The sales staff were very helpful and friendly and answered all of my questions. I recommend this…read moreplace to all my friends.

In love with my Teton rings. Perfect addition to my 10 year wedding ring. It's truly everything…read moreI've wanted for my forever ring.

I bought several nice items--fabric cuffed jeans, amethyst necklace, plush robe, basic black…read moret-shirt, and a glass brown trout candle. I tried on a navy dress and a denim snap front dress/duster that didn't fit. Prices were fair. There were many western clothes, boots, belts, hats and bags. The owner was friendly and helpful. I got a frequent customer loyalty card.

Absolutely Highly Recommend! I absolutely highly recommend this place to everyone! That previous…read morenegative review sounds so unreal and fake! Our experience was the complete opposite. Deborah was absolutely wonderful! She greeted us the moment we walked in with such warmth and kindness. I asked her a few questions, and she not only answered them but also gave us tons of great advice on where to find the most scenic views in the area. The store itself is full of unique and cool gifts, truly something for everyone. We picked up some Idaho-made lotions, soaps, and beautiful coasters as gifts. Everything was high quality and thoughtfully curated. Thank you again, Deborah, for making our visit so memorable! -- T & J from Colorado

I had to size up my engagement ring one size and it looks flawless. The customer service was…read moreamazing and they were all so kind. I could not be more pleased! Highly recommend.

Fantastic place gentlemen take your ladies there for something special to remember your stay in JH.read more

This is a very cute store and I understand why there is so much buzz about this place on the…read moreinternet. There is a huge selection of fun stuff that if I had more room in my carry on, I might have went hog wild. What didn't help was that I came here in November so there were Christmas things for sale already and I love good Christmas decorations. The store is also fairly large so you can roam and take a look at a lot of different things. There are also quite a few entrances/exits, which seemed odd for shoplifting reasons but I appreciated being able to walk out onto a different side of the street. I will say that stuff was super pricey in here, but if it is mostly hand made by artists, I understand. I also live in an overpriced tourist city, so I understand the mark up. I will say that I thought the staff was a bit aloof. Like they didn't care to answer any questions or make any conversation, or even say hello. That was fine. I like being left alone when I shop anyway. Aloof is fine but rudeness isn't. When we left one of the employees was super rude and slammed the door on us (someone else had left it open and she thought it was us so she said something and slammed the door) so that left a bad taste in my mouth but I will say this store is still pretty cute and I'd come back.

Unfortunately I ordered these earrings that came broken during the delivery. I emailed them twice…read morefor replacement and till this day, I never received a reply or response. This was the second time I've ordered from here and would have continued but weird that I never got a response.

What a cute shop! We were out shopping and looking for some cute things to wear to the rodeo that…read morenight. My daughters found some great items! My oldest got a cute dress, and a cute pair of shorts. My youngest found the perfect shirt with horses on it! I even found myself a super comfy new pair of wide leg/boot cut jeans to go with my new boots! Prices are relatively reasonable considering the location. And the service was super helpful and friendly! We would definitely come back here again!

Cute store, full of clothes and jewelry- loved the necklace and earring selection…read more Let me just start with... I worked in retail for 8 years... 2 young high school or college students were working here today. I was greeted by a quite hello and then just stared at. I gathered about 5 things to try on...after about 15 mins of holding my items one of the girls asked if I wanted a fitting room. While I was trying things on I really needed another size in a jacket and definitely would have purchased it however, no one came by to ask me about sizes, how I was doing etc. I went back to the rack with the jacket to see if they did in fact have the jacket in another size but had no luck. I think the customer service in this store, especially with the location needs a bit of work.

Amazing service, environment and felt respected from Main Street Diamond's employees. They helped…read moreme locate what I was looking for and told me a price that was music to my ears. They really didn't push me, gave me space. Looked other places and couldn't find better and returned to Mains Street to purchase. Great people, great selection and great price.

