has shown itself to be both dishonest and unsafe. Needless to say, I never purchased the ring after all this unnecessary drama. They tried to take advantage of me, as is clearly their business practice--and as outlined in other reviews. In my experience, this is not a business that treats customers fairly or ethically. If you're considering jewelry in Jackson, protect yourself and shop elsewhere. read more

The owner was extremely pushy, rude and about as genuine as Kraft singles, and the merchandise was cheap looking. There are better options on the square. read more

This is an adorable jewelry shop! They have a lot of items to choose from, many of which are hand made. They have Teton inspired rings and bracelets that are very cool, and more reasonably priced than some of the other Teton jewelry in town. The owner was very nice. I kept a card and later ordered s couple more items over the phone. They were very helpful and I received the items quickly and they were beautifully packaged read more

Wandered in. Saw something we liked. We're from far away. The owner nicely helped us order the size we wanted. (A titanium Teton Range ring). It was shipped with calls to us to ensure delivery. read more

In October 2014, my partner and I purchased two custom Teton gold rings. They are absolutely perfect! The service was excellent and the workmanship is exquisite! Hines Goldsmiths went WAY out of their way to size the rings and ship them to us on very short notice. We recommend their services and wonderful products! This is a must stop in Jackson... read more

DO NOT TRUST THEM TO SEND YOUR JEWELRY ONCE IT IS MADE! My 73 yr old sister ordered a ring to be made for her and PAID IN FULL, in advance. She was suppose to receive the ring in 8 weeks and it has now been 6 MONTHS! The designer keeps giving us the run-around and the owner simply won't return calls. Stressful, to say the least. What do you do? Sue them in Wyoming? Dispute a charge from 6 months ago? Take a trip to Wyoming? Don't put yourself in the position my sister is in! read more

My favorite art here are the Teton pendants and rings, with different design options. Hines Goldsmiths is the original designer for the Teton collection for 47 years and Gary makes them regularly in shop upstairs. Get something memorable here.:) read more

I recently bought a watch from them right after Christmas. They were so friendly and helpful as I picked out my watch. They had great customer service and were so patient as they went upstairs three times to adjust the watch before it fir perfectly. Wonderful jewelry store! read more

Last summer I purchased a special order Teton collection ring. It is absolutely exquisite! They even let me put my own stone in the piece that I brought along with me. I have 2 other family members that have bought items from them as well. We are all extremely happy! They do beautiful work! read more

I am typically not one to leave poor reviews, but I was flabbergasted in this store when I went in to purchase some charms for my daughter. I shopped for a few minutes before watching and listening as the woman I perceived as the owner was horrible to the sales person helping me. As someone who has employed many people over the years, I was appalled. I'll take my business elsewhere and hope you do too. read more

They do have charms that I can see appealing to tourists, and their fine jewelry seemed a bit stale design wise. The owner rubbed me the wrong way. She came across as a bit snobbish. I'm not sure if I would go back. read more

We admired a ring at Hines Jewelry in Jackson WY. The owner, Carolyn, agreed to find us a large oval diamond and create for us a woman's wedding ring. This was a $70,000 project so we anxiously awaited the results. It was a beautiful ring. However, after wearing it for only one month the diamond fell out of the setting !!! Fortunately, we found the stone. We returned the stone and setting to Hines. They reset the stone and returned the ring to us. But the stone was loose in the setting. We again contacted Carloyn who said she would investigate how to fix it. After several weeks she seems to have "vanished" and would not return our inquires. We then took the stone and setting to Alvin Goldfarb Jewelers, in Bellevue WA. They immediately understood the design problem and agreed to fix it. A short time later we received our beautiful stone in a secure setting. We paid the bill, but requested Hines Jewelry to reimburse us. As anticipated, they have just ignored us. You would think for a ring of that value, that Caroline and Hines Jewelry would have provided good customer service and stood behind their product. Buyer beware if you shop at Hines jewelry in Jackson WY read more