We recently went into this jewelry store to look for a wedding band for my fiancé, and…read moreunfortunately, the experience was extremely disappointing. When we first walked in, the owner, immediately asked if we had purchased my engagement ring there. When we politely said no and explained that we were only there to look for a wedding band, he repeatedly questioned why we had gone somewhere else, asked to see my engagement ring, and told us that he could make a better ring than the one I was wearing. We tried multiple times to redirect the conversation because we were there specifically to find a wedding band for my fiancé. He already knew exactly what style he wanted and pointed out a ring he liked, simply asking if it could be made slightly smaller and if the metal could be a little brighter. Instead of helping us find an option, the worker told him he was being "too particular" and made comments implying that his preferences were feminine. We found those comments extremely unnecessary and disrespectful. The engagement ring was brought up several more times. We explained that we chose to purchase it from a family friend because we were offered a better price and a higher-quality diamond and gold for our budget. Rather than respecting our decision, he continued to challenge it and explain why he would have done things differently. At one point, he also began talking about how he has never lost a sale and how he does "millions and millions" of dollars in sales across different areas of the country. While we have no issue with someone being successful, it felt very out of place and unnecessary in a conversation where we were simply trying to find a wedding band. Ultimately, we decided not to purchase from the store. It wasn't because we were expecting anything unreasonable, we simply wanted a specific style and were looking for someone who would listen to what we wanted and help us find the best option. We absolutely love my engagement ring, and we were excited to find my fiancé's wedding band. Unfortunately, the repeated comments about our engagement ring, the questioning of our choices, and especially the comments toward my fiancé made us feel uncomfortable and unwelcome. A jewelry purchase is supposed to be an exciting experience, especially when you're shopping for something as meaningful as a wedding band. We left feeling frustrated rather than excited, and unfortunately, we will not be returning.

If I could give zero stars, I would. Hines Goldsmiths is disreputable and dishonest in the way they…read moreconduct business. I visited their Jackson store in late July and was shown what I believed to be a sterling silver women's Teton ring. The sample was a size 9, and my finger is nearly 4 sizes smaller. The saleswoman told me the price was $435, and I put down a $100 deposit so they could make the ring in my size and ship it to me. When I got home and checked their website, I discovered that what I had been shown was actually a men's ring--information never disclosed to me in the store. The women's version of the ring, which is nearly identical and only 1mm narrower, was listed for $190 less, at $245. I immediately asked for a price adjustment, giving the style number of the women's ring on the website. Instead of doing the honest thing, the owner, Carolyn, flat-out refused. What followed was a string of unprofessional and hostile emails, where she tried to justify the overcharge by twisting details and even accused me of saying things I never said. She first invoiced me for $365, then changed it to $145 only after I repeatedly called out her dishonesty. To make matters worse, she somehow obtained my cell phone number a month later (which I never provided) and began texting me unsolicited photos of the ring. Unbelievably, she even asked me to text her my credit card number -- something no secure or professional business would ever do. That alone speaks volumes. The bottom line: they tried to charge me hundreds more than their own advertised price, failed to disclose key information, and then doubled down instead of making it right. In addition, the request for my credit card by text, and even obtaining my cell number without consent, this business has shown itself to be both dishonest and unsafe. Needless to say, I never purchased the ring after all this unnecessary drama. They tried to take advantage of me, as is clearly their business practice--and as outlined in other reviews. In my experience, this is not a business that treats customers fairly or ethically. If you're considering jewelry in Jackson, protect yourself and shop elsewhere.

The owner was extremely pushy, rude and about as genuine as Kraft singles, and the merchandise was…read morecheap looking. There are better options on the square.

My wife bought a Teton necklace, I think around 200 bucks. It broke within a month. Call a touch of…read moreclass they're like "hey send it back we will take care of it". So that's what we did, and now they send a txt message to say it's gonna cost money to fix. Horrible customer service. I wouldn't spend the money on anything in the store with results like this FYI. CHEAP CHEAP JEWELRY!

I really wanted to like this place but it's costume jewelry masquerading around like higher end…read morestuff. I found it really comical at the prices. I saw some really invested older folks getting taken advantage of, so some people might get bamboozled here and enjoy it. I would recommend just steering clear.

They have a beautiful selection of Native American jewelry, fair prices, and helpful knowledgeable…read morestaff. Very pleased with the pieces we purchased there and recommend it to our friends going to Jackson.

The woman was very knowledgeable and help me select a bracelet and help me fit it to my small wristread more